We had Paul come out to repair our bifolds. He went above and beyond and did an outstanding job. I highly recommend home hub. It’s been almost 4 years since we had them fitted and home hubs customer... See more
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I have just had the best experience with Home Hub Essex. Everything was explained in detail and Raif’s knowledge and expertise guided me through a process I knew nothing about. I am really grateful to... See more
From our first visit to Home Hub to view the patio doors and windows, the help and guidance from Daniel and the team was amazing. They gave great advice and helped choose the perfect solution. Fro... See more
We will not use again! We used this company in the past and their service was good, and looked after us! So we decided to go with them again, because of this. But unfortunately we are very sorry we d... See more
Company details
Contact info
Unit 6 The Western Centre, RG12 1RW, Bracknell, United Kingdom
- 01344 588140
- support@homehubgroup.co.uk
- homehubgroup.co.uk
4.1
Great
194 reviews
Hasn’t replied to negative reviews
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11 October 2024
Unprompted review
Got there in the end...
The initial order process through Home Hub was good and the team in the showroom were fantastic and easy to work with. The communication prior to installation was fantastic however when it came to the installation, there were a lot of little things missed or damaged, which resulted in multiple returns of different tradesmen before the installation was finally complete, over a month later. The issues were all rectified in the end, but it felt like they shouldn't have been issues in the first place. The issues include missing sill caps, wrong colour air vents, not sealing the windows correctly, and scuffs on the frames and hardware, each of which required a different tradesman to return to rectify, delaying the completion of the project and causing unnecessary additional admin.
17 July 2024
Unprompted review
Jordyn has been brilliant throughout…
Jordyn has been brilliant throughout the whole process and made it easy to look at all options to find the perfect door. Jordyn has been very knowledgeable and has ensured that we are 100% happy. To then be contacted via WhatsApp made everything much more personable and allowed us to ask questions easily. Our new door looks fantastic and I would not only use Homehub again but also recommend to friends and family.
27 August 2024
Unprompted review
Very happy with sliding & kitchen door
Very happy with both our kitchen & sliding doors!
They look very elegant, solid & modern.
We had a little issue with the kitchen door but HomeHub came out very quickly & resolved it.
Thankyou HomeHub
8 August 2024
Unprompted review
Very friendly made you feel comfortable…
Very friendly made you feel comfortable and at ease.
6 August 2024
Great product and service
4 July 2024
Unprompted review
No pressure sales
No pressure salesman, knowledgeable surveyor and installers. All round positive experience
1 August 2024
Unprompted review
Great product
Good price, nice showroom and sales department. Great communication throughout.
17 July 2024
Unprompted review
Reply from Home Hub Group
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our pricing, showroom, and sales team. At Home Hub, we're committed to making the home improvement process as smooth and enjoyable as possible, and it's wonderful to know that our communication met your expectations. If you have any further questions or need assistance, don't hesitate to reach out.
So professional…
So professional in every aspect from selection to fitting.
We are delighted with our much improved home. Excellent.
25 July 2024
Reply from Home Hub Group
Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with your much-improved home. At Home Hub, we strive to make every step of the process—from selection to fitting—professional and seamless for you.
It's our goal to ensure you feel at ease and in control throughout your home improvement journey. Your satisfaction is our top priority, and we're so glad we could help enhance your living space.
If you have any more projects in mind or need any assistance, please don't hesitate to reach out. We're here to help and guide you every step of the way.
Warm regards,
The Home Hub Team
Easy and helpful information
Easy and helpful information and communication from thr team through the whole process. We love our new doors
15 May 2024
Unprompted review
Reply from Home Hub Group
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team easy to communicate with and that the information provided was helpful throughout the process. It's fantastic to know that you love your new doors.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new doors!
Best regards,
Home Hub Team
HIGHLY RECOMMEND
We had used a previous company to fit our windows they were very poorly fitted to the point the house was left unsafe due to not being able to lock the doors. I spoke to HomeHub for some advice, they came to check out the doors and immediately arranged for someone to come and fix them for us.
The guys who came were wonderful, hard working, quick and polite.
I cant thank company enough for fixing a job that was not theirs to fix in such quick timing too. They also checked in a few days after the job was done to make sure everything was ok!
Highly recommend them!
Thank you guys!
