Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more
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Review summary
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Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more
Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more
Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more
Company details
- #9 of 9 best companies in Medical Supply Store
Written by the company
If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.
Contact info
Loweana Street , 4215, Southport, Australia
- sales@homemedics.com.au
- homemedics.com.au
3.6
Average
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 48 hours
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Product isn't working
Product isn't working. Started off working intermittently then stopped all together. Sent an email to ask for a refund and got no response. Do not recommend.
30 March 2026
Heel protector useless for planter fasciitis
I have no idea how these heel protectors would help planter fasciitis. They offer no heel support and could not be worn inside a shoe as they would make it too tight. They do not even fit my heel properly - much too loose.
16 March 2026
Easy;no fuss transaction.
Prompt dispatch, and delivery.Accurate order.Items well packed.A drama free experience.
18 March 2026
They are comfy however do nothing to…
They are comfy however do nothing to help my plantar fasciitis. I am at the end of my painful foot so they would not be suitable for chronic pain. Therefore I am only wearing the sockets sporadically…
8 March 2026
False advertising
The product advertised was a 20mm eye mask and what arrived was a 2mm piece of fabric in the shape of on eye mask. Talk about false advertising!!!
6 March 2026
My requested items were not available…
My requested items were not available and a smaller version substituted on Homemedics own initiative
20 February 2026
The wrong item was sent to me by…
The wrong item was sent to me by mistake , I contacted the team who responded immediately and sent the correct item which was delivered to my door the next day , Thanks
27 February 2026
Very disappointing
Website not clear what so ever about the differences of products that look exactly the same. When product arrived didn’t even receive the correct booklet for what was needed and had to contact to get an email version sent that I was supposed to have already received. Once received e book didn’t go over all details needed for machine. So hard to get in contact with someone as messages keep disappearing in chat as page keeps automatically re loading. Wording is copy and paste and slightly changed from each object even though they completely different machines should not have same wording. States that to make a claim need to write a note when adding items to cart, no notes popped up at all during purchase stage. False information. Never found it more difficult then to purchase from this website. Very disappointing.
26 February 2026
I never recieved my items and no way of…
I never recieved my items and no way of communicating my concerns as there is no customer service. Very disappointing.
14 February 2026
Reply from Homemedics
Hello Thomas,
Thank you for posting a review without attempting to contact us about your order. We have not received any communication from you whatsoever. We recommend getting in touch with us if you have not received your order so we can follow this up. You can contact us via our website or via email.
Team MIA
My item wasn’t even posted to me
My item wasn’t even posted to me. Zero response to emails after 3 weeks. Eventually did a chargeback via PayPal.
4 February 2026
Reply from Homemedics
Hello Stuart,
We have been trying to get in touch with you regarding your shipping address for the past 2 weeks but have been unsuccessful in reaching you. We have sent over 5 emails. Please get in touch with us via the "Contact us" section on our site.
Team MIA
The price gone up a lot and missing…
The price gone up a lot and missing many accessories
2 February 2026
Reply from Homemedics
Hello,
Can you please get in touch with us via our contact us section on the website to look into this for you?
Team MIA
Garments
Services one of the best i experience(express post delivery) well done.
Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with diagrams or photos how put in on and clean specially the multi purpose garments. But overall love it. I highly recommend this guys.
Well done guys.
Joey
12 February 2026
The leads you have sent me are the…
The leads you have sent me are the wrong ones they don't fit in the machine
11 February 2026
Reply from Homemedics
Hello Ken,
Thank you for your review. Please read the product description before purchasing. No where does it state that the leads are compatible with your compex machine. We have sent you 2 emails to return the product for a full refund.
Team MIA
Doesn’t seem to work ?
30 January 2026
Easy Choice
Easy Choice
I needed new pads for my tens machine and the site made the type I needed easy to find and purchase
20 January 2026
Product doesn't work
Product doesn't work. Also didn't seem to get the product that were pictured on the website.
8 January 2026
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