horrormerch Reviews 

199
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Horrormerch.com is a big time scam. You wait over a month for mostly every order. You inquire about an order and they’re extremely rude. I suggest paying through PayPal so you can open a claim because... See more

Company replied

Rated 1 out of 5 stars

I wish I could give 0 stars. I ordered a pre-order Godzilla funko January 8th, it’s now July and the release date keeps getting pushed back despite seeing the same funko at my local mall. When I comme... See more

Company replied

Rated 5 out of 5 stars

Have had nothing but positives here. Protected shipping, usually quick ship, and bright shirt prints. The shirt sizing sometimes is a bit different but all the shirts I have from the site and f... See more

Company replied

Rated 1 out of 5 stars

We ordered a figurine that the listing said was in a damaged box (aka, something that already exists, not a pre-order). This was in February. Charge promptly went through our bank and cleared. It is... See more

Company replied

Company details

  1. Clothing Store
  2. also in
  3. Collectibles Store

Written by the company

Horrormerch.com - Officially Licensed Horror Movie Clothing Items And Collectibles.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

199 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(199)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Still haven’t shipped my order

Received my order. Okay transaction.
Smug company
Update. Product shipped

16 September 2023
Unprompted review
horrormerch logo

Reply from horrormerch

Tracking Number:

9400111206215083311828
Your item was delivered at the front door or porch at 10:46 am on September 25, 2023 in MOUNT LAUREL, NJ 08054.

Rated 5 out of 5 stars

Got my second order of shirts and they…

Got my second order of shirts and they look amazing! The quality has so far been perfect and I like that they are actually licensed! There are so many fake ads going around with horrible quality - but these shirts are perfect! Thank you again!

7 September 2023
Unprompted review
Rated 5 out of 5 stars

I am glad the negative reviews are not…

I am glad the negative reviews are not part of my experience. I was taking a chance with some figures and was pleased when they arrived. Packed well, shipped quick, and no dents or dings like other shops. Will definitely be back!

1 September 2023
Unprompted review
Rated 2 out of 5 stars

I placed two orders in February

I placed two orders in February. They did not say they were preorders they said they were damaged boxes. I got part of my orders but still missing one item from each. I don’t know how else to reach them. No one responds to emails. This is a terrible way to run a business. This stuff is not cheap and I am so frustrated.

16 August 2023
Unprompted review
horrormerch logo

Reply from horrormerch

It looks like you have 7 different orders with us. Most have been fulfilled and remaining ones with PREORDER items will ship when they are available.

If you have not received any of these shipments, please contact your local post office for further information.

17067442
USPS
9405511206214944361746
Delivered on
Thursday, March 23, 2023

17067518
USPS
9405511206214490568477
Delivered on
Monday, February 27, 2023

17067519
USPS
9405511206215809485799
Delivered on
Monday, June 12, 2023

17067954
USPS
9400111206215599508798
Delivered on
Friday, July 07, 2023

17068210
USPS
9400111206214537958961
Delivered on
Thursday, March 16, 2023

If you have not yet received updates for any remaining items, please revisit previous correspondence as we will contact you directly once updates are available

Rated 1 out of 5 stars

I did not get the t-shirt I ordered

I did not get the t-shirt I ordered, then they charged me for a second order. You cant speak to anyone and only get the same automated emails over and over. They tell you to check spam and it's the same damn email. I just want to cancel and get my money back.

13 July 2023
Unprompted review
horrormerch logo

Reply from horrormerch

Please visit the product description for further information
As you did not directly order a t-shirt exclusive tier, shirts are only included within the mystery boxes while supplies last.

Rated 5 out of 5 stars

Great print quality

Great print quality. Have a few purchases here and will have another when your next batch drops!

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Got the second half of my order

Got the second half of my order - sorry for the double post. Everything looks amazing and will be back again thank you!

1 July 2023
Unprompted review
horrormerch logo

Reply from horrormerch

Glad everything was received and thanks again for the purchases!!

Rated 1 out of 5 stars

Purchased the Killer Klowns Vinyl back…

Purchased the Killer Klowns Vinyl back in October. I knew it was a pre-order and I'd have to wait no biggie. I understood the 180 day pre-order statement so when I got an email in May saying that if I didn't respond in 10 days they would sent a digital gift card, that was fine. That didn't happen. It's June 29th now, and I've sent multiple emails this week with no response. I finally went to their Facebook page and stated that I need help with my order. Not 5 minutes later I was BLOCKED, then got an email that my social media post was "unacceptable" when it was nothing of the sort. Your lack of customer service skills and professionalism is unacceptable here, and I will be disputing this charge with my bank asap.

7/3/23 update: to respond to their response, its funny that my package was "delivered" in April when I have an email from you in May saying it still wasn't available and you'd follow up with a digital gift card. I have screenshots to prove that.

28 June 2023
Unprompted review
horrormerch logo

Reply from horrormerch

Your item was delivered at the front door or porch at 11:51 am on April 24, 2023 in NESQUEHONING, PA 18240.

If you did not receive it please contact your local post office for further info.

Also flooding our social media, more so with multiple accounts, is against our terms and conditions and may limit your access to our social media.

Rated 1 out of 5 stars

3 months and counting…

We ordered a figurine that the listing said was in a damaged box (aka, something that already exists, not a pre-order). This was in February. Charge promptly went through our bank and cleared. It is now May 21st and we have not received our item. The automated “Helpdesk” is a joke, but when we finally got an update from a “real person” (March 24th) we were told “Heya, we are still awaiting inventory counts from other locations as our main figure location is sold out of damaged items.”

I very much recommend not ordering from this business.

21 February 2023
Unprompted review
horrormerch logo

Reply from horrormerch

If you would have a question about a purchase (including PREORDER items awaiting shipment) please contact the helpdesk on the website at https://contact.horrormerch.com for further information as we are unable to offer direct support via third party platforms or social media.

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