As a Canadian, when I found out that Hootsuite is openly and “proudly” working with ICE, I immediately became incredibly angry and disappointed. For the CEO to come out and say that they will continue... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was looking to this business as a for value potential for using in my company. Then I see whom they are assisting. Any company that would aid in, or help 'spin' violence that harms others is worthy of... See more
Our experience with Hootsuite has been incredibly frustrating. There is no way to reach a real person by phone, chat, or email to resolve even basic account issues. We signed up in October, and b... See more
Company details
About Hootsuite
Written by the company
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place.
With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Hootsuite Academy has helped thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.
With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Hootsuite Academy has helped thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.
Contact info
111 East 5th Avenue, V5T 4L1, Vancouver, Canada
- hootsuite.com
1.3
Bad
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
| end of free plan
| end of free plan, announced well that's another customer lost to Hootsuite. Greed begets greed.
I will be going else ware.!!
21 April 2023
Unprompted review
Reply from Hootsuite
Hi Simon, thanks for being a Hootsuite customer and for reaching out. While we recognize that you have already canceled your account, we do want to express our appreciation for your business and loyalty to Hootsuite to date. We respect your decision and will be here to welcome you back if/when the time is right. Please don’t hesitate to let us know if you have any further questions or concerns.
Lots of error
We bought an annual plan and had to cancel it us all the weeks we had problems with content that couldnt be published.
19 April 2023
Reply from Hootsuite
Hi there, thank you for trying out Hootsuite! I'm sorry to hear that it wasn't a good fit for your specific business requirements. I see my colleague Alicia has already been in touch with you regarding your account. We will continue working on improving our product functionality to meet the demands of this rapidly-changing space.
FRAUDULENT COMPANY. PLEASE AVOID!!!!!
This company is unethical and fraudulent. They doubled their price and automatically billed my credit card $1188 from $588 the previous year. When I reached out to the company on April 12th about the charge on my credit card on March 5th they offered to give me a 2 month discount or to refund my money. They also stated they sent out two emails notifying me of the increase. They did not because I never delete business emails. I have every email from them since 2021 when I joined. This is clearly theft. When I chose to have them refund my money I was then told they were unable to issue a refund because 30 days had passed since they charged my credit card. I am sure Lesley was aware of this when she initially offered me a refund. If you check your account there isn't an option to remove the credit card they have on file. You can update the information, but you cannot remove your credit card information. Essentially once they get your credit card information they hold it hostage. I would AVOID this company at all costs because this is fraudulent behavior. I have notified my bank and my attorney and we are pursuing legal channels to get my refund issued. I am a physician and am in a profession governed by ethics and I will not let a company blatantly steal funds from me. I never issue reviews but I want to help anyone else I can to avoid being victimized by this company. I definitely believe this is going to be a class action lawsuit by the number of complaints here. I can only imagine the number of people victimized who did not leave a review. If you have been victimized by this company please notify your credit card company, the FTC and an attorney.
11 April 2023
Unprompted review
Reply from Hootsuite
Hi Dr. Emmons, thank you for providing your email address! I was able to find your account and see my colleague Gloria has been in contact with you regarding your account. We are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret
Avoid - £2500 Taken Without Authorisation
On Friday when I logged into our Hootsuite account, I received a message to say they would no longer offer a free service. I clicked an option to a pay a discount fee of £8.99 per month for the 'professional package'. This currently advertised in the UK for £89.00 per month. Today (Monday) I received an invoice for £2500.00 and this sum had been taken from our debit card over the weekend(!) No response from the support team yet and no number to call to try and resolve this. We are a small company and this is a huge amount of money to us. Very upset about this, particularly as I assumed this was a larger, reliable and credible company.
EDIT - refund received after 5 days along with an apology, but no explanation on why the wrong amount was taken...
17 April 2023
Unprompted review
Reply from Hootsuite
Hi Catriona, thank you for providing your email address! I was able to find your account and see my colleague Gloria has been in contact with you regarding your refund and is keeping your conversation on hold until we receive confirmation from you. We are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret
Total inability to get tech support…
Total inability to get tech support through any means after paying $3,000 for enterprise plan. Regular failures to post to instagram and twitter.
16 April 2023
Reply from Hootsuite
Hi Stephen, thank you for reaching out regarding your issues posting to instagram and twitter!
Here are two great support articles that cover common issues for the individual platforms: https://help.hootsuite.com/hc/en-us/articles/1260804249970-Troubleshoot-Facebook-and-Instagram-publishing-errors, and https://help.hootsuite.com/hc/en-us/articles/1260804306129-Troubleshoot-Twitter-publishing-errors.
If you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new. We'd be happy to follow-up on your account via email. We are doing our best to get back to all of our customers as quickly as possible.
Appreciate your patience, Margaret
They are a scam company
They are a scammy company. Tried to read their customer service, now on a PayPal phone call and disputing the service. They need to stop. Refund me the money now!!!! No answers and I called PayPal to report the fraud. You all will stop scamming people pretty soon!
