Homey Reviews 

I recently started with Homey Pro coming from another platform. First look an feel is great. Straight forward structure. Flows are very intuitive (as seen from my starter level). Moreover a fantastic support. So far one try, but very personal and rapid reply with detailed explanation. Solved my issue instantly. Thanks Megan. Looking forward to my further journey with Homey.

Hello, first of all I bought a Homey bridge to try everything Homey can do. Some time after trying it, I also bought Homey Pro. I am pleasantly surprised with the functionality of Homey. If you want to build your own smart home, I recommend Homey Pro.

I was surprised by the quick response from support. Got good advice on connecting and setting up wifi. If you experience unstable or no connection to the router, try Wifi/b (lowers the speed to 10Mb/s) on 2.5Ghz network.
I have a Homey Bridge

I bought a Homey Pro a week ago and the included usb-c cable turned out to be defective. I wrote to the support mail-address and I had a response the same day and they replaced the faulty usb-c cable without issue. So all in all great and fast service.

First class customers service. 5 stars plus !!!

The quick response to support questions and answers are written in a human manner and you can tell that there is due care for customers who use Athom hardware/software.

I suddenly got the error "something went wrong" and requested Homey for help 4 weeks ago. Still no answer just an automail with info on expect 2-3 weeks waiting time.
Update: 09.11. got help today. There was a software error that took Peter from Homey a few minutes to fix.

I Ordered a Homey pro and Bridge for a client installation project. It's my first time working with Homey, so there has been a number of questions that I have sent to Athom customer support regarding general topics and also some urgent technical questions.
I have to say the responses from Peter in particular at Athom has been excellent and very prompt. Always answering all technical aspects of my enquiry plus giving helpful recommendations. At most, in the last month, I have waited about 36 hours for a response, sometimes the response is almost immediate, especially if it was a more urgent technical question and during business hours.
I´m in a completely different tome zone to Europe in South America, so some delays are inevitable considering this. But, I think the response time is very good and extremely helpful and professional.
Yes the automatic ticket response time says 2 weeks and maybe that was the case on rollout earlier in the year. But that is not the reality now, and I would have no hesitation in recommending Athom for ongoing customer support.

Despite the workload of the support department (Homey pro 2023 issues), the response was quick, and within days a replacement Homey was sent under warranty.
Restoring the backup took some time but in the end, all was working again. Even all my devices (mix of Zigbee, Z-Wave and Bluetooth), did reconnect with new Homey.

My adapter did not function anymore. On the phone I was asked to do a quick test to determine wether the adapter was broken or if there was another issue.
Conclusion: The adapter did not function anymore.
Athom directly sent me a new adapter at no costs. Pefect service. Chapeau!!!

There was a hardware issue with Homey. Their support staff really did all they could to help me out. And it worked out just fine. I wish all support was like this! Thanks again :-)

Hi to all, i’ve got the Homey Pro 2023. I had some small issues, overall it works fine here. All there promises came true. Thxxx for that👌👌🌹

Very much would recommend Homey to experienced or novices like myself.
I really love the Homey Pro & it is working great for me. My only one gripe is that I can't connect or control
my smart life app & devices to homey pro.
Over all it has taken a lot of stress out of home automation & made everything fun stress free & economically a good investment. I'm still learning about it as it offers so much versatility but yet it's so much more easy to use than any others competitor devices out there.

Oh by the way I think the support team are doing a great job.
Thank you Homey 👍

For premium hardware that costs significantly more than alternatives I’m shocked by the ridiculously support provided. No phone support. Not even chat. Just email and literally weeks to get single response email replied that don’t even answer the questions posed. This is an excerpt from their auto-response that I got after waiting 2 weeks for a 1st really to a technical question… “currently experiencing a sharp increase in ticketload. This is why our expected reply time is 2-3 weeks. “. No bear in mind a resolution takes a number of email back and fifths you’re talking about MONTHS for getting a resolution to the technical issue. Just unacceptable. Very very disappointed!!! I have a Homey Pro ( new version, homey bridge and cloud homey account- but for how long who knows!!! ) 🤯😠

!!UPDATE!!
Since the response from homey on here below I still have not had a response to my last email answering their technical question. This is now 4 weeks since my initial support request. So yes- it looks like this IS going to take months to resolve. 😡

I had one issue and one question.

The issue was about killing my HP2019 by rebooting it and not finishing the setup process as requested. Somehow I got set back to an old firmware version (maybe had it all the time) and it rendered my HP useless as I could not enter the setup process anymore.
After contacting the helpdesk and trying some initial suggestions, I was asked to send it back to Athom. They fixed the issue without costs and also did a review of all the internal hardware, to make sure everything is as it should be. When I got it back (within a few days!) it worked fine again.

Because I also ordered a HP2023, I now have two Homeys running with the name "Homey Pro". This is confusing when asked on which Homey an app should be installed. After asking how to rename them, I got a prompt and good answer (in one day).

Conclusion: contrary to other reviews (and contrary to the automated mailresponse, which said I could face a waiting time up to two or three weeks), my experience with the helpdesk was quite positive. The longest waiting time (with the first issue) was three working days, while all the other interactions were answered in two or one working days.
Also: the results are positive; everything is running smoothly now.

Homey & Athom support is great, what else? :-)
I placed from memory 3 support calls leading to a successful resolution.

As a newbie to HOMEY I was happy to receive excellent service to my support question.

Very smooth collaboration with customer service. Received several suggestions to resolve my issue with the HP2023. I've had an HP2019 since the beginning of 2016 and have been extremely satisfied with it. That's why I also purchased the new HP2023 and performed a migration from the HP2019 to the HP2023. Everything went smoothly on the PC, but the Android App kept freezing. It turned out to be the VERISURE app causing the issue. After disabling this app, everything worked perfectly on Android as well. All of this took about two weeks because initially, there was suspicion that something was wrong with the Homey. I received a new one, but it also didn't work on Android. In the end, it was the VERISURE app that was causing the Android system to freeze. A solution for this still needs to be found.

I had a “non critical question” but i still got it answered in an acceptable timeframe. The answer was accurate and very polite, it felt good and “homey” ;). Thanks! It’s just a matter of time before I go Pro. Hoping for a Christmas present. Cheers!

Had some troubles with the homey pro 23 disconnecting over night. Support replied quickly with a fix to my problem. Great service 👍