Hopsmore Craft Beer Club Reviews 29

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 1 out of 5 stars

Bought an e-giftcard for £69 as a present, but we were unable to use it at the checkout as the page just refreshed each time. The email address isn’t monitored and just redirects you to their site, th... See more

Rated 5 out of 5 stars

I received the order very quickly but it was two cans short on arrival, however, when they were notified of the error it was corrected without any fuss by the means of a refund for the price of two c... See more

Rated 3 out of 5 stars

Delivery was a problem as the postcode was incorrect. Thanks to honest neighbours, we eventually got our delivery. The chat line kept cutting me off when I was explaining my problem with the delivery.... See more

Rated 5 out of 5 stars

The order was for a delivery to my son for Christmas. It arrived perfectly in time well packaged. He thoroughly enjoyed your beers and brought some with him when he visited us. I tried three and they... See more

Company details

  1. Beer Store
  2. Alcohol Store
  3. Beer Distributor

Written by the company

Hopsmore is the ULTIMATE discovery craft beer club. Introducing you to small batch quality craft beers from micro breweries that you won't find in your local supermarket at a competitive price. 8 Craft Beers every month, 1 of each style, A Hopsmore Magazine, A Tasty Snack, FREE tracked UK delivery (*Terms Apply)


Contact info

3.7

Average

TrustScore 3.5 out of 5

29 reviews

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Rated 1 out of 5 stars

Awful trying to get in touch with the…

Awful trying to get in touch with the company. I placed an order in October 2022 and paid £25 for which I have received NOTHING! I have accessed my account and it says it’s been sent but I have certainly NOT received anything! I have tried to contact the company but it is useless and no way to get in touch. Please either send my order or refund my £25 asap. Please feel free to reply to me. I have been trying to contact you for a month now!!!! New edit - thank you for giving me the link to email you and thank you for the refund you have given me

24 October 2022
Unprompted review
Hopsmore Craft Beer Club logo

Reply from Hopsmore Craft Beer Club

Hi Colette,

Sorry to hear about the issues you had, Can you check you contacted us via our contact page here - https://hopsmore.co.uk/pages/contact ?

As we do our very best to respond to all queries within 24hrs Monday - Friday 9am until 5p so it's unusual for our customers to experience such a delay.

Many thanks
Hopsmore Team

Rated 2 out of 5 stars

Ordered the BBQ pack. Crap service

Ordered the BBQ pack, only recieved the beer, when I asked about the code for the meat I was told I had it. I forwarded the email I recieved from them to show I had not recieved the code, recieved an email back to say "this address is not monitored" despite having already spoken to someone at that address.

1 July 2022
Unprompted review
Hopsmore Craft Beer Club logo

Reply from Hopsmore Craft Beer Club

Hi Pete,

Sorry to hear about the issues you had, Can you check you contacted us via our contact page here - https://hopsmore.co.uk/pages/contact ?

As we do our very best to respond to all queries within 24hrs Monday - Friday 9am until 5p so it's unusual for our customers to experience such a delay.

Many thanks
Hopsmore Team

Rated 5 out of 5 stars

Great prices.

Great prices for excellent tasting beers,just wish they were in larger cans.
Would certainly recommend.

27 October 2022
Unprompted review
Rated 1 out of 5 stars

Poor service and nightmare of a website!

Average quality beers, poor service and nightmare of a website!

I've tried to log in to manage my account but it says I need to register. Then when I tried to register it says I'm already registered. I tried resetting my password but it sends me around in circles. I've tried e-mailing Hopsmore but they don't bother responding. As I can't locate a phone number for Hopsmore I can't call.

AVOID THIS COMPANY!

19 July 2022
Unprompted review
Hopsmore Craft Beer Club logo

Reply from Hopsmore Craft Beer Club

Hi Dave,

Sorry to hear about the issues you had, Can you check you contacted us via our contact page here - https://hopsmore.co.uk/pages/contact ?

As we do our very best to respond to all queries within 24hrs Monday - Friday 9am until 5p so it's unusual for our customers to experience such a delay.

Many thanks
Hopsmore Team

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