Hospital Beds Reviews 

Avoid this company.
I didn't buy what I was expecting and the customer advisors were not proactive with ensuring I was getting what was intended and advising me on my purchase which was an expensive 600 cushion that I was unable to use. The item came shoddily packaged and already open, so I could not send it back unopened as the box was ripped open on arrival. I sent it back but was refused a refund so am not a happy bunny and believe they should be much more customer focused to vulnerable disabled customers. They had plenty of opportunities to ensure I was buying what I needed through talking to customer advisors but chose to blame me rather than looking at their customer service.
Then they gave the audacity to ask me for a further £10 to send back the item to me .. shocking service

Update: I have received an apology for the oversight in failing to reply to my calls plus an acknowledgement that the product description is misleading. They have promised to now supply a strap so I have amended my rating accordingly.

No wrist strap supplied with alarm despite product description. Made 2 phone calls in which I was promised that this would be looked into and that I would be contacted - didn't happen. My mother is at risk with a useless alarm she's unable to use as she can't wear a neck lanyard. Awaiting a wrist strap from Amazon. Not very impressed.

Quick delivery..parcel well packaged...exactly what I expected...thank you Hospital Beds

Please do not use this company they do not value there customers and I'm not entirely sure if they are actually a UK company. On May the 23rd I purchase pressure topper for my 100 year old grandmother, I purchased from this company as it stated on my invoice fast UK delivery, my nan needed it urgently and we couldn't wait for the district nurses so as a family we decided to purchase it ourselves. We waited over a week and still no delivery so I gave it a few more days and decided I would ring them, unfortunately my nan was rushed into hospital. After a few day we were told she was stable and there was nothing else they could do for her but keep her comfortable, at this point there is still not pressure topper. So I decided to call the company only to be given the run around and told that it was coming from one of the satellite branches, which I most certainly was not aware of, the customer service agent couldn't even tell me when I would be receiving it. Suffice to say my nan passed away in hospital on June 2nd (still no topper at this point). I have sent email after email to this company requesting a refund, explaining that my nan as now passed away so we no longer want the item, they have made all sorts of excuses, saying they have to wait for it to come back to there warehouse, bearing in mind I had not received a delivery for the topper and they acknowledge that it was not delivered. I put a dispute in with my bank to see if they could recover the money, Hospital beds then asked me to cancel the dispute and they will refund me the £274 I cancelled the dispute and sent an email to hospital beds informing them that I had cancelled the dispute. We are now on July 10th and still no refund, they have no empathy at all considering my family and I are grieving and the money which they are holding onto could have gone towards the funeral cost, I emailed them to say I have documentary evidence from, my bank stating the dispute is closed and the cheeky so and so's requested I send it to them. I am absolutely flabbergasted and totally disgusted that I have had to wait so long for a refund for an item which I purchased in May and did not receive, and they acknowledge they have the item back in there warehouse. I will escalate this further this is just not the way you treat customers especially at a time like this. I will be leaving more reviews on all of my social media platforms as people should not have to deal with this type of treatment. I will update this review and let you all know the outcome, but I refuse to be out of pocket for something that is clearly there fault had I known there delivery was going to take so long I would definitely not have used them.

Item dispatched very quickly, arrived before expected and was as described. Very impressed with this service.

Service and delivery prompt. The genie is easy to install and works very well. A small complaint is the noise made by the pump whilst inflating the device. Not a problem when you are on your own in bed but the noise can wake up your partner if you need to inflate during the night

Easy to order and efficient delivery. When I had a query this was dealt with promptly and with care.

Very helpful sales and support service. Delivered bed quickly.
Very pleased with service.

I have submitted a review but I will repeat that I have been using your Genie for a few years and have ordered a second one to keep in reserve
Can’t imagine being without my Genie

I have been looking for a bed cradle for ages. I never thought to look at Hospital Beds. The bed cradle has eased the pain just by lifting the bed covers off my legs.. Well done Hospital Beds keep up the good work.

Very positive experience when faced with a total hip replacement. All the staff were efficient, attentive and helpful. The nurses were very kind and sympathetic. The food was excellent, an amazing choice!

Good price and perfect for keeping the duvet off my broken leg!

Prompt delivery good quality item would use them again

Satisfactory

The website was fairly straightforward to use once I got used to how the search facility work which wasn't always logical (eg putting in "wheelchair cushions" didn't bring up ALL the wheelchair cushions so I had to put "cushions" and put up with other things I didn't need.
Some of the descriptions of wheelchairs were incomplete eg the wheelchair I ordered didn't state there were heel-loops (which I wanted so was glad it did!)

Wheelchair seat sizes and cushion sized don't always match eg i ordered a 19" wide chair but had to settle for a 18" cushion which fortunately has turned out OK

There was no information provided about the delivery date which I would have liked.

However the wheelchair fits my mother and she likes it so all in all it has been a successful purchase

Came really quickly and works very well for my husband who wouldn't want to be without it.

The website states that " We normally deliver our items with 1 to 3 working days after dispatch " but give no indication about how long dispatch will take. I am still waiting for a wheelchair cushion to be dispatched from the warehouse 10 days later. No apology or explanation despite email and telephone requests.

Exactly as product advertised. Quick delivery. Have aches due to chronic fatigue and fibromylgia. Feel better do not ache.