Homey Reviews 

After connection the dongle didn't working. But after a very helpfull mail contact ths problem was soon solved

I am fully satisfied with your (Homey) support, quick response, and ability to find a solution to my problem.
I am also very satisfied with the homey pro 2023 and support to all my app’s

The customer support is very helpful and efficient.

Super good product that makes flows in so many ways. Put on your dishwasher, washer or many other products when the electricity is the cheapest or when you produce much sun in your sun panels. Put on and off lights and speakers with sensors in so many ways. Possibilities are endless. But not all are simple and sometimes it can be difficult to get the flows correct, not really easy to find information and also some bugs. Luckily the support are very good.

Easy to use and optional advanced use
Very easy to set up for n00bs. Run it like that or go advanced (fun and easy trial-n-error). Or go pro and code it. Love the possibility to scale if and when I have the need (and time).
Had some issues due to my mesh network. If user-to-user support is not sufficient Athom / Homey offers swift support.
I have yet to try/see the results of the recommended procedures but I am confident that they will do the trick.

Reaction (mean first answer) come a bit later then expected, but when its come it was great!

I cannot recommend this application. In the last two weeks, I’ve had countless issues. Every suggestion the support team gave me seemingly made the problem worse, and ultimately lead me unable to log into my own profile. Not great when it’s full of your personal data.

The one positive in the situation was the support team at least tried to help and appeared to mean well. They were responsive and timely. Unfortunately, the technology didn’t help them.

Not good for my use case but awesome and superfast support and very nice Service

A stable internet connection is essential to get the most out of this device, yet its Wi-Fi performance is actually worse than its predecessor. It seems the new generation of Homey struggles with modern Wi-Fi setups.

Despite placing my Homey Pro close to the router, disabling advanced Wi-Fi settings, prioritizing it on my network, assigning a fixed IP, and trying every possible optimization, the connection still drops multiple times a day. As a result, I sometimes can’t even open my garage door when I need to!

I reached out to the support department, hoping for a solution, but this only added to my frustration. Their suggestions were either obvious things I had already tried or overly complex workarounds, with no real acknowledgment of the issue. Despite many other users reporting the same problem, they seem unwilling to recognize it as a real concern.

For a premium smart home hub, this level of unreliability is unacceptable. I hope Homey addresses these issues with a firmware update soon.

Update: I created a separate IoT network for Homey to enhance stability. While this provides a more reliable experience, a major downside is the loss of functionality. Since the IoT network cannot access the standard WiFi network, devices like receivers, HEOS, and SONOS are unable to communicate properly.

Well worth the investment, that looks a lot (!) less once you start working with Homey. It replaced other hubs into one multiplatform system connected almost all products out there, whatever the protocol it uses. And lots of flexibility and functionality programming the whole to suit your needs and desires.
Only Tuya should become smart enough to also open up their doors to this platform and offer a smooth integration as all others did before them.

For me a very good solution for my Smart Home. Have the Homey Pro Early 2023 now for about 9 months and everything works fine and a very, very good support from Athom and the community. I hope this will remain till ends of time😃😃

Awesome products and good support as well as a great community helping each other achieving smarter home automations.

Never received my order placed on 11/25/24 for Christmas present (writing this 12/31/24). Have sent several email messages (the only option available), and have received the same automated message each time saying someone will be in contact in 1-3 business days. Nope, no contact. Worried I’ve lost my money on a scam company.

No product received, no support...

I have rarely come across something worse in new customer experience as this company.

Not only after many days the Homey was shipped the tracking number provided does not exist, but you also can not contact them.

Their Auto reply is that you have a waiting time for replies of 3 WEEKS!!!, excuse me what?

Also no replies on social media of course...regardless how good that device might be, with a support like that, I would not want it anymore for free.

I think the only choice I have now is to claim money back from my card provider, as this is more than ridiculous and more of a scam than anything else.

First my Homey Pro 2023 does not work with my Matter over wifi devices and second the support does not even respond anymore. Like this the pricy device is simply useless and a waste of money. :-(

I have been using Homey Early 2019 for a number of years, got addicted, have many devices and flows filling up memory and storage. with the offer where every 10th homey would be refunded, I thought now is the time to switch. Not thinking I would be one of the lucky ones, until I received an email this week that I was one of the 10th and my purchase amount will be refunded. Always have been happy with Homey, but this made my day, it probably means more devices. Thanks Athom and up to the next 10 year.

Homey fan for years, used to run Domotics but hated the 'maintenance' for it to work. Love the possibility to get into the mud and customize stuff every now and then but know that I don't need it to just work.

Upgraded to the new pro, with an Apple-like smooth flow. Absolutely love it.

User from from the early Homey model and now upgraded to the new 2023 model. The services and dedication of the Homey team is appreciated, the new Homey is working smooth and flawless. The transition from the old to the new model went easy and the new model is way faster. Keep up the good job and thanks for making our lives more easy with this home automation system that works like a charm.

I write to assistance within 14 day to ask for refund. Simply it is not good for what I need. No answer for one week, and when answer wtite me to contact them trhow web site. But in web site says to contact them via email. I answer to their mail, but no answer.

Dennis did an amazing job trying to figure out why the Homey Pro was not connecting. After trying everything in their arsenal and nothing worked he decided to replace the unit and sent me a new one. Can’t wait to get the new one and see it working with my smart devices at home from one interface. 👍👍