1 July 2024
Unprompted review
Reply from Home Hub Group
Thank you so much for your kind words! We're delighted to hear that we could help fix the issues with your doors and make your home safe again. Our team takes pride in providing prompt, efficient, and courteous service, and it's wonderful to know that you had a positive experience. We're always here to assist you and ensure everything is in perfect order. Thanks again for recommending us!
Excellent service
7 July 2024
Unprompted review
Reply from Home Hub Group
Thank you for your kind words! We're thrilled to hear that you were pleased with our service. If you ever need anything else, please don't hesitate to reach out.
Recommend
Great to see the products in showroom before buying, and very happy with the quality of the products and the service provided.
4 July 2024
Unprompted review
Reply from Home Hub Group
Thank you for your wonderful feedback! We're delighted that you enjoyed seeing our products in the showroom and are happy with the quality and service. If you need any further assistance, please feel free to reach out. We appreciate your support!
Good and fast service the service top 5…
Good and fast service the service top 5 Stars
thank you
4 July 2024
Unprompted review
Reply from Home Hub Group
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our service. Providing fast and top-notch service is our priority, and we're glad we could meet your expectations.
If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Home Hub Team
Had our new front door installed by…
Had our new front door installed by Home Hub Group, and the service was excellent from start to finish. They have a fantastic showroom showcasing the different options, and I would highly recommend them!
25 June 2024
Reply from Home Hub Group
Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent experience with Home Hub Group. Our team takes great pride in providing top-notch service, and it’s gratifying to know that you appreciated our showroom and the variety of options available. Your recommendation means a lot to us, and we hope you enjoy your new front door for many years to come! If you ever need anything else, don’t hesitate to reach out.
Very efficient work undertaken no…
Very efficient work undertaken no problems very tidy and always kept us updated with any issues which might have arisen in respect of the fitting
Would fully recommend to anyone thinking of having new windows put in
Excellent work
12 June 2024
Unprompted review
Reply from Home Hub Group
Dear Varol,
Thank you for your kind review. We're pleased to hear you found our work efficient and tidy. Your recommendation means a lot to us.
Best regards,
Home Hub Team
Sad to leave such a negative review but…
Sad to leave such a negative review but the service is so bad they need to make major changes. I’ve had dates cancelled, rescheduled, waited months for parts, wrong colour windows fitted - yes seriously and bits missing. Paid for the old windows to be collected and waited weeks for them to be taken off my drive. Currently I’m still waiting for a replacement front door panel as it was fitted dented - they made an appointment to come round on the 5th June and never showed up. No apology and no response to my emails. The front door won’t open if it’s a warm morning so we can’t get out ! No end of problems and no one bothers to answer the phone or email me back. The worst customer service I’ve experienced in a long time.
5 June 2024
Unprompted review
Dan was professional and knowledgeable…
Dan was professional and knowledgeable and there was no hard sell. The fitting teams were also a pleasure to deal with. We’re delighted with our sliding door and windows. Definitely recommend.
15 June 2024
Reply from Home Hub Group
Dear Naomi,
Thank you very much for your kind review. We're thrilled to hear that Dan and our fitting teams provided you with a professional and pleasant experience. It's wonderful to know you're delighted with your new sliding door and windows. Your recommendation means a lot to us.
Best regards,
The Home Hub Team
Great experience from start to finish-…
Great experience from start to finish- very happy and would recommend
12 June 2024
Unprompted review
Reply from Home Hub Group
Dear Joseph,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience from start to finish. Your satisfaction is our top priority, and it's fantastic to know that you're very happy with our service. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
The Home Hub Team
Wonderful Team
Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered.
This lovely family business make a great team. Very professional & considerate. One person was especially helpful in dealing with my 'numerous' queries & visits to shop. Fitters arrived as arranged & did a really good job & products were perfect.
Great Team, Great work. Can't thank them enough. Customer: Gill S.
31 May 2024
Reply from Home Hub Group
Dear Gill,
Thank you ever so much for your kind review. We are thrilled to hear that you had such a positive experience with Home Hub. It's always our aim to provide exceptional customer service, and we're delighted that our team could assist you effectively, especially through the challenges with your builders.
We pride ourselves on being a family-run business, and your words affirm the dedication and professionalism we strive to deliver every day. It's wonderful to know our fitters met your expectations and that you are pleased with the final products.
Your gratitude means a great deal to us. Should you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
The Home Hub Team
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