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Hopkinson Cycles Reviews 

541
•
TrustScore 4.5 out of 5

4.7

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the wide range of products available. Many highlight the exceptionally fast delivery, with items often arriving much sooner than expected, even with standard or free shipping. People frequently commend the excellent service, noting quick order processing, efficient communication, and helpful resolution of any issues. However, some customers also noted concerns regarding product quality or packaging. A few reviewers mentioned receiving items that were of poor quality, such as pedal pins with worn coating, or found products like tyres to be misshapen upon arrival due to packaging, or extremely difficult to fit and prone to issues.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great selection and competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

Consumers find prices to be very competitive and often the best available, with many reviewers highlighting... See more

Order

Reviewers mention positive feedback about order experiences, frequently highlighting the speed and efficiency... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered a chain with 116 links on standard delivery. arrived within 2 or 3 days after ordering. ordered a light set on premium delivery, arrived within a day via royal mail. contacted the... See more

Rated 5 out of 5 stars

Ordered a Shimano casette express Thursday tea time, expected it early the next week. Arrived Sunday afternoon! And no mucking about with un-necessary pre-sealed plastic packaging, just old style card... See more

Rated 5 out of 5 stars

Once again, great service from Hopkinson Cycles! I find myself using them more and more for my biking needs .. very reasonably priced and extremely quick to get things despatched. I never find I'm... See more

Rated 5 out of 5 stars

Made an order very early on Monday morning and the items were received the very next day by post at 11.50am. Absolute no brainer paying a £1 for express delivery. Buying from a reputable compa... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

WHO ARE HOPKINSON CYCLES Hopkinson cycles is a family run cycling business selling bicycle parts and accessories from Horbury, Wakefield, West Yorkshire. We offer incredible discount pricing on top cycling brands. Our family has been in the cycling trade for over 3 generations and we have a massive wealth of knowledge between us to help you select the right component for your ride. FAST AND FREE SHIPPING We offer a free, fast, professional service to all our customers and aim to dispatch any order same day or next working day. We offer Free UK delivery on every item with no minimum spends, and if you spend over £50 we will upgrade your order to an express shipping service. STOCK We hold all our stock in our UK based warehouse. We only show the stock which we hold. We do not drop ship like some online vendors. If we show the stock, we have it to send to you. RANGE OF PAYMENT OPTIONS You choose your best way to pay, we offer a range of payment options and providers including ways to spread the cost or buy now pay later. RETURNS We offer a no hassle returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(541)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Always good.

A great company to deal with. Always competitive in pricing and most items include postal charge. I've used Hopkinson's Cycles for many years and have always had competent and reliable service.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service & very helpful

Excellent service. Very helpful. Rang at 1.30pm and they picked the item (whilst I was on the phone call to them) and packed it for the 2.00pm collection - excellent.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied and would recommend

Purchased tyres and innertubes from Hopkinson Cycles in May 2024 because the tyres purchased were significantly cheaper than price of the same tyres from Halfords and Amazon. The tyres and tubes turned up within a few days and were all perfect. The packaging was basic but didn't impact the quality of the goods, and I'd rather they continue to offer great prices than spend more on packaging! Super pleased and will be recommending to my friends!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Bike Lock

Ordered a Kryptonite Chain lock at a good price and received the order next day. Perfect service.
I shall consider Hopkinson Cycles for future purchases.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

FINALLY an online bike shop retailer…

FINALLY an online bike shop retailer that delivers on their promises. Shipping was lightning fast/next day as advertised. I always add another day on given our location but it turned up as advertised, they have got their sales and shipping sorted!

Would recommend.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Nick regarding

Spoke to Nick regarding. Cassette for my Haibike to enquire what would fit. Nick went out of his way to try one I was asking about ,gave prices and could not be more helpful.Free next day delivery ,100% will use again ,cannot recommend highly enough.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices on 12sp chains and dispatch promptly.
No complaints for me.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

KMC chains

Always get my KMC chains from Hopkinsons. Genuine KMC parts at a great price and prompt delivery. Does what it says on the tin....

11 January 2024
Unprompted review

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