Feel let down by Hopkins Fittings
I feel let down by Hopkins.
My experience started off so well, I made an enquiry about a product and they offered to create customised version. I gladly expected and paid extra for upgraded materials and labour to cover the work.
The part arrived, but was very poorly made, not good at all. I sent a photo, and the company got back to me, agreed there as assembly error and that the person responsible had now left the company. They requested I return the faulty item and sent me a replacement. I did this and quickly recieved the replacement which I was happy with.
I then requested they reimburse me for the cost of returning the faulty item back to them, at which point they completely ignored me. I sent it back "recorded delivery" to insure they received it and have confirmation that they did.
If they had had the courtesy to at least reply I would probably forgiven them a few pounds. But they did not even care to explain, or justify why.
I don't see why after purchasing an expensive item, that I should pay for their error in manufacture. Very disappointing that they didn't have courage to explain themselves.








