Horizon Home Improvements Ltd Reviews 

Excellent service, kept informed, helpful and the fitters were very friendly and professional

From start to finish they have been very professional, when we wanted things changed it was not a problem. Scott and Ryan that came were very professional, very polite and very respectful, tided up after themselves every evening before they left and talked us though things.

We have used Horizon on several occasions, initially for a couple of sets of doors and more recently for our window installations, and we have been really impressed every time.

Ryan, Scott and the rest of the team have always been friendly, professional and a pleasure to have around. The installation work has been great, and any little issues we’ve had since have been dealt with promptly by Gary, so the aftercare and customer service have been just as good.

We wouldn’t hesitate to recommend Horizon and would definitely use them again.

I contacted several local double glazing companies recently after a bird shattered one of our patio door sealed unit panels. Aiden from Horizon Home Improvements & Architectural Glazing responded quickly and came out to give us a quote to replace it which was very reasonable, so we accepted then and there as he filled us with confidence about his Company. The work was agreed for 2 weeks time - allowing for the panel to be manufactured and the work scheduled in, and a firm fitting date given. However, shortly after this the outer skin of the panel completely shattered when the door was open, and we were unable to slide it shut to re-secure our property. I phoned the office straight away on the off-chance for advice as it was nearing 5pm. Aiden came straight round and offered his assistance - he removed a trim panel and helped hoover up the broken glass, and eventually managed to securely close the door for us. The panel was replaced yesterday by 2 most helpful and pleasant lads who arrived on time. The work was carried out to our complete satisfaction, the panel is of good quality and looks amazing. They removed all rubbish and even cleaned the glass panel after fitting it, before checking there were no issues with the sliding door. What a wonderful Company - it was such a pleasant change to receive good workmanship at such a high standard by very helpful staff - they couldn't do enough for us. I cannot recommend this Company highly enough, and would certainly have no hesitation is using them again should the need arise.

I bought a massive sofa a couldn’t get it into my house. Spoke to Luke at Horizon and he helped take a window out so we could get it in. Needed to move out again a few months later so he came and did it all over again. Luke helped me when no-one else would, he was very reasonable too. Thank you Luke, and thank you Horizon.

Horizon installed 3 sash windows in my very old and wonky cottage - and did an excellent job despite there not being a straight line or square angle in the whole place. And they left the site as clean and tidy as they found it. Excellent job and highly recommend. I'll definitely used them again.

First class service very happy with the finished product expertly fitted by Ryan and Ollie would highly recommend this company.

From our initial enquiry to fitting , Horizon were excellent. The quality of their products and the care of the fitter was fantastic. So so pleased with our windows and doors. Thank you Malcolm for your professionalism. I would highly recommend you try Horizon.

Great communication and service throughout the experience with Horizon from initial visit to building process. Scott and Harry have worked tirelessly to build our sunroom within the expected timeframe and keep us updated on progress. They have produced quality work to a high standard, very polite and conscientious workers who always cleaned up at the end of the day.
Highly recommended!

We have used Horizon a number of times and always find them really helpful. Our windows look lovely and are really good quality. Ryan, who came to fit the windows, was very polite and friendly and respected our home. I would recommend Horizon to anyone.

Scott and Harry did a great job installing our new windows. They were polite, friendly and considerate. The job was completed well within the advised time frame, all rooms left clean and as they found it. Would recommend Horizon with confidence.

Sam and Ryan could not have been more helpful and hardworking. They were a pleasure to have in the house for nearly 2weeks. They did a fantastic job of all the window and doors. From site visit, quote to execution Horizon Home and improvement have been excellent. Everyone I have dealt with have been extremely polite and helpful. Would recommend highly.

We had French doors fitted by Malcolm he did a brilliant job from start to finish would highly recommend this company.

Amazingly quick service, super polite, really efficient across the board of everyonethat I dealt with. Not the cheapest, but I would definitely recommend this company. Scott and Harry, who came to install the windows were excellent representatives. Very kind and helpful.

Harry and Scot were hard working, courteous, efficient, competent and cheerful in appalling conditions. A credit to your workforce. Fueled by tea and coffee 😉

I had a new composite door fitted by malcome. The process was a breeze from start to finish. Excellent job and beautifully finished inside and out. Excellent service

Aidan was brilliant in helping supply and fit our windows for our new build. The process was seamless and would highly recommend Horizon.

Worst window company ever. Avoid at all cost.
Check out Google to see my pictures. Yes, Horizon will tell you they fixed all the issues, but there shouldn’t have been any issues in the first place. Not to mention the fact that had it not rained so heavily during the build, we would never have found some of the problems until it was too late.Alarm bells went off on day one, we should have walked away from them then, but giving them the benefit of the doubt was the worst decision we made. Here goes with the summary of errors..
1. They didn’t secure the glass in the van and managed to smash the sliders ad the bifolds and some windows. New windows had to be reordered and whilst they tries to make the house watertight with plastic sheeting and boarding.
2. The frames were never screwed in, so ALL of the windows dropped in the middle. They had to be removed and resinstalled correctly.
3. The large sliders in the Kitchen leaked from day 1. They had to be re engineered on site and missing parts were identified and fitted later.
4. The windows that had been reinstalled were left in such a poor condition, they had to returned to clean them.
5. The quality of the silicone was so bad, I had to re do it myself, to make sure it was done right.
6.The upstairs sliders were installed straight onto plain wood, with loads of silicone to make them watertight. They leaked from day one and had to be removed so my builders could make sure they were reinstalled properly. There was supposed to be a fibreglass trough, but the windows were installed without it.
7. And just when we thought all the problems were over, no one noticed that some of the windows didn’t match, in the same room, we had windows, some with 4 squares and some with 6 squares, so they had to be reordered and replaced.
8. In summary, just about every window every door had to be repaired, replaced or readjusted, and the quality of workmanships was so bad, it may as well have been done by a toddler. So so Bad!
No apology, no reply to my emails to the managing director, and no price reduction! It’s not as if they were cheap windows. They simply don’t care Can stress how bad this was.
Like I say, the pictures say it all, but would you use a company that makes this many Errors. No you wouldn’t, so please ensure you dont.!

Despite the dire weather, they arrived on time and took a great deal of trouble in completing the job.

From start to finish the service was excellent. The process of ordering our new front door was straightforward, with a design options and detailed cost estimates provided by Aidan. Paul carried out the survey at our property and confirmed the design. Gary ordered and organised the installation, so everything ran smoothly on the agreed dates. Malcolm completed the fitting professionally and with great attention to detail. On completion we received the guarantee and product care details from Lauren. The new front door looks great.