Horizon Parking Reviews 

Scumbag company. Well done Tesco. I will no longer ever shop with you again whilst you are in cohorts. Find another way.

Terrible company. Take over NCP. Advise via paoster to download an app to pay that has nothing to do with them. These companies are the scum of the earth!

Parked at Tesco twice in one day and they accused my of parking there for 7 hours. Preposterous. I've appealed this charge and will not be paying a penny. I have video evidence of the car on my drive during these hours.

Extremely terrible, I went for a meal beefeater I received a letter two weeks later I was 59 seconds late leaving
Will definitely lose customers.

Do not park there they fine you even you bought a tickets be aware where private parking even in hotels

USELESS CUSTOMER SERVICE - Zero star

Got a parking charge on March 5th 2026. Paid £51 on March 8th and traveled. I got back to find the same parking charge delivered to me again. The ladies handling the calls are clueless and rude! My card has already been debited and they say there is no sign of payment.

Unlike most people’s experiences with Horizon Parking mine was in fact a good one.Recently I parked in an Asda parking controlled by this company.My stay extended the limit by few minutes so I received the fine through the post. I appealed with proof of reasons and they cancelled the fine.Thanks to them. I gave one star less because it was impossible to apply on line in their website due to application not going through with loading few evidence so I had to send all through the post.

Scammers. Paid for parking and was a guest at the hotel only to receive a fine and had to appeal twice. They then had the nerve to say the fine was cancelled "as a gesture of good will." Laughable!! I paid for the bloody parking.

Dealing with Horizon Parking feels less like interacting with a company and more like being processed by a system that has absolutely no interest in what you actually say. You can write a clear, specific, entirely reasonable point in my case, not even an appeal, just a basic issue about being given insufficient time and what comes back is a perfectly polished response to a completely different conversation. It’s almost impressive how efficiently they can ignore the substance while still replying as if they’ve done their job.
The whole setup gives the distinct impression that communication isn’t there to resolve anything — it’s there to funnel you into a process that benefits them, regardless of what you actually raised. You’re not being heard, you’re being redirected.
And the tone? Cheerfully procedural. “We welcome communication…” — fantastic, as long as that communication fits neatly into a pre-approved box. Step outside that, and suddenly it’s like shouting into a void that auto-replies. There’s a cold, mechanical quality to it all — like the outcome is predetermined and the rest is just theatre. Evidence, context, basic fairness — all secondary to keeping the machine moving.
It’s not that the system is broken. It’s that it works exactly as designed — just not in any way that resembles common sense or genuine customer service.
If you ever wanted to experience what it’s like to be completely disregarded in a highly structured, legally careful, and deeply impersonal way, this is about as refined an example as you’ll find.

A thoroughly unpleasant exercise in going nowhere, very efficiently.

Strategically unhelpful”
• “Relentlessly impersonal”
• “Engineered indifference”
• “Consistency in not engaging”
• “Administrative brick wall”
• “A masterclass in missing the point”
Which equals to contemptible oxygen thieves that hide from those they treat with utter disrespect and contempt

Charged £51 (appealed) in Porthmadog b&m where i apparently overstayed a few minutes trying to calm my disabled child leading to having to call my husband for assistance. £51!!!!

Payment machine wouldn't accept my contactless after several attempts, so tried to download the app to pay, but couldn't complete my card details. In the end I had to Park somewere else after 15 mins of trying to pay, I then recieved a fine.
Appeal was rejected, and I ended up still having to pay £60 for a 15min stay!! 🤬 Absolutely disgusting company, completley ignored the fact I had tried to pay, only stating that payment had not been registered!! Which I had explained! As always..no way of being able to contact them, unless your paying on their automated line.
I'll never understand how these companies are still getting away with charging extortionate fees!!

Absolute pisstaking no moral mugs I overstayed by 11 minutes due to having a flat battery I appealed it and got a £40 increase on fine I have shopped here for years and never overstayed am fuming at this this company have no morals and couldn't care less I am disabled if I could have pushed my car out of there I would parking charge HP4346726

THEY ARE THE BIGGEST SCAMMERS, COLD HEART,FAKE

I had a very frustrating experience with Horizon Parking. In my opinion, this company operates in a very unfair way. They issued me a parking fine even though I was legally parked in their designated parking area and followed the rules.
The process felt extremely unreasonable, and it seemed like the goal was simply to collect money rather than properly review the situation. Despite parking correctly, I still received a penalty notice, which caused unnecessary stress and wasted time trying to resolve it.
If you park in any area managed by Horizon Parking, make sure you keep all your evidence — photos of your car, the signs, your ticket, and timestamps. You may need it later if they decide to issue a charge.
Overall, my experience left me feeling that this company is more interested in making money from penalties than treating drivers fairly. I would strongly advise others to be very careful when using any parking area managed by them.

Please report this company to POPLA , MP’s , Newspapers and Social Services for putting children and the vulnerable at risk . Also - the regulators for solicitors agency . I am being totally harassed and threatened by this company monthly .
I am a disable blue badge holder and this company is actively discriminating against me .
What kind of company actively discriminates and harasses a person with protected characteristics?
They are mocking and ridiculing Disable Drivers .

Thieves , disgusting company stealing peoples money

Dreadful company. Not sure how this can be legal in 2026.
Parked in a cinema car park with no clear signage - no mention by the cinema staff - then a week later a letter demanding £51.00.

This company is disgusting, I had a parking ticket through for parking in a disabled bay and was registered with Sainsbury's, I then got a parking ticket and contested it.
It took ages to sort and was told I have to pay the fine. Then I received a debt collection letter and have had to pay.
I was completely in the right did everything by the book but still I have to pay.
You are nothing but awful and I guarantee you didn't even look into my case, just more fat cats making money off of the vulnerable. You should hang your heads in shame

Another vulturistic parking-fine company. It's system is set up to make it just about impossible to question the procedure or appeal. Check out the reviews. Companies such as Premier Inn, Tesco and Travelodge should insist that Horizon changes it exploitative practices. If they don't, they are equally as guilty.

Despite being a guest at a preier inn I was sent a charge notice for the duration of my stay, Premier inn sent me a copy of my invoice, that in itself was time consuming and it took 3 phone call before I got someone to assistI have submitted an appeal..... lets see how it goes but I do not expect it to be uneventful