I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
Homemove provide a quick and easy to use service.
Would recommend Dan Webster as a mortgage advisor to anyone, makes a stressful process much less daunting.
17 October 2025
Unprompted review
Reply from Homemove
Thank you, Liam, for your great feedback. We’re really pleased to hear that you found our service quick and easy to use. It’s also wonderful to hear that Dan helped make the mortgage process feel far less daunting-he’ll be delighted to know his support made such a difference. We truly appreciate your recommendation.
Your Homemove Advisor
Super Hughman!
What can I say. This is the second time I have used Homemove to deal with surveys. The surveyor was very detailed and descriptive with any issues he came across.
The initial process of setting up the surveys were extremely easy, especially with the help of Hugh on the other end of the phone giving good information, and explaining every process.
I cannot thank Hugh enough.
I will most certainly will call Homemove and Hugh for our next property.
Thank you, Hugh 👍
15 October 2025
Unprompted review
Reply from Homemove
Thank you so much, Derek, for your fantastic review. We’re delighted to hear that this is your second time using Homemove and that your surveyor provided such detailed and clear insights. It’s especially wonderful to hear how helpful Hugh was in guiding you through the setup process and making everything straightforward from the very beginning.
Your kind words mean a great deal, and we’re truly grateful for your continued trust. We’ll be ready and happy to assist you - and Hugh will be too - when the next property comes along.
Thank you again, Derek! 👍
Your Homemove Advisor
Pain Free Experience Thank You
Dan Webster Has been fantastic through every step of our remortgage process I cannot thank him enough for his continued support and expertise he is a credit to your company .
26 September 2025
Unprompted review
Reply from Homemove
Thank you so much for your kind review. We’re delighted to hear that Dan provided such excellent support throughout your remortgage process. His expertise and dedication are a real asset to our team, and it’s great to know he made the experience smooth and stress-free for you. We truly appreciate you taking the time to share your feedback.
Fantastic Moving Guides and advice
Fantastic Moving Guides and advice.
11 September 2025
Unprompted review
Reply from Homemove
Thank you so much for the fantastic 5-star review! 🌟 We’re delighted you found our moving guides and advice so helpful. Wishing you all the best with your move!
Took all the stress away
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using again in future (they offer many other services such as setting up removals, broadband etc.) Highly recommended
11 September 2025
Unprompted review
Reply from Homemove
Thank you, Matthew, for the wonderful 5-star feedback! We’re so pleased we could take the stress away and make organising your Help to Buy survey simple. Hugh will be delighted to hear your kind words. We look forward to helping again in the future with surveys, removals, broadband or anything else you might need for your move!
Liars who couldn’t give a dam
Liars who couldn’t give a dam. I can’t believe how awful my experience has been with this company who replied to my previous review with total lies. They have not given me a penny to replace tv which was damaged and now they just ignore my emails!!!! SHOCKING!!!!!
30 June 2025
Unprompted review
I take it back! Home move redeemed themselves
On August 23rd, I left a negative but honest review for Home Move after paying for a home survey. I was immediately contacted on the same day and they apologised for the services I received. They promptly rectified the situation and kept me regularly updated about my home survey appointment.
I chose Home Move because they offer a range of services. They provided a reasonable quote to help me with my move to my new house. It’s refreshing to see a company that cares and makes the effort to address any miscommunication. I will definitely use them again.
4 September 2025
Unprompted review
Reply from Homemove
Thank you for updating your review and giving us the chance to make things right. We’re really pleased we could turn the experience around for you and keep you updated throughout. It means a lot that you’ll choose us again, and we look forward to supporting you with your new home!
Incredibly efficient! Magnificent!
We were absolutely bowled over by the partnership between Homemove and the removals operatives (Albert Miles Removals). Phil Mostyn (Homemove) was instrumental in co-ordinating a stress-free moving day for us - thank you to the whole team at Homemove!
28 August 2025
Unprompted review
Reply from Homemove
Thank you so much, Scott, for the fantastic 5-star review! We’re thrilled to hear your move went so smoothly. Phil and our removals partners will be delighted with your feedback. Wishing you all the best in your new home!
Dan and Joanne were very helpful
Dan and Joanne were very helpful. Excellent and seamless service. I’ll strongly recommend them to anyone in need of help with their mortgage/remortgage
1 August 2025
Unprompted review
Reply from Homemove
Thank you for the 5-star review! We’re delighted to hear that Dan and Joanne were so helpful and made the process seamless. Your recommendation means a lot, and we look forward to helping again in the future.
Help to Buy Valuation
Booked our help to buy valuation through Trey. Was easy to deal with throughout, and also recommended removals which was useful!
