Dave was amazingly helpful. I have had a terrible experience with EE and BT over a FF issue to my properties. He was honest about the situation was clear about the way forward. He provided me with... See more
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Review summary
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Reviews shaping this summary
I honestly don't understand why some people complain about this company. Every time I've contacted Hosted Business, I've received superb service. This time, I called about our new landline, as I'd s... See more
Company replied
We upgraded our telephone system from an in-house Avaya provided via BT since 2012. Countless issues caused mainly by BT Local mis-selling each time in not providing a solution which we requ... See more
Company replied
I had technical questions about my setup and my account manager Dave Cox was there to pick up the phone straight away to take me through what needed to be done. Very smooth and professional service. S... See more
Company replied
Company details
Written by the company
Utilising the most advanced services and cloud solutions, Hosted will transform the way you operate; creating a dynamic, scalable and secure platform you can trust.
Contact info
Fulcrum 2, PO15 7FN, Whiteley, United Kingdom
- 0333 032 3333
- partner@hosted.co.uk
- hosted.co.uk
3.9
Great
474 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was tupped over from a buy out of…
Was tupped over from a buy out of another provider
Personal customer with light internet use do not require the business service
Contacted on the 20th November offering a landline which was of interest but then realised later entered into a 5 year contract at over £50 per month for a customer with little usage and experience
Very little support from the team kept on hold and no call back
Eventually spoke to a representative who was unable to help and terminated the call as 4.45 and finish at 5
Sent open reach to install new box and without any internet for a week no apology no explanation
Asked to terminate but informed no cooling of period for businesses even though told them numerous times it’s a personal account so within the 14 days cool off ( or was when first requested)
Not helpful feel scammed by this company and paying for a service I do not require
Update from account team acknowledge residential not business but still not granting the cool off period which I would be entitled if personal
Reason already sent an engineer to install the box which has left no active internet for nearly a week
They did not call back as promised instead it’s chasing them
Will be reviewing every 24 hours until resolved satisfactory
20 November 2025
Unprompted review
Reply from Hosted
Hi Victoria,
Thank you for taking the time to leave a review, we are sorry to hear of your concerns.
All agreements are checked thoroughly prior to the order being processed to ensure that all information has been provided at the point of sale.
I can see that you are currently in touch with a member of our Account Management team who is looking to provide a resolution for you and your concerns. Please be assured that we take all reviews seriously and will be in touch with an update to your case.
Our agents are available to discuss your account within our opening hours of 9:00 - 17:00, you can contact the Customer Experience team on 0333 032 3333, alternatively at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
A very positive call from Luke.
A very positive call from Luke.
Polite and helpful we interacted well.
We were offewred an extremely attractive package which was agreeable to both parties.
5 December 2025
Unprompted review
Reply from Hosted
Hi,
Thank you for taking the time to leave feedback, we will be sure to pass on your comments to the agent.
Many thanks,
Hosted Business Limited
Courtney was so knowledgeable
Courtney was so knowledgeable, professional and gave me all the information I asked for.
an excellent service helping small businesses.
thank you Courtney :)
27 November 2025
Unprompted review
Reply from Hosted
Hi,
Thank you for taking the time to leave feedback, we will be sure to pass on your comments to the agent.
Many thanks,
Hosted Business Limited
Gursewak Very nice service I appreciate…
Gursewak Very nice service I appreciate you resolve my problem
25 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
The agent was so helpful and understood…
The agent was so helpful and understood what I was having problems with and made me feel assured he would sort no problems
24 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
I'm being double billed by hosted and…
I'm being double billed by hosted and Vodaphone. The hosted team asked me to call Vodaphone business. Now Vodaphone have told me I need to talk to hosted ....
Frustrated
21 November 2025
Unprompted review
Reply from Hosted
Hi Bernie,
Thank you for taking the time to leave a review, we are sorry to hear of your experience. I can see that you have been in touch with our Customer Experience Team who have put you in touch with the network as requested, however if you have not received the information that you require, please get in touch with our Customer Experience Team at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Smooth transition and fast speeds on…
Smooth transition and fast speeds on broadband service. Very happy
25 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Hidden T&Cs and adding charges
Shocking service once joined.
Only just seen after third invoice, they have added multiple services without consent. Assumed I had hardware and pro rata line rental to explain the fluctuating bills but lo and behold on investigation that have just changed and added and charged for services never agreed to. Hiding behind the guise of an auto opt in clause hidden in T&C's. I have not had a single bill at the agreed contract price to date. Challenged only to have a rude dismissive agent telling me I agreed that they can add anything they like as I signed the Terms. Almost seeming proud of themselves that they've tricked another person into joining them with hidden terrible terms.
On asking for removal and clarification of what my invoices, they do not explain clearly and have left confused. Now on trying to get services removed, slow and unresponsive.
I am left feeling vulnerable to them just deciding to change whatever they like and I have to chase to rectify when all I want is a straight forward fibre and calls pack.
Would compliment the fibre speed but that actually comes from City Fibre. Ironic as one of their engineers initially was great.
