Hoover Fence Co. Reviews 5,947

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their quality and durability. Many people appreciate the efficient ordering process and fast delivery service, often receiving their items quickly and well-packaged. The customer service is frequently described as helpful, friendly, and patient, with many reviewers commending the support received. However, some customers experienced issues with the quality of certain products, such as sloppy powder coating or inconsistent post sizes. A few people also encountered problems with delivery, specifically regarding the handling of large, heavy orders that required special equipment for unloading, leading to additional costs and frustration with customer service.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the durability and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with items... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of gates and... See more

Order

Customers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased some additional deck dome lights in April. Ordered 3000K lights. Due to weather and other issues, did not install until October. Found that the lights were 5000K, which did not match the oth... See more

Company replied

Rated 5 out of 5 stars

Their shipping rates are ridiculous for a small order. However, they had brown chain link fence, which is nearly impossible to find. We decided to drive from NY to Ohio to pick up our order. Excellent... See more

Company replied

Rated 5 out of 5 stars

Sott was very informative. As expertise led me to the items needed to finish my project after two weeks of running around to different fence companies that did not have what I needed Your service i... See more

Company replied

Rated 5 out of 5 stars

Had a fairly large order delivered of hardware and a few rolls of 6ga chainlink. First time ordering larger items for delivery but they exceeded my expectations as always. Highly recommend Hoover Fenc... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fence Supply Store

Written by the company

Hoover Fence Company has been a supplier of fence and fencing related products for over 40 years. We provide products to contractors, retailers, and homeowners throughout the United States. We strive to make your fence buying experience a great one. As a small family owned business with our name as our trademark, we must always value the commitments and promises made to our customers and our suppliers not only as a responsible business entity, but because our family name is at stake. We are proud of this contrast to corporate America.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast easy delivery

Fast easy delivery, gravity hinges worked great the gates will self close from either direction. Will be ordering from them again!

23 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for taking the time to leave us a five star review! Yes, the chain link gravity latches are a fantastic low maintenance option to self-close chain link gates. We're glad that you were able to find them with us and that we were able to deliver them to you quickly!

Rated 5 out of 5 stars

Great website

Great website, quick shipping

23 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for the great compliments! We're happy to hear that we had the adapter cap that you needed and were able to deliver it quickly. Good luck with your project!

Rated 5 out of 5 stars

ease of ordering

16 February 2026
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Reply from Hoover Fence Co.

Thank you for letting us know that you had an easy ordering experience with us! We appreciate your five star review and hope your new latches work great on your gates!

Rated 5 out of 5 stars

Great product

Great product, great price, fast shipping. Just what I needed the drop pin and excellent service. Thank you!

20 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for letting us know you had a five star shopping experience with us! We hope your new residential drop rod works great for your gate:)

Rated 5 out of 5 stars
Hoover Fence Co. logo

Reply from Hoover Fence Co.

We take your fence projects seriously and try to ship all of our orders out quickly to avoid costly delays. Thank you very much for taking notice and giving us a five star review!

Rated 5 out of 5 stars

Happy Customer

I was able to purchase and select the material I needed without difficulty. Scott assisted me (5 stars). I ordered Safety Fence Top Cap

9 February 2026
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Reply from Hoover Fence Co.

Thank you for letting us know that Scott gave you five star customer service! We're glad to hear that the ordering process was easy and wish you luck on your fence project!

Rated 5 out of 5 stars

Rare Part, Prompt Service

We needed a part for an older style of gate-latching device. We couldn’t find it anywhere else on the web. When we did locate and order it from your site, your service was speedy. The latch was delivered within just a few days. We would definitely order from Hoover Fence again.

18 February 2026
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Reply from Hoover Fence Co.

Thank you for letting us know that you had a great shopping experience with us! We're happy to hear that we had the part you needed and delivered it quickly so that you could repair your gate:)

Rated 5 out of 5 stars
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for taking the time to leave us a five star review! We're glad that we had enough of the D&D latches that you needed in stock to ship quick! Please do not hesitate to reach out to our sales team if you ever need a custom quote for your volume orders:)

Rated 5 out of 5 stars

Customer Service Employee was very…

Customer Service Employee was very helpful and efficient. She was very pleasant to talk to. She deserves a raise!!!

