This is the 3rd time I have ordered from Hooray-Hero’s and created gifts for family members. The product received is so well made and everyone cannot believe how adorable these stories and illustratio... See more
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I requested to translate the book on a different language and the reply to the request was less than 48 hours which was great. Lily who helped me, even notice that I forgot to put my full delivery add... See more
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Horrible customer service. I made one spelling mistake and they couldn't even fix or confirm it before printing. When I message about it (Was super nice too) I was told too bad, so sad give the book w... See more
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Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordere... See more
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Company details
Written by the company
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
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4.5
Excellent
246 reviews
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Good, nice store!
I really enjoyed choosing from such an adorable selection of stories. Definitely recommend this store, and experience you get.
16 July 2024
Unprompted review
Reply from Hooray Heroes (CA)
Thank you so much for your review, we really appreciate it! 🥰
Kind regards,
Hooray Heroes Team
The ordering process was seamless with…
The ordering process was seamless with a great range of customization options. Customer service was not only prompt and friendly-they responded to my emails in no time. Shipping was remarkably fast as well.
13 February 2025
Unprompted review
Reply from Hooray Heroes (CA)
Hi Kanta,
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our ordering process, customer service, and shipping. We strive to provide our customers with a seamless and enjoyable experience, and your feedback is encouraging. ❤️
We hope your book brings you many happy reading moments! 🥰
Kind regards,
Hooray Heroes Team🐞
How many days book
Quick and easy process and lots of pre-made pages already done for you. I wish there was an option to be a bit more personalized other than the dedication page.
2 February 2025
Reply from Hooray Heroes (CA)
Thank you for your feedback, Laurie! We're glad you found the process quick and easy and that the pre-made pages were helpful. We appreciate your suggestion for more personalization options—it's something we're always looking to improve.
Kind regards,
Hooray Heroes Team
Reply from Hooray Heroes (CA)
Hi Darlene,
Thank you for your review and for purchase. ☺
We wish you a happy reading!
Best regards,
Hooray Heroes Team
Loved the book, damage to cover
Loved the book but I payed $12 for the pink cover and it came bent on one corner
20 January 2025
Reply from Hooray Heroes (CA)
Hi Sydney, thank you for your review.
We're very sorry to hear that the envelope arrived damaged! I have just reached out to you via email and offered you two different solutions. We'll be on the lookut for your response. ❤️
Thank you for your understanding and patience.
Kind regards,
Lily from Hooray Heroes
Hooray Heroes proved me wrong!
I don’t usually order online cause I’m scared that it’s a scam.. However, Hooray Heroes proved me wrong! The whole delivery process was easy and fast. The book is high quality. I’m very satisfied. Will order again. Thank you!
14 January 2025
Reply from Hooray Heroes (CA)
Thank you so much for your review! 😍 We're looking forward to creating more books for you and your loved ones in the future. ❤️
Kind regards,
Hooray Heroes Team
I loved how easy it was to navigate the…
I loved how easy it was to navigate the creating experience and how cute the animations are.
21 January 2025
Reply from Hooray Heroes (CA)
Paige, thank you so much for your review! Happy reading! ❤️
Kind regards,
Hooray Heroes Team
Awesome books! Great customer service
I’ve bought a book from hooray heroes a few years ago and loved it! Just bought two more and cannot wait for them to arrive! I made a mistake on my order and emailed them; they emailed me right back and fixed the problem! Great customer service! Will buy again. Thank you
9 January 2025
Reply from Hooray Heroes (CA)
Stacie, thank you for your review. We're happy to hear that you love our books and that our customer care agents were able to assist you! ❤️ We're looking forward to creating your new books! 😍
Kind regards,
Hooray Heroes Team
Was an easy process and very cute…
Was an easy process and very cute stories to choose from.
Can recommend to couples!
20 January 2025
Reply from Hooray Heroes (CA)
Thank you for your review! 😍 Happy reading!
Kind regards,
Hooray Heroes Team
Highly recommend
Great ordering process and custom options. Excellent and fast customer service. They responded quickly to my emails. Shipping was also very fast. Definitely recommend this company and these cute books!
20 December 2024
Unprompted review
Reply from Hooray Heroes (CA)
Hi Jenny
Thank you for your kind words 🥰. We appreciate you taking the time to share your experience with us. We're thrilled to hear that you found our ordering process excellent and that our customer service was able to help you 💕.
