Homze Reviews 

Roofing isn't the base of the business but, they abuse A.I. to harass phone inquiries, invited by cheap advertising. Advertised as Roofers?
Beware!

I found HomeZu online, and it claimed to provide an MLS listing service for a $399. fee. I read through it several times and did not find anything that mentioned additional fees or commissions. Less than an hour after I paid for the service, I received a call from a realtor who immediately informed me that there was a fee of $2300 that would be due at closing. I told him that there was no mention of that on the webpage and that I felt it was a Bait-and-Switch. He must have been a fragile person and hung up on me. I found out afterward that he was not an actual HomeZu employee but was in fact, a secondary firm that they used to do business with. I sent a message to the HomeZu online customer portal and got a call from an individual from their Atlanta office. This person was combative and negative in every way. He then told me that since the first agent had declined to accept my listing, and that the next realtor wanted a fee of .5% of the selling price at closing. He also said that he had no other realtors that would take my listing for the flat $2300. I reluctantly agreed and got an email from the second non-HomeZu agent. He provided forms that described realtor contact information. I informed him that my intention was to list and show my property and did not require a call service. He then responded by telling me that he could not accept my listing. I then sent a message to HomeZu requesting the reimbursement of my $399. fee. I was told that only $349. of it would be refunded. I am still waiting for that refund money to post. HomeZu isn't at all what they claim to be. They are a clearing house that uses second-party companies to do business. Not at all what I had hoped for. Beware of these people.

This company is very un professional they gave us a time of 4:00 and showed up 1 1/2 hour late no call then some woman came to the house almost 6:00 and said a worker was on the roof.He never knocked on the door or anything it made me very nervous. we evenly canceled. so many red flags!

This wasn't the review that I was hoping to write, although I think that our experience with Homze was valuable not only for ourselves, but also for other homeowners considering this company. I am hopeful that my feedback is also helpful to Homze and contributes meaningfully towards their future practices.

We hired Homze for flooring installation in multiple rooms of our new home, including a half bathroom. We understood that the job would be subcontracted out, although up until this point we had never had any issues with businesses which do this. Furthermore, we trusted our agreement with them which mirrored their website claims: "Our network of local craftsman are all licensed, vetted, and insured."

Pros:



The person who completed the work was efficient and had the job completed in two days.


When I brought my concerns to Homze following the work completion, they acknowledged the licensing issue and worked with me on fair compensation. Their communication was prompt and courteous, and they offered to arrange to fix any issues straight away. While I appreciated the professionalism from the representative I was connected with, I was also reluctant to have Homze perform further work on my home given the quality of work up to that point.


Homze did compensate me for the remediation of the specific issues I identified, and I feel that this compensation was fair.



Cons:


Homze used unlicensed workers for plumbing work, which when remediated by a licensed plumber was found to be poorly done and would have likely resulted in significant damage to our home.


Although we were warned that damage from removing and reinstalling our baseboards was to be expected, the damage was more extensive than what had been disclosed and included multiple fully cracked baseboards, as well as a baseboard being so haphazardly reinstalled that it twisted and had to be replaced entirely.


New quarter rounds were installed around the fireplace and doors, although one installed on the fireplace had several gouges and was cut so that one side extended over the fireplace woodwork while the other side didn’t. This also will need to be replaced.

Property damage and construction debris left behind (nails left on the driveway, gouges in the walls, cracked fireplace tiles, installation of damaged planks and pooling of plank designs despite two full boxes of planks remaining following the work. 


When I initially requested fair compensation for these issues the response from Homze included "...as part of this resolution, we would request mutual professionalism and respect, including refraining from any negative or disparaging remarks on social media or other public platforms.” I declined this offer and encouraged Homze to refer to The Consumer Review Fairness Act, which contains language that specifically affirms a customers right to leave a fair review.


Again, I've worked with subcontractors on other projects without experiencing these kinds of problems and was pretty surprised by the extent of the issues we discovered. The lack of appropriate oversight from Homze seems to be the major issue - vetting subcontractors carefully and ensuring that the work meets professional standards feels like a basic expectation, especially for licensed trades like plumbing.

I appreciate that home improvement projects can be complex, but proper licensing for plumbing work is a basic requirement that affects safety and code compliance. I would recommend that anyone using Homze’s services to verify the licensing of subcontractors, document everything carefully and consider having an independent licensed professional assess the work afterwards.

I had heard of Homze but was delighted to see they came recommended by HomeTap. Victor Ruddell and Camille Lacaden showed up from Homze and they made my selecting & buying experience so easy. After touring my 1,100 sq.ft. condominium, Victor took precise measurements using his laptop. I kinda already knew what I wanted but we still talked about brands, new vs. recyclable materials, thickness, transitions from one room to the next and of course c-o-s-t. Neither Victor nor Camille put pressure on me when it came to choosing my new flooring or if I wanted to continue the process based on the estimate. What I was quoted (prep, demo, material, labor and baseboard installation) was lower than expected. Because of their expertise & ‘no pressure’ presentation, I was willing to put a deposit down that night. I can’t wait to see my new floors!

