Homesquare Reviews 

I would hardly call the 100 piece order an “easy-to-assemble” dresser. Especially when the instruction manual isn’t included. What’s more, I’m pretty sure there are parts missing. I’d know for sure if I had the previously mentioned manual. I’ve reached out to customer service and have yet to hear anything back. However, the delivery was timely and what I did receive seemed to be in quality condition considering the price I paid.

Had an encounter with Homesquare (aka Cymax) as a third-party seller through Walmart. Put in an order for an item and noticed that it was listed as out of stock a few days later. A week after putting in the order, they canceled it. They sent an email claiming that previously unbeknownst to them, the item was on backorder with their manufacturer until March 31st, and that since Walmart required fulfillment by a certain date, they therefore had to cancel. Checking the website revealed at the time of receiving that email that the item was now back "in stock." I contacted them regarding this and inquired whether that was factually correct, and asked if I ordered again would they honor the previous price I had paid for my original purchase. They said that yes, the item was now in stock again, and that the price would be honored. Put in another order and let them know the order number so that they could honor the price. They told me that they had forwarded the info and that the price would be honored upon shipment of the item. (Note: I used a payment method which meant that the amount for the item was not charged until it shipped.) Another week after that, the second order was canceled and I received the exact same email as before stating that once again, unbeknownst to them, the item was on backorder by the manufacturer until March 31st. I don't believe that they ever had any intention of actually selling me the item, and I was only able to avoid a "pending refund" (that would undoubtedly never go through) because of the payment method used. The price on the site has fluctuated wildly every time the item is "restocked." DO NOT order from Homesquare or Cymax, especially through their site as you will most likely never see your money again!

Order bar stools which had missing parts. Tried to complete a return for a refund and return label was incomplete. Tried on many occasions to contact them via email as their website state, but no one ever responds. Left a message voicemail to one of the agents and no call back. Worst company I ever dealt with. Total lack of customer service. Will never order from them again and hope all other individuals will do the same to avoid total lack of professionalism by this company!

Sent incorrect color of chair. I did not want refund just wanted the correct color ordered. After weeks of communicating they inform me they never had the color I ordered in stock (so apparently just decided to send the color they did have). They refunded me, I then asked for instructions on returning the item. This took a week, finally I get an email saying to donate the item at a salvation army in their name and send proof to them...I'm all for paying respect and donating but think it is wrong I have to take time to do them a favor for their incompetent mess up. Shame on Walmart for partnering with a company who does not value decent business. Never ever order online from this company

Ordered a light which was promised the week before Christmas. It's now Jan 4 and nothing. I received an email with an order number and tracking but it errors out all the time. The company is almost impossible to contact by phone. I finally got through by saying I wanted to order something since the option to help me with a pending order only led to email which they ignored. They put me on hold to transfer me to customer service which is a farce since they don't seem to have ANY customer service. I finally hung up after being on hold forever. LOOK ELSEWHERE. DON'T ORDER FROM THEM.

Absolutely horrible!!! Can't talk to anyone. Cancelled my order 2 days before Christmas with no explanation or warning. STAY AWAY!!!

DO NOT ORDER FROM THEM!!!!
I ordered a headboard. I was emailed it would be sent the next day. No tracking, cannot talk to an agent, both emails are bad.

Do not buy from Homesquare! I ordered a table set via Walmart. My account was vanished, order postponed and never completed. Over 4 weeks I am dealing with the seller, but they just keep sending me an automated response. Delivery company is not aware of anything. This is a fraud.

I ordered a filing cabinet through Walmart not realizing it was through a 3rd party vendor “homesquare” I tried to cancel the order before it came , I couldn’t . I lost a friend during this time and waited after 30 days and tried to return to Walmart who wouldn’t accept it and there I was told it was through a 3rd party vendor . I contacted them they would not take this item back bc it was passed the 30 day period I was not aware of because o thought I was a Walmart product . They do not care and have awful customer service . I will never recommended any products from this awful company.

I ordered thru Walmart. Homesquare was late on shipment, promised 10% off. Order canceled. Furniture shipped by mistake. Offered 20% off if I accepted. I accepted and never got discount. Complained to Walmart and was promised full refund. They told Amex they were never contacted. Never ever order from Homesquare. They lie.