We wish you happy holidays! 🎄
Kind regards,
Hooray Heroes Team🐞
I ordered a month ahead of time
I ordered a month ahead of time, paid extra for delivery and don’t have the order by xmas
25 November 2024
Reply from Hooray Heroes (CA)
Hi Jerrod,
Thank you for your message. We understand your frustration with the delay in your order. We strive to provide timely deliveries, and we apologize that your order did not arrive by Christmas. Unfortunately your order was affected by the Canada Post strike that just recently ended.
We are truly sorry for this situation. Our ladybugs have already reached out to you and offer you some of the possible solutions. Please check your inbox to see, if any of the solutions suit you. 😊
Thank you for your patience and understanding.
Kind regards,
Nate from Hooray Heroes🐞
Love the book as always
Love the book as always, not my first order. This time the packaging wasn’t as protective and one of the book’s edges came damaged
16 December 2024
Reply from Hooray Heroes (CA)
Hi Chiara,
Thank you for your kind words and continued support 🥰. We are sorry to hear that you received your order damaged.
We understand that it needs to be absolutely perfect and it is also not in our company's nature to send you a product, that would not fulfill your every wish.
Please send us some photos to hello@hooray-heroes.ca and our ladybugs will happily work on a suitable solution for you. 🤗
Kind regards,
Hooray Heroes Team 🐞
So far so great!
So far, great experience. Should be delivered before Christmas, keeping my fingers crossed as I waited so late!
Will update when I get a response from the little girl that I sent the book to.
11 December 2024
Reply from Hooray Heroes (CA)
Hi Victoria,
Thank you so much for your review and your kind words! 🥰 We're looking forward to delivering the book to your loved ones! We hope the book reaches them as soon as possible and brings them countless moments of happiness each time they read it! 🤗
Kind regards,
Hooray Heroes Team
The website is a breeze to use
The website is a breeze to use. Personalizing the book is great fun!
25 November 2024
Reply from Hooray Heroes (CA)
Hi Cathy,
Thank you for taking the time to share your experience! We are looking forward to creating the book for you! 😍
Kind regards,
Hooray Heroes Team
Pretty quick response time
Pretty quick response time. I had a straightforward issue and it was fixed quickly.
14 November 2024
Reply from Hooray Heroes (CA)
Hi Rachel,
Thank you so much for your kind words! I’m thrilled to hear that we could assist you quickly and resolve your issue smoothly. Providing prompt and efficient support is always our goal, and it’s wonderful to know we met your expectations.
We hope this special book reaches you soon!
Kind regards,
Hooray Heroes Team
Reply from Hooray Heroes (CA)
Thank you so much for your review! We're looking forward to creating your book! 🥰
Kind regards,
Hooray Heroes Team
We have ordered a birthday book for our…
We have ordered a birthday book for our son’s first birthday this October 5th. We even selected and paid for the 16 day delivery. When we received it, the book was not what we ordered at all. It was a completely wrong item. It seemed to be someone else’s.
We were in shock! It is so dissapointing as we are now left with no gift for our son. We tried contacting them but no responses.
We ordered a book before from them years ago and it was excellent hence we ordered again. But this time was a total flop.
29 September 2024
Unprompted review
Reply from Hooray Heroes (CA)
Hi there, thank you for reaching out.
I'm terribly sorry that you received the wrong book! I understand this caused a major inconvenience, for which we sincerely apologize.
I have already reached back to you via email and offered you a solution. I will be on the lookout for your reply.
I would like to apologize again and thank you for your understanding and patience.
Kind regards,
Lily from Hooray Heroes
Long delay to produce
19 September 2024
Reply from Hooray Heroes (CA)
Hi Olivier, thank you for your review. We're very sorry that the production of your book is taking longer than expected.
I have just reached out to you via email and offered you a solution. I am looking forward to your response.
Thank you for your understanding and patience.
Kind regards,
Lily from Hooray Heroes
The book is perfect
The book is perfect, awesome quality good amount of page and story. I hope they will add more french version of family book.
Absolutely love it
7 September 2024
Reply from Hooray Heroes (CA)
Thank you so much for your review, Leevy! And for the suggestion as well, it's been duly noted.
We sincerely hope you'll enjoy the book for years to come.💖
Kind regards,
Hooray Heroes team
Thanks you for the product and the amazing customer support!
Thank you for the quick response I received when I emailed that three of the books I received were damaged. The new ones were perfect and that mean we can used the other ones to let the kids read and look closer to the pictures. I love you books and will recommend them to everyone I know!
29 July 2024
Reply from Hooray Heroes (CA)
Thank you so much for your review! 🥰 We're happy to hear that our customer care agents were able to assist you and that the reprinted books were delivered in perfect condition. 🤗 We hope your family will enjoy reading them for many years to come!
Kind regards,
Hooray Heroes Team
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