blackmailing, cheating - Avoid at all costs
Please be aware that the India company they claim they are the subsidiary of the US company but it seems the parent does not have any control over the indian subsidiary. This is the worst company to work with, please stay away from them.
1) They increase their prices in a adhoc manner without giving sufficient notice and if you argue with them they straight away suspend your accounts. There are no business ethics or principles the company works with.
2) They change their server IP and provide no information to customers to update them for days the ip goes down no action is taken by them and suddenly after 3-4 days they change the ip without sending emails to customers to update it.
3) Their cpanel software has bugs, they also disable the backup facility, the acronis backup does not work, and then they ask for additional payment just to take a backup. All because their cpanel backup software has bugs so they charge you and penalise you for it. Their support team says that taking backup is not a right that is given under hosting services, which means I cannot take a backup of my own data without paying additional (blackmail tactics again)
4) They not only cheat customers but are cheating the government of India by not paying GST taxes. Since 6 months they have not filed the returns and their support team gives an excuse that we are the only ones complaining, so that their must be some error with our account only. They think we are naive, when on the government portal it clear lists upto what date the returns have been filled.
They are a dishonest, cheating, fraud company. They change their GST numbers to evade taxes first they had their registered office in West Bengal then they changed it to Maharashtra. There also they are not paying taxes.
It seems that this company is run by amateurs who are out to make a quick buck and fool customers by blackmailing them once their data is there on their server.
PLEASE AVOID THIS COMPANY AT ALL COST.