Home Digital Services (HDS) Reviews 

20,270
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,562 reviews, reviewers overwhelmingly had a great experience with this company, often praising the outstanding quality of the work provided. Customers frequently mention that the staff and engineers are extremely polite, highly knowledgeable, and exceptionally efficient when solving various aerial and television problems. People also appreciate the prompt same-day service and how quickly technicians arrive at the property to handle urgent repairs without causing any mess. However, some reviewers were not happy with unexpected billing issues, noting significantly higher prices and extra charges than initially discussed or expected. A few other people also felt that communication regarding appointment scheduling and call-out fees could be improved when dealing with customer service.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting that engineers are prompt, polite,... See more

Service

Customers expressed great satisfaction regarding the service, frequently highlighting polite engineers who... See more

Price

Consumers find price to be a major point of frustration, with many reviewers reporting excessive charges and... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, as people frequently had to chase the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We needed to have our aerial fixed. The service from the company was not entirely satisfactory as they delayed sending anyone for three days. However the repairman, Jake, arrived promptly on th... See more

Rated 4 out of 5 stars

Very simple initial booking system Slight issue with the automatic messaging but sorted out by staff immediately Engineer Raymond was first class Diagnosed problem & advised on best solution Ver... See more

Rated 5 out of 5 stars

Pete, the engineer, was highly professional, tidy and did a great job. He wore overshoes each time he came indoors and his work was superb. He explained what he was doing and found the nearest and mo... See more

Rated 5 out of 5 stars

We phoned the company on a Saturday morning and were promised a visit that day. We later received a call, as promised, giving us 45 minutes notice that he was on his way. Gary was absolutely brillian... See more


Company details

  1. Antenna Service
  2. also in
  3. Satellite Communication Service
  4. Technical Service
  5. Telecommunications Service Provider

About Home Digital Services (HDS)

Written by the company

Home Digital Services

Welcome to Home Digital Services, where we specialise in bringing cutting-edge technology solutions to modern homes. With years of experience and a commitment to exceptional customer service, our mission is to streamline your daily life through innovative digital solutions.

Our Services

  • Home Cinema Installation: Transform your living room into a state-of-the-art cinema with our bespoke home cinema setups. Learn more.
  • Smart Home Systems: Control lighting, heating, security, and more from your fingertips with our fully integrated smart home solutions. Explore smart home options.
  • TV Wall Mounting: Achieve the perfect viewing angle with our professional TV wall mounting services. Find out more.
  • Wi-Fi & Networking: Ensure seamless connectivity across your home with our expert Wi-Fi and networking services. View our solutions.
  • Multi-Room Audio: Enjoy high-quality sound in every room with our multi-room audio installation services. See details.

Why Choose Us?

At Home Digital Services, we take pride in offering tailored solutions to each client. Here’s what sets us apart:

  • Expert team with years of industry experience.
  • High-quality installations using premium products.
  • Personalised customer service designed to meet your unique needs.
  • Outstanding reviews from satisfied customers.

Get in Touch

We’d love to help you create the smart, connected home of your dreams. Visit our contact page to request a quote or speak with one of our experts today.

Home Digital Services (HDS)

Written by the company

Same Day Service (where possible).
Before we carry out any work, we will fully diagnose any issues, take the time to understand your requirements and offer a range of solutions to help you make an informed decision.

Contact info

  • Mansfield Innovation Centre, Oakham Business Park, Hamilton Way, NG18 5BR, Mansfield, United Kingdom

  • homedigitalservices.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(20,270)

1,396 reviews in the last 12 months

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Rated 5 out of 5 stars

Engineer came from a good distance…excellent service. Will recommend

Engineer came from a good distance away.
Come with in the time window given.
Very professional person but relates well with customers.
Diagnosed my problem within minutes of arriving. Not my ariel as I thought or tv but my free they recorder.
After all that set my tv up without the recorder and the big bonus no call out fee. Thank you to the engineer very much and his company.

16 February 2026
Rated 1 out of 5 stars

No show

1st booking I received a message to say an engineer was unable to make the time booked. 2 nd booking I received a phone call to say engineer was on the way. 3 hours later, no sign of an engineer, no answer when I tried to phone. Does not instil confidence in the business.

14 February 2026
Rated 5 out of 5 stars

Great

Great, the engineer turned up after about one and a half hours after I booked a slot for Saturday morning online halfway in the timefame, he knew straight away I'd purchased the wrong type off freeview box for a satilte dish signal but still done a quick check on signal strength and connections and I didn't get charged a penny

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient, checked our Ariel and input signal, before recommending the Ariel we needed. The work was done on the date promised and our TV is now in full working order.

12 February 2026
Rated 5 out of 5 stars

He turned up

He turned up. Give me very helpful information,
Instead of a new Ariel, he recommended a freely box,
this is new! and can fit the box for me.

11 February 2026
Rated 5 out of 5 stars

Stuart was very helpful

Stuart was very helpful, and confirmed there was nothing wrong with my aerial. He confirmed that our settop box is broken and needs replacing.

13 February 2026

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