Claims personnel handled submitting the claim did a good job. Claim has not yet been paid. I submitted the original invoice without including my street address. A second copy of invoice was submitted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have never used a home warranty. Purchased it last year when I bought a new home & realtor suggested purchasing one. I didn't use it last year and debated about renewing it again. Well, I renewed it... See more
Company replied
Staff was always very friendly and helpful. When I had questions as to how the process worked they were able to give me detailed instructions to make sure everything went smoothly. The only issue I ha... See more
Company replied
I have had other warranties before and they have been more of a headache than anything. However we have had several unfortunate appliance breakages and Home Warranty have been great. I love that a re... See more
Company replied
Company details
- Repair Service
- Air Conditioning Repair Service
- Boiler and Heating Service
- Home Insurance Agency
- Insurance Company
Written by the company
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Contact info
303 S Second Avenue, 51246, Rock Rapids, United States
- 8779774949
- info@homewarrantyinc.com
- homewarrantyinc.com
4.1
Great
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Home Warranty Inc.
Thanks for the review!
We had a problem with the repair…
We had a problem with the repair company that had come to fix our dryer. Both Shane and Ron stepped up and resolved the problem to our satisfaction. Home warranty is a first class company that puts customers first.
9 June 2026
Reply from Home Warranty Inc.
Glad to hear this! Shane and Ron are amazing. Thanks for the review!
Repair was approved but after two weeks…
Repair was approved but after two weeks parts were not available and no availability was projected. I wanted to move to a replacement settlement but you refused. NOT HAPPY
3 June 2026
Reply from Home Warranty Inc.
We regret you were less than satisfied - we ended up paying the repair estimate out to you as that was the approved amount.
Love Home Warranty
Renewal simple. Claim processing - couldn't be easier. Most technicians wince when you tell them you're using a home warranty. Then they're pleasantly surprised when they find our that they only have to talk to Home Warranty rep to explain the problem and the repair. AND you don't have to use an "Approved Technician".
1 June 2026
Reply from Home Warranty Inc.
We aim for quick, easy, and personal service! Thanks for the review.
Reply from Home Warranty Inc.
Thanks for the shout out to Carlos! Much appreciated.
Great experience
I never do warranties but I am glad we did. Easy procedure, quick, very helpful and friendly. What more could you ask for?
5 June 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Reimbursement and time for Claim
Had top of line LG Refrigerator ($5,000+). Had a problem and repairman come out 3 times starting May 11, 2026 till 5 June 2026. After doing without a refrigerator for over a month, he said it was not repairable. Settlement was less then $1000 and was not a French Door but lady deemed it was a like refrigerator. I was also charged for service call when I called and then paid the serviceman a service charge. I had to call and still have not received reimbursement for the service call. I would not recommend Home Warranty, Inc. to anyone. For those individuals that are not familiar with computers, they are in trouble. Everything is done over the computer. Not a good Home Warranty.
5 June 2026
Unprompted review
Reply from Home Warranty Inc.
We cannot find you in our customer database? Please verify that you are reviewing the correct company as our name is similar to other home warranty companies. We do not charge a service call fee at the time you place a claim.
My fridge was inspected and found non…
My fridge was inspected and found non fixable and replaced with a new one the same day. No time was wasted and it ended well.
4 June 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
its was done very professionely
27 May 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Excellent service from beginning to…
Excellent service from beginning to end. Very friendly staff. Explained my policy in detail. Worked well with service provider and had my reimbursement check within days! Thank you!!
28 May 2026
Reply from Home Warranty Inc.
Our pleasure! Honored to serve.
It was great
It was great. The claim was processed quickly and approved quickly. The technician completed the repair in a timely manner.
4 June 2026
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
Reply from Home Warranty Inc.
Love to hear this! Thanks for sharing.
The plumber you sent had to have the…
The plumber you sent had to have the payment from us instead of you. They charged me the $800 that you covered, but they wanted it from me instead of from you.
2 June 2026
Reply from Home Warranty Inc.
We paid the plumber directly for the max limit for your item as listed in the contract. Any amount over and above that is client responsibility including the deductible.
Reply from Home Warranty Inc.
Thanks for the feedback. Part of the work completed was routine maintenance and cleaning which is not covered. We did cover up to the max per pound for the 2 lbs of refrigerant added.
Even though the Home Warranty company…
Even though the Home Warranty company provided a plumbing company they made it easy for me to choose a different plumber of my choice and submit the receipt for reimbursement per my agreement. Called their customer service line and the employees were kind and knowledgeable. Received my reimbursements quickly with no problems.
26 May 2026
Reply from Home Warranty Inc.
Thanks for sharing! Much appreciated!
Reply from Home Warranty Inc.
Glad to hear! Thanks for the review.
Denise is ALWAYS so fabulous to work…
Denise is ALWAYS so fabulous to work with. I have worked with her for several years and she will continue to get my business. What a great asset for your company!
1 June 2026
Reply from Home Warranty Inc.
Denise is amazing! She works incredibly hard for her clients and agents. Thanks so much for giving her a shout out!
Denise got on the phone and got things…
Denise got on the phone and got things done! Great response time in getting this paid and fixed!
28 May 2026
Reply from Home Warranty Inc.
Denise is amazing and goes above and beyond for her agents and clients! Thanks for recognizing her!
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