This was my second positive experience with HomeSafe. On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that... See more
Company replied
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that... See more
Company replied
You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBL... See more
Company replied
Company details
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Home Safe is a blessing that I’m…
Home Safe is a blessing that I’m grateful to have. Their service is truly dependable and right on time when you may just need it most. I sincerely appreciate the courtesy and professionalism that always provided also…Thanks
13 June 2026
Reply from HomeSafe
Your kind words mean so much to us. We’re grateful to know HomeSafe has been dependable when you needed support and that our team has provided the courtesy and professionalism you deserve. Thank you for trusting us to help protect your home.
I love that I can speak to a person if…
I love that I can speak to a person if I need and also use the app as well. The entire process for claims is so easy. They are very responsive with claims. Quick and easy! I am so glad I am with this company.
12 June 2026
Reply from HomeSafe
That’s exactly the experience we want our customers to have. We’re happy to hear you enjoy having the flexibility to speak with a person when needed while also being able to use the app for convenience. It’s great to know the claims process has been quick, easy, and responsive for you. We’re glad to have you with HomeSafe!
They have no company
They have no company, plumber, that would come to my address. So I had to find my own plumber. I also have HomeServe. I called them and they came the next day and fixed the issue. I will use them again.
5 June 2026
Reply from HomeSafe
We’re sorry to hear we were unable to locate an available plumber for your address. We understand how frustrating that can be when you need help with a home repair.
Service providers are independently owned and operated, and availability can vary by area, schedule, and the type of service needed. Because of that, we may not always know in advance which providers will be available for a specific location. However, our representatives are always here to help and can assist by calling around in your area to try to locate an available provider when needed.
I don't know yet......
I'm not sure how I'm supposed to talk about my experience? I haven't had any experience yet, I've signed up and paid a couple months, but that's about it.
15 June 2026
Reply from HomeSafe
We understand, and we appreciate you taking the time to share your thoughts. Since you have not needed to use the coverage yet, there may not be much of a service experience to review at this time. We’re glad to have you with HomeSafe, and our team is here if questions come up or if you need assistance with a covered home issue in the future.
My policy has not started yet but…
My policy has not started yet but Rachel in claims was very helpful answering some questions I had. Policy begins July 3rd.
9 June 2026
Reply from HomeSafe
Rachel will be happy to hear this! We’re glad she was able to answer your questions and provide helpful guidance before your policy begins. We appreciate you choosing HomeSafe and look forward to being here for you when your coverage starts on July 3rd.
Helpful and they knew their business
8 June 2026
Reply from HomeSafe
We’re glad to hear our team was helpful and knowledgeable. Providing clear, confident assistance is important to us, and we appreciate you choosing HomeSafe.
They sent a person out pretty quickly
They sent a person out pretty quickly. That repairman was respectful and pleasant, and worked quickly.
9 January 2026
Reply from HomeSafe
It’s great to hear that service was arranged quickly and that the repairman was respectful, pleasant, and efficient while working in your home. We appreciate you sharing your experience and are glad HomeSafe could help.
A/C repair
Pleasant, professional communication and help for our recent A/C problems at our home ....
8 June 2026
Reply from HomeSafe
We’re glad to hear our team provided pleasant, professional communication and support with your recent A/C concerns. Home issues can be stressful, especially when they affect your comfort, so we’re happy we could help. Thank you for choosing HomeSafe.
Spam is bad enough online and phone
Spam is bad enough online and phone. I don't need a fraudulent letter in the mail stating on the outside immediate response needed with a letter stating warranty expiring and I haven't contacted Homesafe. The only reason opened it up is because there was no company name to identify who it was from. I wasted my time calling to see if my current plan's company changed due to sell out or merger since this does happen.
This is a bad practice for any reputable company. If they want to send add material then do so without making it sound as if a current account is going delinquent.
11 June 2026
Unprompted review
Reply from HomeSafe
We apologize if our advertisement came across in a way that caused concern. That is never our intention. Our messaging is meant to emphasize the importance of getting home protection in place before an unexpected issue occurs, as coverage generally must be active before a breakdown happens.
We appreciate you sharing your feedback and will keep it in mind as we continue working to communicate clearly and respectfully with homeowners.
Procedure before service.
