HomeCraft Gutter Protection™ Reviews 255

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Gutters were never properly installed and all came loose after a wind storm, after spending nearly $12K on the installation. Then I was

Rated 3 out of 5 stars

Nice presentation but poor customer service. Guards were installed under the shingle making them curl up and voiding my roof warranty. Installed at such an angle that rain water runs over and look ter... See more

Company replied

Rated 5 out of 5 stars

Blake Hackney was professional and friendly. He was informative and educational about gutters and all things related to them. He helped us get a good understanding for what my house would need for it... See more

Company replied

Rated 5 out of 5 stars

Josh Mauldin did a good job presenting his information. When we were shopping for other products, we could only see how their products actually worked. So, we really liked seeing the samples of othe... See more

Company replied

Company details

  1. Gutter Cleaning Service
  2. Home Improvement Store

Written by the company

Tired of cleaning your gutters or hiring a gutter cleaning company? We offer a more permanent solution to gutter cleaning. Learn about our gutter guards today.


Contact info

3.3

Average

TrustScore 3.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had a very pleasant visit with Eric and…

Had a very pleasant visit with Eric and Matt from Home Craft today on install of new 6 inch gutters. These guys are very professional and knowledgeable on there product. Providing me with all the information I needed to make an effective decision. Oh and did I mentioned they were not trying to force a decision on the install. Explain to them that I had other installer’s coming by and they were fine with that. Now time to make a decision shortly. Thanks guys!!

5 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection and have a great day.

Rated 5 out of 5 stars

Lytle Brown came out to my home…

Lytle Brown came out to my home completed evaluation of my gutter system and then provided detail quote of the work to be completed. I was very impressed with the presentation of the gutter protection and the competitive quote provided. I would recommend Homecraft to anybody.

5 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We are so happy to hear you had a wonderful experience! Thank you so much for your kind review!

Rated 5 out of 5 stars

I had four of the top 5 gutter…

I had four of the top 5 gutter protection companies come out and give me their spiel. I told them all the same thing, "I'm not making a decision today. I'm doing my research and I'll give you an answer by the end of the week".

Here is my review (in no real particular order...)

Company 1: I liked their product rep. The quoted price was good but the manager couldn't guarantee the price after the rep left. (I call b.s. on that because if they wanted the sell, they could & would).

Company 2: I didn't really like the quality of their product as well as Company 1. Rep was friendly but he felt the need to "man-splain" everything - even after I told him I have been around construction my whole life. Their price was double the quoted price of the Company 1.

Company 3: Loved the rep! She was personable, and the most knowledgeable. I was not impressed with their product (basically because of my research and partially because I was biased due to other company's spiels. This company was by far the most expensive - FOUR times the cost of HomeCraft!!

4th company... HomeCraft! The regional sales manager (I think that was his title) came out with Dana from the Raleigh office and they were fantastic. (Side note: The original rep was stuck in traffic for over 3 hours so he/she missed the original appointment). Matt listened to me, knew I had already had 3 people come out and had quotes from those 3 companies (I did NOT share quotes with anyone). He gave me his spiel, the best quote up-front and was not high-pressure. Overall, I think their product is the best. The materials are top notch and their system technology makes the most sense to me.

What I learned from this experience: Be honest; do your research and don't let anyone pressure you into making a rushed decision. Be respectful of your sales agents time. Most of them work on commission and really believe in their systems. Gutter's and gutter guards are very important for the maintenance of your home.

4 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate your kind feedback of HomeCraft Gutter Protection and thank you for taking the time to leave us a review. Have a great day and thanks again.

Rated 5 out of 5 stars

Bill Phipps came out to help me with…

Bill Phipps came out to help me with gutters. Very professional and kind. I would definitely recommend Bill P and homecraft

4 August 2022
Unprompted review
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Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection and have a great day.

