Home Garden Direct Reviews 

289
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support, noting how remarkably helpful and responsive the team is when resolving unexpected delivery or product issues. People also appreciate the impressively fast shipping times, smooth ordering processes, and durable, high-quality furniture that looks wonderful and matches online descriptions perfectly. Some reviewers were not happy with assembly difficulties, mentioning that certain screw holes were misaligned and parts were quite hard to put together properly. Additionally, a few individuals noted that occasional missing components or delayed shipments required extra patience and coordination to resolve successfully.

What people talk about most

Product

Consumers find product quality to be satisfactory, noting that items arrive as advertised and provide great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well built, look great, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth process from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can... See more

Company replied

Rated 5 out of 5 stars

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... See more

Company replied

Rated 5 out of 5 stars

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... See more

Company replied

Rated 5 out of 5 stars

These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and l... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Cane Furniture Store
  4. Furniture Manufacturer
  5. Outdoor Furniture Store

Written by the company

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(289)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend!

Ordered a chest of draws, so fast delivery notification and customer care all the way until delivered.
Quality is solid over the moon.
Would 100% recommend.
Thankyou.

3 March 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

I couldn’t speak highly enough of how…

I couldn’t speak highly enough of how impressive the service provided from the date of order until receipt of the item.
Nick in customer care has been fantastic throughout

6 March 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Iain,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great company

Quick delivery and good price for a good quality product

24 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Mrs Rees,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

really great company

really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*

5 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Gemma,

We are so pleased you are happy with your new chairs!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

This is so funny

This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.

12 February 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Ellie,

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

They were on time

They were on time , phoned ahead of time, and very friendly

7 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Mrs Davies,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great Customer Service by Nick

Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.

14 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Debra,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Rated 5 out of 5 stars

Shoe rack

Excellent product as well as prompt delivery

5 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Tomas,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Brilliant

I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏

4 February 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Eileen,

We are so pleased you are happy with your new sideboard!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars
Home Garden Direct logo

Reply from Home Garden Direct

Hi Sophie,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

I ordered a tv unit it was so easy to…

I ordered a tv unit it was so easy to build on my own amazing quality very happy with it

27 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Rated 4 out of 5 stars

Mirror itself is lovely and good price

Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again

27 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Craig,

Thank you for your feedback, much appreciated.

We are pleased that you like the mirror and apologies for the issues you have experienced with the courier.

Kind regards

Rated 5 out of 5 stars

I am so pleased with the mirror I…

I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you

31 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Rated 5 out of 5 stars

Thank you

Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you

31 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi,

We are so pleased you like your new chairs!

Thank you for your lovely feedback, very much appreciated.

Kind regards

Rated 5 out of 5 stars

Excellent Customer Service

Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.

6 February 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Wendy,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Rated 5 out of 5 stars

I recently purchased a shoe cabinet…

I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.

23 January 2025
Unprompted review
Home Garden Direct logo

Reply from Home Garden Direct

Hi Hayley,

We are so pleased you are happy with your new shoe cabinet!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Great customer service.

I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!

7 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Morag,

We are so pleased you like your new sofa!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Rated 5 out of 5 stars

Will certainly shop here again.

Will certainly shop here again.
Brilliant service
The sofabed is a fantastic addition to my spare room 😀

6 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Ms Parkinson,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Rated 1 out of 5 stars

Cabinets all scratched and called twice…

Cabinets all scratched and called twice with no look over the phone!!

2 January 2025
Home Garden Direct logo

Reply from Home Garden Direct

Hi Jade,

Apologies for the issues that you have had. I have tried to call you first thing this morning and have left you a voicemail.

I’m sorry that you have not been able to get through to us, I’m not sure what time you tried to call but our opening hours are Monday – Friday 08:00 – 16:00 and we have been here all week (these are on our website along with our e-mail address).

If you tried to call us between Christmas and New Year we were closed from the 24th December to the 2nd January, there was a message on our website to reflect this.

I have sent you an e-mail as well, so we can look to get this resolved to your satisfaction ASAP.

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