Home Energy Reviews 

It's a small energy company compared to the big shots but they have good customer service. The only reason I am leaving is because of the present climate, with bills predicted to soar in July, and I needed to have a fixed energy deal. I would certainly recommend them as a provider to anyone. They have the best prices at the moment which has been a bonus up until now.

Home Energy have been a fabulous company and I have loved being a customer of theirs. They have been very fair with their pricing and the customer service is second to none. When I have called them, the phone has been answered straight away by a helpful person. None of the waiting 20 minutes!! I am truly very sad to have to leave them. The reason I have to leave is to fix a tariff at this very uncertain time. I stayed with them as long as I could, but with prices expected to rise by 14% in July I have no choice but to get a fix at an extra cost per year with another company. Their variable pricing has always been lower than the price cap. Home Energy please offer a fixed tariff as I would love to come back.

Beware will take money you dont owe.

Never switched to this company, as never completed. There website does not allow you to amend or cancel firect debit. I have told there team more than a dozen times to cancel the direct debit. They just ignore requests and leave it set up, to take money on a non existent account. Not there customer, owe nothing, yet they still whara cash grab.
keep well away, they stinging people. Wow. And there agents are rude and ignorent, ignore requests and refuse to accept a complaint. Another job for the ombudsman, they shouldnt let companies like this set up.

I got a reply almost immediately which was great. Aysha had obviously taken the time to understand my query and resolved it straight away. Excellent service. Thank you.

Home Energy is a great choice—as long as you never actually need to talk to them. Their prices are unbeatable, but their customer service is non-existent.

If you're moving out or switching providers, be warned: their website and some of their CS staff are more likely to create problems than solve them. It's a classic trade-off: Choose the low price, sacrifice the service. Go for Home Energy if you're feeling lucky!

Specifically, my experience with a staff member named Sei was a total nightmare. Dealing with them completely changed my perception of this company. It made me realize that saving a few pounds on bills is never worth the sacrifice of basic customer service. Don't make the same mistake I did.

I only gave 1star because it wouldn’t let me leave zero.
Shocking company, I couldn’t leave meter readings as the app wasn’t working and the website was glitching every time I tried it.
When I tried to pay my final bill the web page didn’t recognise my details, phoned up but can’t pay over the phone.
My advice STAY AWAY

Quick and effective service . So professional!

Promised 23p elec gave me 27p and 8p more expensive daily standing charges straight after I switched. Absolutely pointless. And the stress to me isn’t acknowledged by them. Within days of signing up with them I now have to switch again. Cancel direct debit immediately. Website portal like something from 1999
In short.. you don’t get what you agree to. Scandalous. Once confidence is lost it’s the end. Keep your promises!

Shocking (no pun intended) -
From 1 April, we were told to expect ~6% lower pence per kw electricity costs. Instead? I’ve been hit with a ~15% increase. That’s a 20%+ swing in the wrong direction.
Just 2 weeks ago, messaging said bills wouldn’t rise. A double-digit jump in unit rates completely contradicts that—and seriously undermines trust.

Customer service didn’t help:
– Questions ignored
– Explanations unclear
– Basic % maths questionable
– Promised callbacks never happened

Meanwhile, staying on a variable tariff feels like a gamble. With global energy markets so volatile, customers are left exposed to even higher prices.

I want to support new and competitive suppliers—but unexpected hikes + poor communication + weak service = lost trust.

I’ve now switched. Lower rates secured, fixed for 12 months, and far more certainty.

Hope lessons are learned—but for now, I’m out.

Excellent in every respect. They dealt with my issue quickly and efficiently; outstanding communication and a genuine desire to help.
I moved to Home Energy from a major supplier last year. The difference in customer service is huge. A refreshing approach and much better value.

Dawn was exceptionally helpful and efficient.

Aysha has been so nice - answering loads of questions, super fast and clear.

I was confused so queried but with quick replies I now understand

Mahiza, was attentive, empathetic and respectful. Had a ‘complicated’ problem that was resolved! Thanks 😊

I phoned Home Energy to enquire about the tariffs, found them to be very helpful and much cheaper than my other supplier. I rang them twice and on both occasions did not have to wait long on the phone for it to be answered. So far so good. If the switch goes smoothly and my billing is no problem with the smart meter, I will be a very happy customer.

Great customer service. Thank you to Mahiza for your help.

Signed up for dual tariff, they messed up and only transferred the gas! Called them and was given a crazy story that our current supplier had not provided electricity meter details, spoke to existing supply, they confirmed noncence as the new supplier never asked to transfer both tariffs.
This company take very early payments by ddm even before you transfer. To be honest I should have never swapped to homeenergy😞

Since the death of my husband I have been trying to transfer the direct debit to my account.
I gave all the relevant information and was led to believe the new account had been set up. I then received several emails to say payment had not been made. It turns out HE had made an error, sending my bank a debit request with a zero amount. I contacted them and was told the debit would be rearranged. Meanwhile I keep receiving emails, and now letters, saying payment has not been received. It has.
As I made my first contact with their bereavement service I have to say that their handling of this matter has been insensitive at the very least.

Mahiza was amazing. Resolved my issue promtply

e chat with Home Energy to amend an incorrect meter reading I submitted. It was easy and very straightforward