From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
Company replied
Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... See more
Company replied
Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the... See more
Company replied
Company details
About Homemade Homes
Written by the company
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Contact info
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, United Kingdom
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4.6
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Homemadehomes
Amazing team, very helpful. Update send every week and any concerns and problems explained clearly. Communication is very easy and answer for all questions super quick (emails, phone). I feel I am in good hands and I would like to say thank you for all your support and hard work. Great experience and truly recommend - 5*service. Aggie
17 June 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team. It’s great to know that our regular updates and clear communication made a difference for you. Your kind words mean a lot to us, and we’re glad we could address your concerns quickly and effectively. Your recommendation and appreciation truly inspire us to continue delivering the best service possible.
They are very nice people
They are very nice people,
help me buy property very smoothly,
thank you so much
13 June 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that your property purchase went smoothly and that you found our team to be helpful.
We’re delighted that we could assist you in buying your property.
Very good company to deal with
Very good company to deal with. Helpful & professional. Highly recommend
5 June 2024
Reply from Homemade Homes
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our team helpful and professional. Your recommendation means a lot to us and motivates us to continue delivering excellent service.
Aftercare? Ongoing problems.
When I paid the reservation fee, I discovered that the garden gate was completely dislodged and broken. They told me it had been repaired before I bought the house. However, the repair work was done hastily. The gate is not fixed in place and the lock does not fit into the lock hole. Despite reporting this multiple times, it still hasn’t been replaced with a new one or properly secured. Additionally, when the driveway was constructed, it was sloped towards the front of my house instead of the drainage, causing all the rainwater to accumulate in front of my house. Also, the fences started coming loose in just six months, and I see rusty nails every day. I noticed that the houses in the same development that are not shared ownership have better quality materials (doors, cupboards, etc.). The garden is not levelled, making it very difficult to place a table. When the boiler is running, it leaks water, which I reported, but no one has addressed it. Additionally, I mentioned the bulges on the wall, but again, no one has taken care of it.
1 May 2024
Unprompted review
Reply from Homemade Homes
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you’ve encountered with your property. We understand how frustrating this must be and apologise for the inconvenience. Our Aftercare Manager is going to reach out to you personally to offer help.
I couldn’t fault this company one…
I couldn’t fault this company one little bit, ash got my reservation sorted and put through, Josh took the viewings and showed us round, he was very polite and was always willing to answer questions! - just what I needed as a first time buyer. Lucy was absolutely fantastic, her speed with answering emails was second to none, together we chased solicitors which lead to a quick process. Thank you to all involved to help me purchase my first house on my own!
5 June 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your wonderful five-star review! We’re thrilled to hear about your positive experience with our team. Ash, Josh, and Lucy all work hard to provide exceptional service, and it’s fantastic to know they helped make your first home-buying experience smooth and enjoyable.
Your kind words about Ash’s efficiency, Josh’s courteousness, and Lucy’s prompt communication are greatly appreciated. We are proud to have such dedicated professionals on our team.
Congratulations on purchasing your first home! If you need any further assistance, please don’t hesitate to reach out.
The process was so easy with Homemade
The process was so easy with Homemade. Lucy Woods was fantastic and gave us updates almost everyday when we were close to exchanging/completing. Lucy actually updated us a lot more than our own solicitors and nothing was too much. Quick responses and turn around for us and we were very grateful to have Lucy on board with us. 10/10 service!!
30 May 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your fantastic review! We're thrilled to hear that you found the process easy and seamless. Lucy is an invaluable member of our team, and we're delighted to know that she provided you with timely updates and exceptional service. Your kind words about her dedication and quick responses mean a lot to us.
We're grateful for the opportunity to assist you and truly appreciate your 10/10 rating (and the five star Trustpilot rating).
Help progressing sales
I found Lucy Woods extremely responsive and polite and helpful in chasing my solicitor throughout the transaction. Lucy was extremely proactive which helped relieve me of the burden of doing this. I'm grateful for her help.
28 May 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your glowing review! We are thrilled to hear about your positive experience with Lucy Woods. We pride ourselves on providing responsive, polite, and proactive service, and it’s wonderful to know that Lucy was able to relieve you of the burden and assist you effectively throughout your transaction. We have passed your thanks and kind words to Lucy.
Dedicated and Committed
Ash has been very helpful and I appreciate all his help through a very difficult time he is professional, reliable and caring and would always respond to my calls.
We are so glad and grateful he took over our sale and his expertise in handling our sale through start and finish.
15 May 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your kind words and the five-star review Peter. We’re delighted to hear that Ash provided such dedicated and caring support during your sale. It’s wonderful to know that his professionalism, reliability, and expertise made a positive impact
Just started my journey with homemade
Just started my journey with homemade. So far so good, thank you 🙏🏻 can’t wait to move in to our new home!
3 May 2024
Reply from Homemade Homes
Thank you so much for sharing your experience! We're thrilled to hear that your journey with Homemade Homes by Accent has gotten off to a great start. Moving into a new home is such an exciting milestone, and we're here to support you every step of the way. If you have any questions or need assistance, feel free to reach out. Wishing you all the best on this exciting adventure! 🏡🎉
Couldn't have asked for better!