You are too wrapped up in your procedures and don't focus on customer service. I frankly don't give a damn what your adjusters think. Your rep told me today that your adjusters decide what claims get paid! Apparently my premium payments don't matter at all. As it stands right now, when/if this claim gets paid I will be looking for a new home warranty, y'all can act like Lloyd's of London if you want, but not with my money
5 June 2026
Reply from HomeSafe
Keith, thank you for taking the time to share your concerns. We understand that claim decisions can sometimes be confusing, and we'd like to provide some additional clarity regarding the process.
Claim determinations are not based solely on an adjuster's opinion. They are made by reviewing the terms, conditions, and coverage outlined in the contract, any applicable exclusions, and the information provided by the service provider, including the diagnosis, cause of failure, and repair estimate.
We would welcome the opportunity to review your concerns in greater detail. Please contact our Customer Service team at 1-800-332-4177, and a representative will be happy to review your claim and discuss any questions you may have.
You were quick to come check the…
You were quick to come check the appliance and ordered a new one the same day
30 May 2026
Reply from HomeSafe
That's exactly the kind of experience we hope to provide! We're happy to hear the issue was addressed quickly and that a replacement was ordered right away. If there's ever anything else we can assist you with, please don't hesitate to reach out.
Reply from HomeSafe
That's great to hear! We're happy our representative was able to help and make your experience a positive one. Thank you for taking the time to leave a review. We truly appreciate your feedback.
The gentleman on phone was excey
29 May 2026
Reply from HomeSafe
Charles, thank you for taking the time to leave a review! We're happy to hear you had such a positive experience with our representative. We appreciate your feedback, and if you ever have questions about your coverage, we're always happy to help.
They are doing well but the technicians they have are not very reliable. I have been waiting 3 weeks to get my dishwasher fixed and it is still not fixed even though the technician said he was!
Customer service is doing there job! It is the technician that is not doing his!
29 May 2026
Reply from HomeSafe
William, thank you for bringing this to our attention. We appreciate your kind words regarding our Customer Service team, but we're disappointed to hear the repair has not been completed as expected. We understand how frustrating it can be to wait for a repair, especially after being told the issue was resolved. Please contact our Customer Service team at 1-800-332-4177 so we can review the status of the service request and assist in getting this matter addressed.
Very professional and patient to answer…
Very professional and patient to answer the questions and explain in details what was not clear about the monthly payment and coverage.
27 May 2026
Reply from HomeSafe
It's great to know all of your questions were answered and that you felt comfortable with the information provided. We appreciate you taking the time to share your experience, and please feel free to reach out if anything else comes up.
Very professional I'm happy with…
Very professional I'm happy with homesafe . Job on going but going well.
William Clinton gann
3 June 2026
Reply from HomeSafe
William, thank you for taking the time to share your experience! We're happy to hear things are going well so far and that you've been pleased with the service you've received. We appreciate your feedback and are glad to be assisting you along the way.
Communication needs to improve
Communication needs to improve. Also, Stop having the Customers waiting for a long time for Repairs.
27 May 2026
Reply from HomeSafe
Thank you for sharing your feedback. We understand how important timely communication and repairs are, and we appreciate you bringing your concerns to our attention. We'd welcome the opportunity to learn more about your experience and discuss any questions you may have. Please don't hesitate to reach out so we can provide further assistance and clarification.
Reporting the problem and they handled the rest!…
I called and reported my problem and they were fast with a solution and taking care of it. I am still waiting on the check however to cover the expenses incurred. I was told 10-14 days.
26 May 2026
Reply from HomeSafe
James, thank you for sharing your experience! We're happy to hear your issue was addressed quickly and that a solution was put in place. For the most up-to-date information regarding your payment, we encourage you to contact our Customer Service team at 1-800-332-4177. We'll be happy to review the status and answer any questions you may have.
My Experience was Great
My Experience was Great
Wright's Pro Plumbing, in particular Randy were punctual, efficient and very professional. My overall experience with HomeSafe and their service provider Wright's Pro Plumbing was exceptional from calling HomeSafe on 5/27, Randy coming to check out the issue on Friday 5/29 to today 6/5 when Randy installed the new faucet.
27 May 2026
Reply from HomeSafe
Martin, thank you for taking the time to share such a detailed review! It's wonderful to know everything came together smoothly from start to finish and that you had a great experience with both HomeSafe and the service provider. We truly appreciate your kind words and are grateful for the opportunity to assist you.
Great &caring customer services…
Great &caring customer services personnel. And also caring claims department.
28 May 2026
Reply from HomeSafe
Christopher, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any questions or require further assistance, please don’t hesitate to get in touch!
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