Hone Health Reviews 

12,027
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and doctors for their professionalism, knowledge, and compassionate approach. People appreciate that medical professionals take the time to listen to their concerns without rushing appointments and clearly explain complex information. Many felt heard for the first time, receiving personalized care and understanding for their health issues. The overall service is described as streamlined, simple, and easy to use, making the entire process smooth. Consumers highlight the convenience of the web-based platform and efficient handling of aspects like blood draws and appointment scheduling. Many reviewers report positive results from their treatment plans, feeling significantly better and having their needs met.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as knowledgeable, compassionate, and committed to... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and knowledge of the doctors... See more

Customer service

Clients share positive opinions on customer service, with many feeling heard and understood by medical... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and convenience of the... See more

Product

Customers had ambiguous experiences with the product, with some reviewers praising its personalized approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Wilson was professional, knowledgeable, and took time to explain how my treatment should benefit me. I feel like I will finally get the relief I need. Looking forward to working with her in the fu... See more

Rated 5 out of 5 stars

Since joining Hone I’ve had nothing but good experiences. My doctor is very knowledgeable and informative and actually listened to the symptoms id been having. It’s been a year now, and with some mino... See more

Rated 5 out of 5 stars

Dr Golden from Home has helped me tremendously with my menopause symptoms my insomnia, fatigue, hot flashes. She placed me on the right combo of meds and within one week most of my symptoms were comp... See more

Rated 5 out of 5 stars

Everything is always streamlined and simple. The clinicians are always kind and professional. They also always seem genuinely concerned about how the patient is feeling or any concerns they may have e... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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4.8

All reviews

(12,027)

5,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great, consistent customer service, and most importantly my needs are being met! Thank you Dr. Howe

20 July 2026
Unprompted review
Rated 5 out of 5 stars

My own insurance failed me, Hone gave me hope!

I tried Hone Health because I didn’t feel my primary doctor was taking time to understand my issues. I was tired of getting text book answers that didn’t address my concerns. My experience here met my expectations and beyond. The doctor listened to my concerns and addressed all of my issues. I felt heard and not rushed. 10 out of 10!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers! They don’t call they don’t give me the…

They don’t call they don’t give me the results by email or mail. I paid, they took my money and then they hit my account again saying I missed the call that I never got!
Don’t trust them, they are scammers!

I’ve been talking to Rebecca, in the care team. She has agreed to refund the two payments and I see that she has, although they’ve not reached my account as of yet.
I am definitely a customer. They’ve taken 150 out of my account and it was only supposed to be 50..

16 July 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Real help offered

Dr. Teresa Diaz is a rare gem. She was informative, listened to my concerns and made me hopeful about starting on this journey. I'm so excited to begin! We need more doctors like her, that take the time to listen and offer support. Highly recommend working with her.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a men’s testosterone test kit

Ordered a men’s testosterone test kit. The results came in where I had zero testosterone yes, that’s correct zero testosterone which is very unlikely. It’s coming in around 200 elsewhere, but for whatever reason (Home) decided to give me a zero. When I asked for another test, or a refund, they refused my request. Definitely do not recommend. I should’ve just ignited $250 on fire in my backyard to get the same result.

1 April 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Easy process

Easy process, consultation was great, they even suggested some OTC supplements to further improve health based on my labs. Great experience!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Santorufo

Dr. Santorufo is great explains everything and is clear about all my information from labs and on treatment plan.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Dr Wilson was very friendly and informative. She was able to answer all my questions and set up a plan to help me with my issues.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. Absolutely horrible. Signed up, did the labs and had a consult with my doctor. Low testosterone...ya so we agreed on a topical testosterone. All good. I wait and nothing.. About a week later I get my follow up prescription. NICE.....No. Recommendation is a diet plan and bergamot with a subscription to Hone totalling 225.00 more dollars?
Im confused? Totally let down. Why are all these company's a scam?

17 July 2026
Unprompted review
Rated 5 out of 5 stars

My Doctor with Hone

My Doctor with Hone has been patient and informative. He actually listens. Shares his personal experiences which only adds to my confidence in his knowledge and advice

17 July 2026
Unprompted review

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