I ordered my couch through Walmart/homesquare and it said I would receive my couch about two weeks after my order, It has taken a month to get it and if you try to contact them they will not answer the phone and all the emails you send are just automated. DONT BUY from them. Also Walmart is a joke and won’t honor the site and this is why Amazon is smoking them in everything.

DO NOT BUY FURNITURE FROM THIS COMPANY. It is a scam. Their products are horribly made and if you try and return it they will not refund you the full amount. I repeat STAY FAR away from this company.

Do not, repeat DO NOT! order from this company. I placed order for items website said were available and instock. Paid almost 500.00 only to find out AFTER item had been discontinued. There is NO ONE to talk to at customer svc no to find out when my pmt will be credited back to me, you are told when you call you must email and wait possible up to 2 days for hopefully???? a reply. I cancelled my order at their website when I see my order stating items discontinued. WHY???? DOES WEBSITE SAY THEY ARE IN STOCK AND AVAILABLE??? BEYOND DISAPPOINTED & DISGUSTED. In meantime who knows when I will get my money back.

DO NOT RECOMMEND; pay a few bucks more and buy physically in store, or on bestbuy, not through a third party marketplace vendor... Item was delivered damaged and broken... NOT WORTH THE HASSLE...

Wish I had seen the poor reviews here before buying. This third party BestBuy Marketplace vendor clearly has troubles with decent customer service.
While the item was as described (except damaged) and shipped late (ordered in June originally, and then cancelled somehow, and then reordered in July or early august) and arrived in Early September. Now more than a month and a half later, we are still waiting for the chair to be picked up for refund and return, and we still haven't heard anything for weeks.... This is truly one of the most frustrating experiences, and I really wish I have heard about this vendor before on this website. Clearly I am not the only one with issues on this vendor....

DO NOT RECOMMEND

I bought a computer desk. It arrived on time broken. I took pictures and sent to cs that I want to return item. It’s been 7 days no reply. And that Jesse won’t allow me to speak He always hang up the phone. DO NOT BUY FROM THIS COMPANY. THEY SUCK LIKE HELL.
I am filing a dispute with my bank. They are not getting a dime from me. I’ll make sure of that.

TERRIBLE! Unethical business practices. (If I could give zero stars I would.) If you scroll through back dated reviews their poor practices have been going on pre-covid for years.

Their Customer Services is the worst. On 9/18/20 I spoke to Jesse asking about how to cancel my order that I just placed. All he saiid was to send an email for this request. I wanted to ask him a few more questions, he didn’t give me a chance to ask but hung up my phone. I called again right after that, luckily he picked up again, I asked him why did you hung up my phone?, As soon as he heard my voice, he hung up my phone again. Never buy anything from this company because they don’t have customer service to answer or help with the order that already placed, only by email, especially when you need to cancel your order, by the time they responded the email, the order already shipped. Once you cancel your order or refuse the shipment, you will get hit with re-stocking fee or cancellation fee, this company is very sleek by doing that. Plus they don’t provide free shipping under $300.00 and their price is more expensive than some companies.

Customer service is extremely poor to non existant. When they do finally return an email they dont respond to what you asked them. Thought I'd get my couch in 7 days. Well a month later I just got it today. I will NEVER buy from this company again and I certainly wouldn't recommend them. Well, maybe I would to Donald Trump.

I purchased two dressers and a nightstand from them and when I realized I didn't need them, I attempted to cancel the order using the "Cancel Order" button on the website, but it wouldn't allow me to. I tried to call customer service several times and finally the answering machine said that "no one was available to answer calls", so I placed a return request via their website. Two weeks later I still did not receive a response or a return label to send the items back. When the order finally arrived (several days later than they said it would), I kept trying to reach them... days later someone finally emailed me with instructions on how to return the items. The boxes were never opened, and I got charged $183.94 for shipping. I wish I had read the reviews on them before I bought anything, which were mostly bad... they have the worst customer service! I wouldn't buy anything from them if I were you.

do not buy from homesquare!!!
they do not have costumers service at all!!!
they dont send you any update on your order
and the worse is they write in they website "48 hours shipping" and i waiting almost 12 days to my order - in usp update its says "in transit" for 12 days already!!
i wish i could cencle this order !!

same on you guys!!