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Horizon Minicab Service Reviews 

109
•
TrustScore 4.5 out of 5

4.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being consistently punctual, extremely polite, and helpful with passengers. People also highlight the exceptionally clean vehicles, smooth communication channels, and completely stress-free airport transfers. Travelers feel confident booking these rides because the overall journey is comfortable, efficient, and very pleasant from start to finish. Though some reviewers were not happy with the service, mentioning specific issues like drivers arriving late for scheduled pick-ups. Consumers also reported frustrating experiences such as playing loud music or failing to greet passengers properly upon arrival.

What people talk about most

Service

People report positive experiences with service, highlighting punctual, kind drivers and clean, comfortable... See more

Staff

Users describe positive interactions with staff, frequently highlighting punctual, polite, and accommodating... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting punctual arrivals and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth pickups,... See more

Location

Consumers find location tracking and navigation during their transfers between airports like Gatwick, Luton,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so wonderful to arrive from a long flight and know that we had a driver available to greet us and take us to central London. The vehicle was spacious for all of our luggage. The driver was so ac... See more

Rated 5 out of 5 stars

Such a great experience from start to finish. The airport pick-up was easy, communication was clear, and the ride to our hotel was comfortable and efficient. They were so patient and accommodating the... See more

Rated 5 out of 5 stars

Great guys to deal with.. Very helpful and friendly service Perfect timing as our flight was delayed so no worries after a quick text to them. Would definitely recommend them for anything, and wil... See more

Rated 5 out of 5 stars

We reserved a drive from Luton airport to central London. Everything worked out very well. The taxi was on time and super clean, and the communication was effective. The price too was right. Hence rec... See more

Company details

  1. Taxi Service
  2. also in
  3. Minibus Taxi Service

Written by the company

"Horizon Minicab provides reliable and professional airport transfer services across the UK, covering all major London airports and other cities. Our affordable fares and professional drivers ensure a smooth and comfortable journey every time. Choose Horizon Minicab for top-quality airport transfers and experience the best in UK travel"

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(109)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Trustworthy company

Such a great experience from start to finish. The airport pick-up was easy, communication was clear, and the ride to our hotel was comfortable and efficient. They were so patient and accommodating the whole time. Would definitely book with them again!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

I was so wonderful to arrive from a…

I was so wonderful to arrive from a long flight and know that we had a driver available to greet us and take us to central London. The vehicle was spacious for all of our luggage. The driver was so accommodating and I will definitely utilize this service for my next trip!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Great guys to deal with..

Great guys to deal with..
Very helpful and friendly service
Perfect timing as our flight was delayed so no worries after a quick text to them.
Would definitely recommend them for anything, and will be booking return trip with them..

9 November 2025
Unprompted review

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