Received the bundle crumpled and with orange/brown oil on. I reported this on the day they were delivered and opened, i got a response apologising and asking if i want a fresh pack or refund and... See more
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See what reviewers are saying
I have purchased a lot of outfits from Honey Lane for my daughter. They are all gorgeous and such affordable prices. Each order has arrived promptly and beautifully packaged. My daughter always ge... See more
Honey Lane Kids Clothing are amazing, Their online services was very easy to use and understand. It only has a small variety but the quality of their baby clothes are outstanding. They also deliver so... See more
I have never been disappointed with any of the items that I have purchased from Ayme at honeylane kids. The matching hats are so cute and great quality. The clothing feels nice on and looks amazing to... See more
Company details
Written by the company
We offer a wide range of affordable children's clothing and accessories. We offer Korean children's clothing, neutral and unisex items, Matching mum & baby hats, baby headbands and bows, and much more. Honey Lane Kids was born due to a lack of options on the high street for gifts and children's clothing and accessories. We bring you the best quality items for your little ones.
Contact info
M25 Business Centre, EN9 1JH, waltham abbey, United Kingdom
- info@honeylanekids.com
- honeylanekids.com
3.8
Great
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Look great daughter will love them
14 February 2025
Everything was great, even at busy Christmas time.
Great price, quality and delivery.
14 December 2024
Always a great product and you get…
Always a great product and you get exactly what you ordered. Service is excellent
2 November 2024
My order was refunded with no…
My order was refunded with no explanation? Such a shame as first time buyer supporting a small business. Have messaged and still not had any response 😞
1 September 2024
Reply from Honey Lane Kids
Hi Samantha, due to our recent clearance sale, we have been inundated with orders and some things have been accidentally oversold so we have had to issue refunds, this should have been communicated to you on the refund notification so I apologise if this was missed. Please let me know where you messaged us as I haven't received a message from you that I can find? Please email if you can - info@honeylanekids.com
Sorry again for this experience, however I hope you can understand it was just a mistake. It is our priority to refund customers money as soon as we know we can't fulfil the order.
Thanks,
Honey Lane Kids x
Poor customer service
Unfortunately not had a good experience with this company as I order something which I need to return, emailed twice and messaged on Instagram, not receive any reply back. Poor customer service. Will not be ordering again.
11 June 2024
Unprompted review
Avoid at all costs
Avoid at all costs - awful business! Took my money and never received my items, sent emails and messages on Instagram and no reply.
26 April 2024
Reply from Honey Lane Kids
Hi! I'm so sorry for the late reply. I unfortunately was hacked and lost access to my emails and instagram. I've only just re-gained access today and have seen that there was an issue with your order. It looks like the address was incomplete on your order, it's missing a house number so that's why you didn't receive it! I can see that you opened a chargeback and received a refund, so you should have your money back now.
Again, I can only apologise for this experience, it's been a complete nightmare but I can completely understand your frustration and review!
I'll send you an email also incase you don't see this reply x
Ignorance is bliss, give this company a miss
Placed an order and paid for next day delivery (ordering 4 hours before the stated cut off time) and the item has still not been received almost a week on. Reached out to the company (via e-mail and Instagram) when this didn't arrive next day, as I needed the item I had ordered urgently, to be ignored on both platforms on multiple occasions. Would not order from this company again.
8 May 2024
Unprompted review
Reply from Honey Lane Kids
Hi, I'm so sorry. I've seen your email and have now sent you an email to explain the situation, However I lost access to my emails and instagram so have only been able to log in today and see any issues with orders etc. I'm so so sorry for this experience that you had with us. Can't apologise enough x
I have contacted to advise that part of…
I have contacted to advise that part of the order was missing and had no response.
1 April 2024
Reply from Honey Lane Kids
Hey Sarah - thanks for getting in touch. I have only just found your email as it landed in my junk mail. I'm really sorry!!! I've just responded to you now x
Very good great
31 March 2024
Paid for two products and received only one, been ignored!
Ordered and paid for two lots of the hospital bag organiser bags for myself and friend who are both pregnant. Only received one set. Emailed straight away and had no response. Wouldn’t order again or recommend
25 January 2024
Perfect
The bags are perfect for organisation and they came within a couple of days of ordering
30 December 2023
Lovely gifts!
Ayme was so helpful and got my Christmas parcel to me in really good time! Soft and cute little mummy and me hats - please re-stock them again in the various colours!
14 December 2023
Amazing experience
Amazing experience. First class personal service. High quality goods. The dual pom pom hats are so beautiful and gorgeous little socks are so lovely. Highly recommend.
25 November 2023
Great quality and speedy delivery
2 December 2023
Great quality products
Great quality products. Fair price. Good communication when a question asked, fast feedback.
Fast turnaround, delivered ahead of schedule. Very happy with purchase.
9 November 2023
Quality and value very good
I recently reviewed HoneyLane Kids and now providing an amendment as they have been very good at rectifying the issue with my order.
The website is very good and I'm very happy with my order, the quality and value is great.
Communication was difficult to establish in the beginning but once established, Ayme was very helpful and able to resolve my complaint and have my order dispatched and received as soon as possible.
The issue I had was due to auto fill when completing address details which caused a delay in my order being received. I do think that if contact cannot be made with a customer within a given time frame a refund should be automatically issued.
15 November 2023
Unprompted review
Reply from Honey Lane Kids
Hi Jade, I've been emailing back to all of your email, I think they are going to spam. I'm really sorry, I didn't know how else to get in touch with you. I've got your order here with me because there was an issue with the address and they sent it back, I'm REALLY hoping you'll see this reply and be able to find my replies to your emails so we can sort this for you!!
Ayme x
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