I purchased last month and I must say from start to finish it was made alot easier with the team I had. Josh, Lucy and Charlotte were brilliant throughout start with Josh always updating and reassuring, Lucy was amazing and helped on so many issues (as I'm first time buyer mostly my worries) and Charlotte for viewings handover and ongoing support!!
16 April 2024
Unprompted review
Reply from Homemade Homes
Thank you ever so much for such a great review! We are glad you had a brilliant experience with the team especially Josh, Lucy and Charlotte. They will be over the moon with your kind words, we hope you have settled in to your new home and you know where we are should you need anything in the future!
Easy guidance to all information and…
Easy guidance to all information and helpful tips and advice
3 May 2024
Reply from Homemade Homes
Thank you so much for your positive review! We are glad you found all the information you needed and found the process seamless.
Extremely happy!!
The process from start to end was great.Lucy has always been available to ask any questions, and replies to all emails within minutes. Extremely happy with the service we received.
25 April 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience working with Lucy and that our service met your expectations from start to finish. We're so glad Lucy was able to provide you with prompt and helpful assistance throughout the process. If you ever need anything in the future, don't hesitate to reach out.
Great team and communication
Thank you to Lucy, Charlotte & Joshua for making our first house move go smoothly! All questions were promptly answered and we felt in good hands throughout 😊
24 April 2024
Unprompted review
Reply from Homemade Homes
We are thrilled to hear that your first house move was a smooth and positive experience! Lucy, Charlotte, and Joshua are stars and your kind words will be passed along to them. It's our top priority to ensure that all your questions are addressed promptly and that you feel supported every step of the way. Thank you for taking the time to leave a five-star review. We wish you all the best in your new home! 😊🏡
Lucy Woods was very informative and…
Lucy Woods was very informative and always answered question or emails within an appropriate time - first class
22 April 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to share your experience with Lucy. We're thrilled to hear that you found her assistance informative and timely. Delivering first-class service is our goal, and it's fantastic to know that Lucy met and exceeded your expectations.
Ash has been brilliant with our…
Ash has been brilliant with our application and very helpful . And nothing was too much trouble and got back straight away with any answers of details we needed
16 April 2024
Reply from Homemade Homes
Thank you so much for taking the time to leave such a wonderful review! It's fantastic to hear that Ash provided you with brilliant service and went above and beyond to assist you with your application. We pride ourselves on delivering exceptional customer service, and it's always rewarding to see our team members making a positive impact. I'll be sure to pass along your kind words to Ash and the rest of the team. If you ever need anything else, don't hesitate to reach out. We're here to help!
A very smooth service
A very smooth service, I am impressed in what I have seen so far. My property is at Fantail View, Homemade homes have a good standard of building. The site rep is Josh, he is a very helpful and reassuring guy. Thank you Josh!
15 April 2024
Unprompted review
Reply from Homemade Homes
We are thrilled to receive your five-star review and hear about your positive experience with our service at Fantail View. Your kind words about Josh are greatly appreciated. We're glad he could provide you with the reassurance and help you needed.
Thank you for taking the time to acknowledge the smooth service you've received.
Great staff
Staff communicated well and were friendly throughout the purchase, made the purchase very easy to deal with and an overall great home at the end.
4 April 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your glowing review! We're thrilled to hear that our staff provided excellent communication and friendly service throughout your purchase process. Making your experience smooth and enjoyable is always our goal, and we're delighted that you found your new home to be great. If you ever need anything in the future, don't hesitate to reach out.
A good service we are happy with our home
The sales process was reasonably smooth and the team were helpful. Lucy was very helpful during the sale. We love our home and the location thank you
5 April 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your kind words and the five-star review! We're thrilled to hear that you found the sales process relatively smooth and our team, especially Lucy, helpful. It's wonderful to know that you love your new home and its location. We wish you all the best as you create many happy memories there. If you need any further assistance or have questions in the future, don't hesitate to reach out. Thank you for choosing us and welcome to the community!
Fantastic staff, very friendly and helpful
Fantastic staff, very friendly and very helpful, always go out their way to provide information when asked, Thankyou for all your help 😊
4 April 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to leave such a wonderful review.We're absolutely thrilled to hear about your fantastic experience with our team. Providing exceptional service and assistance is always our top priority, and it's incredibly rewarding to know that we've met your expectations.
The Homemade homes team are fantastic
The Homemade homes team are fantastic! Lucy, Ash and Charlotte were always polite and helpful when it came to discussing my reserved home. A great advert for what a quality house builder looks like.
27 March 2024
Unprompted review
Reply from Homemade Homes
Thank you so much for your glowing review and five-star rating! We’re thrilled to hear that Lucy, Ash, and Charlotte provided you with exceptional service and made your experience a memorable one. Our team strives to deliver quality and professionalism, and it’s rewarding to know we’ve made a positive impact.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.