12 April 2023
Unprompted review
Reply from Hootsuite
Hi there, thank you for reaching out! I wasn't able to find a Hootsuite account or open ticket associated with your name. If you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new. I have sent an email via Trustpilot to ask for your contact information, specifically your Hootsuite Account Email Address (which is not shared publicly). I'd be happy to follow-up on your account. We are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret
Excllent platform and an amazing…
Excllent platform and an amazing customer support Team.
6 April 2023
Unprompted review
Reply from Hootsuite
Thanks for the great review, Johnlee! Glad we could help. Have a great weekend :)
ZERO Stars Actually
If I could leave less than a 1-star review I would. I have had a free account with Hootsuite for 10+ years and decided to upgrade (because my dashboard said I would lose access if I didn't) to the $9 a month plan, which shoukd have totaled $108 but turned into $1188. My bank alerted me to this charge and I realized that a misrepresentation had occurred. Because I did this transaction through PayPal both my credit card AND checking account were affected and my bank account was overdrawn. I have contacted support, submitted a ticket, left a voicemail on an inbox that goes to no where apparently, etc.
Again, I was sent a promotion to join the professional membership for $107.99 for the year and was charged $1188.00 - thats a big mistake and NO ONE has responded to me!
UPDATE: I would love to reply but I do not know where to reply. I do not want to post my email in this public forum. Where can I be in contact with Hootsuite??
3 April 2023
Unprompted review
Reply from Hootsuite
Hi Rob, thank you for reaching out! I wasn't able to find a Hootsuite account or open ticket associated with your name. If you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new. I have sent an email via Trustpilot to ask for your contact information, specifically your Hootsuite Account Email Address (which is not shared publicly). I'd be happy to follow-up on your account. We are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret
Do NOT DO BUSINESS WITH THIS COMPANY - THEY ARE NOT ETHICAL
I would give this company NO star if it was possible! I was sent the a promotion to join the professional membership for $107.99 for the year and was charged $1188.00 - thats a big mistake and NO ONE has responded to my attempts to get this rectified!!! I feel as if I have been robbed!!!!
UPDATE:
Michelle finally processed the refund and was very apologetic. That took way too long. so some employees apparently are doing their job and others are not. it's sad because i was looking forward to doing working with hootsuite but it wasn't meant to be.
29 March 2023
Unprompted review
Reply from Hootsuite
Hello there,
Great to hear the issue was resolved. An apology for the delay, we have had a higher volume of requests than usual but we are trying to get to each request as soon as possible.
If you have any other questions, please let us know, we'll be happy to help.
Kind Regards,
Daya | Customer Support Advocate
Have been charged for a full year after…
Have been charged for a full year after a trial that ended over a year ago. I have not used hootsuite at all in that time, You can’t reach anyone there’s no phone number. They don’t answer correspondence. Don’t trust any promotional emails from them. I’m beyond shocked and disappointed.
3 April 2023
Unprompted review
Reply from Hootsuite
Hi Sally! Thanks for reaching out. For transparency, this charge was processed because your account was registered for a paid plan. Accounts generate charges at their renewal date or end date of their trial period unless they are cancelled before that date. I see my colleague Javier has already been in touch with you, answered your questions, and resolved your inquiry. Please feel free to reach out in the email thread if you have any other questions! All the best, Margaret
Scammers predatory offers
They sent an offer because free accounts are being disappointed. The offer was $9 a month for 1 year. $107.99. But instead they charge $1,188. You can’t reach anyone there’s no phone number. They don’t answer correspondence. Don’t trust any promotional emails from them. I’m beyond shocked and disappointed. I’ve been referring friends and family to them since 2018. What until I tell everyone about this! Never will I ever refer anyone to this company again.
29 March 2023
Unprompted review
Reply from Hootsuite
Hi Ayy, thank you for reaching out! I wasn't able to find a Hootsuite account or open ticket associated with your name (if you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new). We have recently experienced a very high volume of tickets, and we are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret
I have been using Hootsuite for more…
I have been using Hootsuite for more than 5 years now and it is a tool that always meet my expectations.
25 March 2023
Reply from Hootsuite
Natalia, thank you so much for your fantastic review and for sticking with us through all this time! Great to hear. Please let us know if there's anything we can help with, otherwise - hope you have a great week! Cheers, Margaret
Inability to cancel after having poor scheduling experiences across Instagram and Linkedin
Do not recommend, extremely glitchy and scheduled posts regularly encounter problems in every channel
1. Instagram gets disconnected every week and scheduled posts are not being uploaded
2. LinkedIn content is posted but only 10% of it, cutting off after the first sentence
Customer service is terrible. I was charged the annual fee upfront and it's a rip-off - no discount or refund offered despite the multiple bad experiences.
28 March 2023
Unprompted review
Reply from Hootsuite
Hi Heinin, Thank you for your feedback and I understand you did not have the best experience. I see my colleague Oana has been in contact with you regarding your issues. Let us know if there's anything else we can assist with All the best, Margaret
total rip off
total rip off: 500% price increase without consent of customer.