Reporting to Ofcom and trading standards as seem to want to operate on bad faith and trick and dupe customers. I am stuck with these pirates now. AVOID
24 November 2025
Unprompted review
Reply from Hosted
Hi Jon,
Thank you for taking the time to leave a review, we are sorry to hear of the experience that you have had with your account.
Checking your account I can see that you have been in touch with the Customer Experience team who have advised of the charges on your invoice, what the services are used for and offered a resolution to ensure that your invoices are as expected for your services.
If you have any further concerns please reach out to our Customer Experience team at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Stop lying do not trust them
Stop lying do not trust them worst customer service ever they changed my bisness phone number also without asking me.signed me up for broadband which I didn't ask for. I had delete the name of man who was patronising and rude and wouldnt listen to me. I have paid for a service I did not receive and they won't refund me bad company
24 November 2025
Unprompted review
Reply from Hosted
Hi,
Thank you for taking the time to leave a review, we are sorry to hear of your concerns with your account.
I can see that you have been in touch with our Account Management team who have implemented a resolution for you. Our Customer Experience Team has reached out to you requesting further information.
If you would like to discuss your concerns further, please respond directly to the correspondence you have received, alternatively contact the team at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Tom was spot on very helpful
17 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Great communication and service
I’m not someone who usually leaves reviews, but I felt like I had to say something about Hosted because they’ve been genuinely great to work with.
Everyone I’ve dealt with, customer service, sales - all of them have been helpful and straight-up. I always knew what I was signing up for, and I could see the benefits right from the start.
Before talking to Jason, I never realised how much my telecoms were affecting things like the day to day running of the business efficiency. He really opened my eyes to how much smoother my business could run and it's made a real difference. The communication between the staff members and outside agencies has improved dramatically.
Hosted now looks after all my communications, and I ended up giving them my IT too after they found some pretty serious issues I didn’t even know were there. And honestly, I’m getting way more for my money than I expected. Can’t recommend them enough.
18 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
A disgusting company
A disgusting company. I've been with them a few months. Add charges to your bill in deceptively scrupulous ways. Be so careful. Read and hear everything!! Sent me a sales email which you have to opt out otherwise you will be charged. How many of us read sales emails?
Currently in dispute of a charge added to my account over something said over the phone. The conversation is so vague and was told to docusign the document and just asked me to sign all so i pressed it not realising their was a additional document when you scroll further down.
This all happened when discussing a reimbursement for an early termination fee from BT. They are now having me fight it out for the extra charge. Will update the outcome.
18 November 2025
Unprompted review
Reply from Hosted
Hi,
Thank you for your review. We’re sorry to hear about your concerns. We’ve tried to locate your account using the information provided, but unfortunately we haven’t been able to find any matching details. If you could contact us directly at help@hosted.co.uk with your full name, email address, or order reference, we’ll be more than happy to look into this further.
We want to reassure you that all information about our services is clearly provided at the point of sale, and transparency is extremely important to us. Our goal is always to ensure customers feel informed and supported throughout the entire process.
Kind regards,
Hosted Business Limited
This company are bullying people to…join!
This company are bullying people to join them, I told them on the phone it was not my decision to join, next minute I have 2 routers and an engineers visit booked at my place of work.
31 October 2025
Unprompted review
Reply from Hosted
Hi Jenny,
Thank you for getting in touch regarding your agreement with Hosted. We are sorry to hear of your concerns.
We have carefully reviewed all information associated with your account, including the documentation provided through DocuSign and the Verbal Verification carried out at the time the agreement was made. These records confirm the agreed contract length, monthly charges, upfront charges, and the services included within your package.
If you need any further support please get in touch at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Avoid this company
Avoid this company
I have not been given full information about the services, on the next day realised that they are unreliable and I have made a mistake, cancelled my contract within 24 hours, only to find out they don't offer cooling period and slapped me with £354 cancellation fee, their helpdesk not helpful. They said I am a business offer and colling off period doesn't apply to businesses.
9 September 2025
Unprompted review
Reply from Hosted
Hi Karl,
Thank you for taking the time to leave a review, we are sorry to hear of the experience that you have had.
Confirmed within the documentation that is provided is confirmation of the contract term and the cancellation fee should a customer wish to cancel before the services are installed.
If you require any further support please get in touch at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
simon smith MD
customer service throughout, open honesty from the start.
looked after me with transparency.
will be definitely recommending to other business.
and pulled me away from a nightmare situation from
BT local business
13 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Very professional and answered all…
Very professional and answered all questions
7 November 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
AVOID AVOID AVOID
Wouldn’t go near this company if you paid me!
We have been mislead, lied to and fobbed off time and time again.
Overcharged and constant bill changes.
Charged for services we didn’t ask for or need and weren’t made aware of.
They do not contact you, we have had to constantly chase them with phone calls and emails to then be spoken to disgustingly by members of staff
On the phone. Avoid at all costs.
5 November 2025
Unprompted review
Reply from Hosted
Hi Wendy,
Thank you for taking the time to leave a review, we are sorry to hear of your concerns.
Reviewing your account I can see that you have been in touch with the Customer Experience Manager who has confirmed that any billing errors will be rectified on your upcoming invoice and that a credit has already been applied to the account.
If you require any further information, please reach out to our Customer Experience team at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
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