Homelights Reviews 

709
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers had a great experience with this company. Consumers often highlight the beautiful design and high quality of the products, mentioning that the items match expectations and look wonderful in their homes. Furthermore, people frequently note that the delivery service is efficient and that customer support responds quickly to resolve any questions or issues during the purchase process. Some reviewers were not happy with delayed shipping times, noting that orders occasionally arrived damaged, defective, or missing crucial parts. A few other people also felt that the return process was complicated and frustrating because items had to be shipped back to China.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among buyers. On one hand, many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that the ordering process is smooth and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth and stress-free experience.... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a lamp, but It didn't encountered my expectations. I wanted to send it back, but shipment's costs were very high. At the end they gave me a 40% discount and I will try to use the lamp for a... See more

Rated 5 out of 5 stars

Beautiful mid-century appliques; I saw them in green, but I bought them also in white and dark beige. They are really perfect for my new home, also for the good price and the multiple discount. Cust... See more

Rated 5 out of 5 stars

Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office. The customer service team sent me an email with the details to ask w... See more

Rated 5 out of 5 stars

The lamps look exactly like the original ones, but al lot less expensive, finally a way to have all the lamps I always wanted, I bought 3 different ones. Although it was packed really good, one of t... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

709 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(709)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Product is good, easy to install.
delivery has been fast and according to the timing identified at the time of the order.
Customer service replied very quick and precise on providing information requested

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality design lamp for little price

I purchased the Danish Multilayer Metal Pendant Lamp HL38 and was very satisfied with the great quality, the delivery time and of course the price of this lamp. I would totally recommend the products of homelights.nl

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Table lamp purchase

We prurchased a Taccia table lamp, very nice!
Also customer service was very helpfull with advice and follow-up, delivery scheduled as forseen...happy customer here ;-)

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Nice customer service

I bought two lamps, one of them had a crack in the lightsource but customer service dealt with it nicely and will send me a replacement.

Looking forward to recieve it so I can mount it :)

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Homelights is a great team

Homelights is a great team. I had issues with the delivery, and they didn't hesitate to reship the product at no cost to me. I'm very grateful for the gesture.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

We were very happy with the lamp we…

We were very happy with the lamp we bought. We had difficulty mounting it ourselves and actually mounted it upside down, but homelights was very helpful and reacted within a day!

All in all happy with the quality of the lamp as well as the service from homelights.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

★★★★★ Stunning Design and Great Quality

★★★★★ Stunning Design and Great Quality

I purchased the AIM Pendant Light, 24.5 cm version with 4 lights in white, and I’m absolutely thrilled with it. The shipping time was exactly as stated, and the lamp arrived in perfect condition.

Although there was no installation manual included, the setup was still quite easy to manage. The result is truly beautiful — the design is modern and elegant, and it adds a unique touch to the room.

I can highly recommend both the lamp itself and the online shop. A great experience from start to finish!

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The delivery was fast.
We had one small deficiency with the light fixture, which was immediately addressed by the the customer service in a timely manner.
Thanks a lot

22 May 2025
Unprompted review

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