26 March 2023
Unprompted review
Reply from Hootsuite
Thanks for being a Hootsuite customer and for reaching out to us. Here at Hootsuite, we’ve been evaluating our Professional plan offering and working to establish a new pricing model that better matches the features we provide.
We’re committed to continuing to innovate and grow our product, and we have an ambitious roadmap to further develop a market-leading product that not only meets your needs, but exceeds your expectations.
As we’ve added new and improved features and functionality, we’ve increased the price for new customers, and we need to make these changes across the board.
We understand, change is hard and we recognize price increases are difficult.
We love our customers and really want you to continue to grow with Hootsuite. I’m happy to answer any more questions.
Our best to you,
Margaret
They take your money without you…
They take your money without you knowing, it took me over 6 months to close my account and they still charge my credit card. The worth software company I worked with. You can even email me and I will provide the proof that they are not ethical when it comes to deleting accounts and downgrade them.
23 March 2023
Unprompted review
Reply from Hootsuite
Hello Bernard,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
As agreed upon account opening, Hootsuite automatically renews your subscription unless it is canceled or downgraded to a Free plan. This is why you received a charge for your renewal. However, since the account has been canceled now, you will no longer receive future invoices or charges to renew.
I also see we have refunded your account and it looks like everything has been taken care of. Is there anything else we can assist with?
Kind Regards,
Daya | Customer Support Advocate
Needs Work On Their Subscription Service
Please heed everyone's words here! They will scam you with the costs of their subscriptions! I thought I canceled my account 3 years ago and it wasn't. What I don't understand is how an account that I don't even have access to suddenly doubled in price for this year. Please be careful and get a confirmation of cancelation! This is ridiculous, none of the emails associated with my business doesn't even work!
Update: I have changed my review. After I went through PayPal because I could not figure out which email was used for the account in the first place. They did refund me for this year.
20 March 2023
Unprompted review
Reply from Hootsuite
Hi Kid's Dream, thank you for providing your email addresses. Unfortunately I was unable to find a Hootsuite account associated with either. I see my colleague Alin reached out to you for additional information such that we can help track down your account. We looking forward to hearing from you in the email thread!
Hootsuite
Hootsuite, while simple in its interface, is only moderately easier than setting up your own internal system, and extremely expensive for that purpose. There are frustrating limitations with regard to some implementations (e.g. IG Reels and some scheduling that makes it not as simple as it would ideally be.)
For the cost, there needs to be more plug-in implementations with perhaps Canva, or ChatGPT API to suggest specific content with some automated creation with related hashtags etc. Anything that can fill out a schedule with draft content that can then be reviewed and adapted. More 'paint by numbers'.
16 March 2023
Reply from Hootsuite
Hello Sam,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
I thank you for the feedback in regard to the platform and its features. I have passed on your comments to our Development Team so they can be taken into consideration and work on making the platform more user-friendly.
Please let me know if there is anything else I can assist with. I’ll be on the lookout for your response.
Kind Regards,
Daya | Customer Support Advocate
Worth the money
Our company is focusing more on social media this year. Hootsuite has been invaluable in moving toward that goal. I am able to calendar, easily move posts to different dates, and analyze what is working well in ordser to improve our audience reach.
1 March 2023
Reply from Hootsuite
Thank you so much for your kind review, Kenneth! I'm glad to hear that Hootsuite is helping you reach your goals! Stay tuned for new updates and product launches that will help you further analyze your social performance and derive actionable insights ;)
Terrible customer support and plan downgrade
Terrible customer support and downgraded plan.
I subscribed a month ago to the Hootsuite plan mostly because I need to benchmark 5 competitors of mine on Twitter.
All was well till I paid for the yearly subscription, and the option was removed for 2 competitors instead.
According to their non-existing customer support, "it is what it is, and we reserve ourselves the right to do it."
I am extremely dissatisfied, and I regret paying the full-year plan.
EDIT: as seen below, this absolute garbage of a company confirms what I said. They sold me one thing and downgraded it afterward.
8 March 2023
Reply from Hootsuite
Hello there,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
Please help me with the email address associated with your Hootsuite account to better assist.
I'm looking forward to hearing from you on this matter.
Kind Regards,
Daya | Customer Support Advocate
Stay Well Away
This company is an absolute disgrace, so stay well away. Their customer service is really poor. When it comes time to leave, they make it extremely difficult and continue to charge for a service you don’t want to use any longer. Please do yourself a favour and use another provider.
Update on this: Despite the comments of one of their staff below, it's still not been even slightly resolved to my satisfaction, so stay well clear. I couldn't recommend this company less. They're extremely unethical in so many ways.
15 March 2023
Unprompted review
Reply from Hootsuite
Hello there,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
Please let me know how I can help with your account as well as the email address associated with it. I'll be glad to go over your billing or any questions you may have.
I’ll be on the lookout for your response.
Kind Regards,
Daya | Customer Support Advocate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.