16 February 2026
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Reply from Hoover Fence Co.

Thank you for letting us know that Ashley provided you with great customer service! We appreciate your kind words and your five star review! We wish you luck on your project:)

Rated 5 out of 5 stars

Easy and fast delivery

Order was processed quickly and got to me very fast! Product was exactly what I ordered

16 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for leaving us a five star review! We're happy to hear that your ordering experience was easy and that you new Lowbuck Notcher arrived quickly! We wish you luck on your projects:)

Rated 4 out of 5 stars

Great gates! Lack luster communication!

I love the quality of the gates. They have held up exceptionally! However, I had asked to put on an extra panel to the original gate but that's not what I received. They ended up making the doors smaller instead of just adding the panel on the side. Because of the hassle of shipping and waiting already a month, we made those gates work. The only thing I would recommend is to double check the communication.

3 September 2025
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for your valuable feedback about the gate customization add on. We will review the product description to see if we can improve it to avoid any ordering issues in the future. The optional stretch is designed to reduce the gate opening within a panel frame and does not add extra width to the panel frame. We're glad to hear that you were able to make the 4'W panels work for your kennel enclosures and that you are happy with the quality of our Heavy Kennel Panels! Thank you again for your review!

Rated 5 out of 5 stars

Always very helpful.

Always very helpful.
Thank you very much,

11 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for taking the time to leave us a five star review and for letting us know that you received great customer service from Scott! We take your projects seriously, which is why we try to confirm orders before they have shipped. We appreciate your continued business!

Rated 5 out of 5 stars

Ashley was great

Ashley was great. She went above and beyond!

11 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you very much for letting us know that Ashley provided great customer service to you! We're happy to see that you found the part that you needed for your project and appreciate your continued business over the years!

Rated 5 out of 5 stars

My chain link fences broken key is not broken no more

I had to do a little modification because the original holes in my fence were off a little bit so I just modified fit like a glove thank you very much

11 February 2026
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Reply from Hoover Fence Co.

The chain link spring gate latch is an oldie but a goodie! We're glad that we had the part that you needed to repair your old latch:) Thank you very much for taking the time to leave us a great review!

Rated 5 out of 5 stars

Great prices compared to the local Home…

Great prices compared to the local Home Depot even with the shipping. The ordered parts worked like a champ. My neighbor said his mom's fence has Hoover Fence Co on the fence that was installed decades ago.

11 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for the excellent review! All we do is fencing, so we definitely have those hard to find parts for any fence project:) We are glad to hear that you were able to complete your project easily with the wood to steel adapters. It's also neat to hear that half way across the country, our fence is still standing tall!!

Rated 5 out of 5 stars

Excellent quality

Excellent quality, easy assembly, delivered fast. I would order from you again! ⭐️⭐️⭐️⭐️⭐️

9 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for the double five star review! We're so happy to hear that you received your Adjust A Gate kit quickly and that assembly was easy! With this kit, your gate frame will stay nice and square for years to come:)

Rated 5 out of 5 stars

GREAT COMPANY FOR YOUR FENCING NEEDS.

MY ORDER WAS SHIPPED TO ME VERY QUICKLY AND ARRIVED IN GREAT ORDER. I WOULD RECCOMEND HIGHLY TO FAMILY AND FREINDS FOR THEIR FENCING NEEDS.

2 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Small or large, we've got your fencing project needs covered! Thank you for the five star review and for your high recommendations! We wish you luck on your project and hope to see you again:)

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE FROM HOOVER FENCE…

EXCEPTIONAL SERVICE FROM HOOVER FENCE COMPANY. IF YOU'RE IN THE MARKET FOR A FENCE , OR FENCE PARTS THEY ARE THE GO TO PLACE.

6 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for the wonderful endorsement! We're glad that we had just the hinge that you needed for your fence project! We've specialized in fence materials and hardware for fifty years and will keep carrying those hard to find parts for another fifty, fingers crossed:)

Rated 5 out of 5 stars

Quality !

Quality !! and a call to me clarifying my order as I had ordered 2 Hinges different finishes. Thanks Ashley !!

5 February 2026
Hoover Fence Co. logo

Reply from Hoover Fence Co.

Thank you for the fantastic review and for letting us know that Ashley was able to correct your order before it shipped! We hope your new strap hinges look great on your gates!

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