HooYu Reviews 

Refused to accept my UK paper driving licence as proof of address. Refused to accept proof of address that contain my middle initial (maiden name). Refused bank statements because my first name is an initial not in full. Although actually they don't tell you why it's been rejected so I'm left trying to guess the problem to try to resolve. I've submitted 10 proof of address documents now all seem in line with their requirements all rejected.Worst ever online experience. Was trying to open a NatWest savings account but I'm so infuriated with the shocking customer service and lack of accountability by NatWest to try to resolve the issue that I'm taking my business elsewhere.

My son needed to upload documents and a picture to prove his identity. He did this once and Hargreaves Lansdown told him they were not accepted, despite him getting green ticks for everything he uploaded.

He did it a second time and again got green ticks and confirmation that everything had been accepted, but it looks like these have been rejected too.

HL said today that he must have misunderstood something, but my answer to that is that, if he uploaded something and it was wrong, why didn't HooYu explain what was wrong and tell him what he had to do to get it right?

HooYu needs to tighten up its document submission procedure to ensure it is watertight and does not end up in huge delays and a seemingly never-ending loop of failure, even though customers are uploading documents that are, on the face of it, accepted.

Stuck on 100% upload forever

Loaded up my likeness image multiple times and it gets stuck on uploading, after a few attempts there is no method to even take the likeness image and more i.e. the option has disappeared, been asked to use this a few times now by different providers and frankly its a joke.

They refuse to accept a Local Authority Bus Pass!!!

Many elderly do not have Passports or Driving Licences and the UK refuse to issue Identity cards

Trying to use this for my right to rent check and the selfie check does not work!
Doesn’t matter what you do, it just does not allow for a selfie.
Tried to contact the company but no reply.
Hoping my letting agent doesn’t give up on me.

Accepted my passport and BRP but rejected all proof of address documents because they don't contain my middle name. What should it matter if I include my middle name on my utility bills!?

I blame the AML and CTF legislation. Once again ordinary people pay the price for the illegal dealings of criminals.

Simply doesn't work, total waste of time.

Tried to open a bank account with First Direct. Valid documents rejected by HooYu. Tried different documents same result. Phoned First Direct- hopeless customer service despite good reviews. Gave up and tried National Westminster. Unfortunately they too use this company to check ID. Only when I had read all the terrible reviews did I realise it was not my fault. AVOID ANY BANK THAT USES THIS APP TO VERIFY YOUR ID. LIFE IS TOO SHORT.

Data harvesting scheme. Avoid.
Sad to see the once great National Westminster Bank involved.

Tried to open a child account with RBS. Fine until HooYu came on the scene. Took multiple attempts to upload what seemed perfectly acceptable documents to me, only to receive an e-mail 10 minutes later stating there was not enough information to confirm identity. What a pointless service. The sooner banks return to opening accounts in branch the better.

I provided ID for a natwest account. They then texted me to notify me about a change to my mobile number that I didn't request, twice. This gave me a fright about ID theft. Luckily, it seems to be benign incompetence.

Additionally, my application to open the account seems to be going nowhere since HooYu seems to simply not work.

I strongly recommend that Natwest and other banks outsource this task to someone else. HooYu seems to be completely broken and will put off customers.

Tried appx 20 times to confirm my ID for a new NatWest Fixed ISA. Every time - with different links - HooYou failed. Had a banner with NatWest logo and the rest was blank. Phoned NatWest several times, once waiting 1hr 8mins before i gave up. Clearly NatWest do NOT want to seel their ISA's or indeed anything that uses this totally useless company.

Probably the worst on-line experience I can remember (and there have been a number of bad ones). My patience has extended to Nat West over 8 days of a new account application and I thought I was coming to an end. Then I was confronted with HooYu - what a performance! Endless rejections of seemingly perfectly valid documents. Then when one tried to talk to a human being, one can only talk to a chatbot! Go to Lloyds - the whole process was wonderfully achieved in a jiffy!

Continually bombarded by the same text request to verify identity, days after application successfully completed.
Appalling.

Repeated failure to accept both passport and driving licence id. Sent several emails for assistance. Automated reply of email acknowledgement. No means of contacting a person. Decided to take my NatWest/RBS business elsewhere.

If I could give it no stars I would. The biggest pile of software s*** know to man. Absolutely useless. They have the cheek to say its quick and easy. READ THE REVIEWS!!!! I just became a verified user on trustpilot. THERE SOFTWARE WORKS TOOK NO MORE THAN 30 SECONDS TO VERIFY MY ID!!!!!!!!

Gave up trying to verify my ID for a NatWest ISA transfer. Absolutely tortuous and a complete waste of my time.

I've now applied to an alternative bank and ID verification was a quick and painless soft credit check.

Absolutely terrible. Rejected my driving license as having expired. It actually expires in 2029. No way of contacting anyone. Hours wasted. I wish I'd read the reviews here first.

Only given it one star as you can't give it bought. What a pile of poo this system is. Sends you reminders without sending you initial messages. Sends reminders at 5 am and gives you three hours to complete it. Won't recognise statements issued directly by the bank. An utter pain in the bottom. No redeeming features at all. Utter s**te in summary. A soul sapping,life draining, despicable system I despise and hate. In case that wasn't clear from the review