27 August 2025
Unprompted review
Reply from Homemove
Thank you for the great review! We’re glad Trey made your Help to Buy valuation straightforward and could also point you in the right direction for removals. Wishing you all the best with your move!
Trey Naraidu is very helpful arranging…
Trey Naraidu is very helpful arranging my property valuation
27 August 2025
Unprompted review
Reply from Homemove
Thank you, Ali, for the 5-star review! We’re so pleased Trey was able to help arrange your property valuation smoothly. We look forward to assisting you again in the future.
Fantastic service!
Used home move for both a RCIS valuation of my house for help to buy and Level 2 survey on house purchase. Excellent service from booking to survey. The website is easy to use and surveyors were allocated promptly. Surveyors were extremely professional and reports received quickly. Price very competitive compared to other quotes. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️
11 August 2025
Unprompted review
Reply from Homemove
Thank you, Ross, for the fantastic 5-star feedback! We’re delighted you found both your Help to Buy valuation and Level 2 survey smooth from start to finish. It’s great to hear you found the website easy, our surveyors professional, and the pricing competitive. We really appreciate the recommendation and wish you all the best in your new home!
I recently booked a property survey via…
I recently booked a property survey via Homemove for a remortgage and was initially a little concerned, as I hadn’t come across the company before and wasn’t sure if the website was genuine. However, when I spoke to Kayleen Reddy, she was calm, composed, and reassuring. She confidently addressed my concerns and confirmed the legitimacy of the company, which immediately put me at ease.
The online portal was easy to navigate, communication was clear throughout, and the customer service I received from Kayleen was excellent. She answered all my questions patiently and professionally, making the process smooth and stress-free.
I would definitely recommend Homemove’s services—and Kayleen in particular—to friends and family.
26 August 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience! We’re so pleased Kayleen was able to reassure you and provide excellent support throughout your remortgage survey. It’s great to hear you found the portal easy to use and the process smooth. Your recommendation means a lot, and we’ll be sure to pass on your kind words to Kayleen.
Easy and efficient!
Easy and efficient!
The website and portal was very easy to navigate. The survey was completed to a high standard with easy to understand recommendations. I would definitely recommend!
12 August 2025
Unprompted review
Reply from Homemove
“Thank you, Aletha, for the great review! We’re delighted you found the website simple to use and that your survey was completed to a high standard. We really appreciate your recommendation and wish you the very best with your home!
We booked our survey via Homemove for a…
We booked our survey via Homemove for a recent property purchase. The online portal is really easy to navigate and the communication was good. Due to some complications with the original survey provider Megan helped me to rearrange the survey quickly. The customer service I recieved was excellent and I would recommend their services to friends and family
21 August 2025
Unprompted review
Reply from Homemove
Thank you, Matthew, for the great 5-star feedback! We’re glad you found the portal easy to use and that Megan could step in to quickly rearrange your survey. It’s wonderful to hear the customer service met your expectations, and we really appreciate your recommendation.
Great
Trey was very helpful and professional they offered the best price and I able to provide their services in such short notice.
18 August 2025
Unprompted review
Reply from Homemove
Thank you, Najla, for the 5-star review! We’re delighted Trey was able to help you so professionally and at short notice, while offering the best price. We look forward to assisting you again in the future.
Great manner and very helpful
Great manner and very helpful. Really good quote for house move.
15 August 2025
Unprompted review
Reply from Homemove
Thank you for the 4-star review! We’re so pleased you found our team helpful and the quote competitive. Wishing you all the best with your house move!
Great work Trey :)
Trey was very professional, kind and listened to everything carefully. Not only helped me with working out the quotes for everything and providing them but also ensured to answer all my queries in the best possible way.
Really appreciate that!!!
15 August 2025
Unprompted review
Reply from Homemove
Thank you for the 5-star review! We’re delighted to hear Trey was professional, kind, and thorough in answering your queries and providing quotes. We’ll be sure to share your kind words with him — much appreciated!
Supportive and professional
In talking through my needs and providing a quote Trey has been responsive, helpful, patient & professional and a pleasure to deal with.
15 August 2025
Unprompted review
Reply from Homemove
Thank you, Sonija, for the lovely 5-star feedback! We’re so pleased Trey was responsive, patient, and professional in helping with your quote. It’s wonderful to hear he made the process a pleasure.
Contacted for a quote to move house
Contacted for a quote to move house. We requested the packing Service as well. The price was reasonable
14 August 2025
Unprompted review
Reply from Homemove
Thank you, Helen, for the 5-star review! We’re glad you found our quote for your house move, including packing services, to be reasonable. Wishing you all the best with your move!
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