They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more
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The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more
Company replied
Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more
Company replied
Company details
Written by the company
Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.
Contact info
香港九龍旺角彌敦道 721-725 號華比銀行大廈14樓1402A室, 810005, Hong Kong, China
- support@hoobuy.com
- hoobuy.com
Replied to 46% of negative reviews
Typically replies within 48 hours
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Fast replies and wery friendly!
TRUE EXPERIENCE WITH HOOBUY
First of all Hoobuy have very poor customer service, they reply to you like they are AI or just they dont understand English. "Yes we will refund your money to PayPal" That's not true... they will refund the money to your orginal payment. so i ordered like 4 packs from hoobuy to Poland, my first pack was good but they were busy all the time and back in these days you could see they really tried to be best agents, my second pack was really good, like it was the best of all, delivery time 9 days buy time 1h> and it was 4kg as well+i payed very low fee for 4kg (around 30-40$) my third package umm... not the best... high shipping fee, but buying time etc was good. my last package was just 2 tees and i payed for this ahh lame shipping 40$? are u kidding me? hoo points? scam asf i paid for the shipping coupon (shipping was 120pln and the minimal was 111pln) i couldn't use it becuse i didn't have 111+ pln package like what? i wait for the 2 days for status "the data is provided electronically". last one opinion is about accuracy on package status... like??? what do you mean saying 11-10 or package sended, to where? so yeah hoobuy was for me good experience and bad experience at the end
2 review
But at least hoobuy know how to do good QC, Packing (not resheal) etc. the payment system is simple - without any hooks etc.
Reasheal is not that good but it helping...
promotions is very good and too without any hooks witch they not tell you, so without customer service , shipping price and your parcel status is best agent right now.
I don't recommend hoobuy if u want cheap shipping but if u can pay extra 10-20$ for shipping and get top QC packings etc it's simple, choose hoobuy if not choose acbuy or other good agents.
I bought several times and the quality…
I bought several times and the quality is very good
Zoey is very helpful
Zoey helped me a lot with my things and she was sweet and helpful
The best help I've ever received by…
The best help I've ever received by email, they do a very good job and write back quickly.
lemon
Lemon was the kindest agent without any…
Lemon was the kindest agent without any hesitation. They helped so much and were very respectful and seemed to be very thoughtful and kind.
Great experience with hoobuy
This is my second time using Hoobuy my orders was purchased immediately right after ordering their customer service very great.
I Would recommend Hoobuy.
mXYYWgVX

Reply from Hoobuy
10/10 customer service
10/10 customer service. I had Shirley as my personal account manager and they were very helpful. Will definitely work again with this company, great services and response time too!

Reply from Hoobuy
I like everything about hoobuy
I like everything about hoobuy, it's a little slow but the quality of products are amazing.

Reply from Hoobuy
Hoobuy saving me from a bad seller, good customer support
The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had 3 days In warehouse left. So I contacted Hoobuy and they gave me back my 50% coupon and extended the warehouse duration of the offer. Overall a frustrated experience made bare able by Hoobuy especially Shirley who helped me via discord 1-1.

Reply from Hoobuy
they improved their shipping times so…
they improved their shipping times so much and their service is so good

Reply from Hoobuy
Everything fine
The best customer service
The best customer service by Shirley so grateful of them

Reply from Hoobuy
Worst agent doesn’t buy item for a week until it’s sold out
Asked the assistant to buy my product at least 5 times until the day they purchase it’s already sold out. Worst agent ever

Reply from Hoobuy
They are very friendly and the customer…
They are very friendly and the customer service replies really fast.

Reply from Hoobuy
hoobuy is fantastic
hoobuy is fantastic, very quick and the payments are fast, but sometime put attention to the product to buy, beacause the 70% is very poor

Reply from Hoobuy
Sophie was great!
Sophie was great and more than willing to help out Thanks Sophie

Reply from Hoobuy
Very good website
Very good website, I will continue to buy from it and enjoy! Best service and great coupons! It’s the best place to buy from China 🇨🇳 !
NXbLLax8

Reply from Hoobuy
Very bad the shipping is 7 times the…
Very bad the shipping is 7 times the value of the products
Order No.: HO6599449250612223067694
Order No.: HO6599449250612130871017
Order No.: HO4896049250611990055121
Order No.: HO4895949250611762574441

Reply from Hoobuy
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