Super painless. Homze staff handled all scheduling and estimates, and were responsive via text. Crews showed up quickly and worked hard, project was done in two weeks from when I pulled the trigger. Way easier than finding and scheduling individual contractors.

I had a great experience working with this company! Gezan was wonderful and showed us what the product would look like in our home, and Alex and his team made it all look beautiful! I am very pleased with the work! The project started this Monday and was supposed to be completed today (Friday) however, they finalized the project 2 days in advance. (2 days for the project and a finishing touch on the 3rd day) So thrilled! Thank you, everyone!

They did my floor in November 2024 and within a year I'd had them out twice to fix edges raising and flexing or chipping. Now we're at about 2 years out and the floor is just slowly deteriorating and just keeps breaking down. The product isnt great. my $10k cost flooring is already chipped everywhere. Wouldn't go with them again. I can only imagine what it'll be like in a few more years. Not very good Luxury Vinyl at all. Would never go with grey again either. I have had a house cleaner quit because the product is rough and hard to clean. It's nearly white so even the slightest bit of dirt or mud from dog feet makes it look disgusting. I have to mop it 5-10 a day.

Homze did an estimate of a house I just purchased and I will say that their approach was bad. That approach being trying to sell the idea of their company and their products. The price for the quote was also ludicrous. Flooring*

Came and did a walkthrough for a quote to paint our house. Had to keep the guy on topic which is fine but the 1 hour window wasnt enough and i had to push to keep it on point as I needed to get back to work. I can live with that. What I don't like is I never got the promised quote or any reply even after I messaged asking about it. For a company so proud of the 5 star reviews they didnt even let me know what it would cost to hire them nor did I ever hear from them again. So I will find someone else to paint our house. What a waste of my time.

Had Alex and Gus come out to our place. Both were extremely nice, knowledgeable, and answered all questions with great attention.
Afterwards, provided a very transparent estimate, broken down item by item, room by room.
Meeting Homze was a great experience.
Give these guys a call for a hassle free experience.

The flooring install professional was great. The painters were nice, but did an awful job. After they came back to remove the paint they left on my doors, bed frame, and walls, (the job was painting baseboards and door molding after some miscommunication that included a request for pre painted items), I am still finding paint that I missed having them clean up. There is the white paint they dumped on my ground in the backyard, the paint that is on the exterior of my house, and more white paint on my interior wall that I didn't see right away. The painters were sloppy-they left tape hanging from my ceiling as well as open containers of paint around the yard. Little attention to detail!

The assigned Project Manager was rude and dismissive. I later worked with Serge who was professional and tried to right the mistakes. I noticed additional paint in and outside my house after I paid in full, otherwise he would have had the painters address those problems, too.

Overall, the work quality and customer experience is based on which employees you work with and the luck of the draw on which subcontractors bid for the job. This company is more like TaskRabbit only they are the middle man, so it's hard to know what quality you will get.

We just had our new floors installed by Homze. We had 5 different people come out from Angies list to give us bids after our original person flaked out at the last minute. Serge was great to work with, he followed up, he gave us good options, and made sure we were clear on everything that would be done, and also a great price.
We already had the new flooring, but if we had of known about Homze before we started this job we would have gotten that there too to make it all easier. We had Vlad (Vladislav Prodan) do the work, and boy he was amazing! You could really tell he had a lot pride in his work because, not only did he do a fantastic job, but he was so clean, and well organized thru out the whole job. Everything he did, he made sure it was neat and clean as soon as he was done making all the cuts and moving everything around all by himself. He had everything laid out perfectly for each room as he got ready to lay them down like he was finishing an incredible puzzle, with great timing and perfection.
We had some pretty big things that needed to be moved, and some tough cuts that needed to be done, and I'm thinking how the heck is he gonna do this all by himself? He's just a young kid, how much experience can he have? But I tell you what, if you get lucky and have Vlad as an installer you will Love his work! My wife is not easy to please, and she was ecstatic when she came home to see her new floors, as he did an amazing job, and as picky as she is, he made sure that it all looked great! Even the tough spots, and the tricky special cuts that needed to be done, he made it look like a wonderful piece of art. It was like he had been doing this for the last 25 years. Anyway, our overall experience was Great! In the future when we need anything else done, there's no reason to even look anywhere else, we'll go straight to Homze. Thanks guys, you did an awesome job.

This is the second time I used HOMZE in the last year. Everything was perfect, quickly installed, and super easy. Thank you guys!!!