Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra p... See more
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Review summary
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This was our first contact with Hometree since we signed up with them about 9 months ago. They are a breath of fresh air compared to our previous provider with repairs carried out very efficiently via... See more
Really excellent service from Hometree. No quibbles when I had to use them for a plumbing issue and an excellent price in these days of rip offs. Special mention to Erin who is very professional and h... See more
What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts vi... See more
Company replied
Company details
About Hometree - Boiler, Heating & Home Cover
Written by the company
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Written by the company
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Contact info
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, United Kingdom
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4.7
Excellent
18K reviews
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A friendly efficient engineer who…
A friendly efficient engineer who arrived when he said he would and also have additional support and advice regarding a problem with the Hive App.
31 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear our engineer provided efficient service and helpful advice regarding your Hive App. We appreciate your positive feedback!
Team Hometree
Excellent service
Good communication from engineer throughout the process.Arrived on time to service the boiler.Gave me some advice on how to efficiently and cost effectively run my boiler
3 August 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear our engineer provided excellent communication and helpful advice during the boiler service. We appreciate your positive feedback!
Team Hometree
Always kept up to date on appointments
Always kept up to date on appointments, trusted, friendly and easy to talk with. Lots of communication ahead of time. Great service
29 July 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear you appreciate our communication and friendly service. Thank you for your kind words!
Team Hometree
Polite engineer job carried out quickly…
Polite engineer job carried out quickly with no fuss left clean and tidy couldn’t ask for more.
31 July 2026
Hometree’s Service is Excellent
Hometree provides me with an excellent service .
The booking system is simple and appointments are easy to arrange
It’s cost effective
The engineers are polite and carryout a thorough and tidy job
Customer service team respond promptly and very helpful
18 June 2026
I highly recommend…
The boiler service appointment is arranged for me with an early reminder and flexibility to change it if necessary which means that I don't have to remember when the service is due . I had a prior appointment this time but the engineer managed to reschedule for the next day which was really helpful. The engineer that has carried out the service each year since I've been with Hometree is Daren Craske and is efficient, able to answer any questions that I have and generally a pleasure to have in my home. By coincidence he was also the Hometree engineer that serviced my daughter's boiler when they asked me to house sit and it was reassuring for me that it was someone that I knew. I recommend both Hometree and Daren Craske. Thank you.
29 July 2026
Peace of mind
2 August 2026
Unprompted review
No problems with arranging boiler…
No problems with arranging boiler service and company has been very efficient since signing up for their service. My previous providers customer service started to go downhill and Hometree's fees are also cheaper.
28 July 2026
The engineer turned up in good time and…
The engineer turned up in good time and had no problems with the servicing of my gas boiler.
29 July 2026
repair of boiler
Friendly and efficient service engineer; arrived promptly as previously advised; showed me what was wrong with the boiler and work completed in 15 mins.
30 July 2026
The advisor was really helpful and…
The advisor was really helpful and price was good
30 July 2026
Unprompted review
Professional, efficient and friendly
I was notified of the visit in advance but it was an all day appointment which was a little frustrating as it’s an entire day out of the diary. However, I was called half an hour before to tell me the engineer would be with me at that time. He turned up at the exact time, was very pleasant, efficient, professional and friendly.
I’d definitely recommend them.
27 July 2026
Unprompted review
Absolute charlatans
I've been paying their premium for the boiler/plumbing/electrics service cover for over 6 years.
Annual service was really good.
But then when my boiler broke they advised it's "Beyond economical repair" and as it's more than 7 years old they won't cover anything.
Yes, the "more than 7 years" is in the T&Cs, however a local heating engineer company has advised that the boiler IS INDEED REPAIRABLE & I am now having to pay out of pocket for this.
Over the years I've more than paid the cost of a new boiler; using the tactic of "beyond repair" is an easy way for them to save some money & cheat customers.
22 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
Good Morning Colleen,
Thank you for taking the time to leave feedback regarding your recent claim, we are sorry it did not have a more positive outcome. When making the difficult decision to deem a boiler beyond economic repair, it is not always because the faults are irreparable, sometimes due to the cost of the repair it is not economically viable to continue when taking into account factors such as the age and overall condition of the boiler. We are sorry this is not the outcome you had hoped for.
A member of our team will get in touch to discuss further and assist with any questions you may have.
Best Wishes
Team Hometree
Initial visit prompt but took several…
Initial visit prompt but took several days to get the engineer to return to do the work. Answer service at weekend unable to access the records
Now been contacted by Hometree indicating that inquiry underway and crediting my account.
7 July 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
Hi Brynley
Thank you for leaving feedback following your claim, we are sorry that there was a delay with completing your repair, and that you found communication difficult at the weekend. A member of our team will get in touch to discuss further and assist.
Best Wishes
Team Hometree
All good, no problem, a quick and reliable service at a competative price.
All good, no problems
31 July 2026
Unprompted review
Spoke with Stephen today to sign up a…
Spoke with Stephen today to sign up a new boiler and central heating policy he was very helpful and polite and made the process easy!
31 July 2026
Unprompted review
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