Rated 5 out of 5 stars

Josh Mauldin with HomeCraft was very…

Josh Mauldin with HomeCraft was very helpful and was able to give me my quote in a timely manner. He was on time to our appointment, professional, and explained everything thoroughly.

3 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at HomeCraft Gutter Protection and hope to see you again; take care!

Rated 5 out of 5 stars

Stellar Company - Superior Products

Bob, with HomeCrafters has been nothing but helpful, truly delightful, and ensured that I was getting the best system for gutter placement. I did get a few quotes from other competitors, but truly felt that HomeCrafters had the superior products and ultimately would take care of my home needs. I am so excited for the work and craftsmanship that will be done.

2 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Thank you so much for your review of HomeCraft Gutter Protection™! We truly appreciate the feedback and hope to hear from you again.

Rated 5 out of 5 stars

gutter guard purchased

Very good introduction of product and overview when Christy came out to our home. She showed the gutter guards that are better than the old ones that were damaged and we need them replaced. We are scheduled to have them put on soon. Thank you.

2 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at HomeCraft Gutter Protection™.

Rated 5 out of 5 stars

Choosing the right gutters

Mike Huskey met with us in our home. Mike was honest with his answers to our questions and left us knowing we made the right decision to entrust our gutter installation with Home Craft.

2 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Thank you for your five-star review, Gail. Our team at HomeCraft Gutter Protection always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

Rated 1 out of 5 stars

Home Craft -- terrible communication

I contacted Home Craft through Home Advisor. They scheduled an appointment with me to come and look at my gutters. Then they called me back to reschedule saying they had double-booked me so I rescheduled again. They continued to call me multiple times a day to the point it was annoying and when I could answer, they proceeded to tell me they double-booked me again. At that point, I said take me off your list and I'll take my business elsewhere.

1 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Good Morning Mr. Webber, I apologize for the incoinvence I can not find you in our system as a customer. If you could please call our 888-493-9791if you believe this information to be incorrect.

Rated 5 out of 5 stars

Bob came out to show his product

Bob came out to show his product. He was very prepared, and extremely friendly. He was very knowledgeable, and made our decision stress free and easy.

1 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection and have a great day.

Rated 5 out of 5 stars

Nice and professional

Christy has the talent for listening and explaining very well at the same time. On top of that she is nice and professional. Good asset for HomeCraft and for customers.

1 August 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

That is so amazing to hear! Thank you so much for taking the time to share your feedback with our team at HomeCraft Gutter Protection. It's great to know that we continue to provide our customers with everything they need. Have a great day!

Rated 5 out of 5 stars

Home Craft performed very well working…

Home Craft performed very well working with our partners during replacement and installation of our new gutters. Christy Morris of Birmingham was very helpful and thorough in establishing a price we could afford. She worked with us tirelessly to be sure the job was completed.

31 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Thank you for your five star review. The HomeCraft Gutter Protection team is delighted we could serve you so well.

Rated 5 out of 5 stars

Mike Huskey came by

Mike Huskey came by , great person. Great time discussing my gutters and leaf filters. Liked so. Much I decided on his company to install them.

31 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at HomeCraft Gutter Protection.

Rated 5 out of 5 stars

Sales person very helpful and knowledgeable

Brandon Livengood was a great contact person for your company. He was on time and spend time explaining everything to us. Brandon was very knowledgeable and knew the product and how it works to help the home owner.

30 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection and have a great day.

Rated 5 out of 5 stars

We had an awesome experience with Josh…

We had an awesome experience with Josh Clifton today. He was very knowledgeable about the product he is selling. We wasn’t buying gutters today we were still in the process of looking around but he sold us completely on his product today

30 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at HomeCraft Gutter Protection and hope to see you again; take care!

Rated 5 out of 5 stars

Josh Mauldin was on time and very…

Josh Mauldin was on time and very professional and a pleasure to work with.

30 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at HomeCraft Gutter Protection and what we offer.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Mike Husky purchasing new gutters and gutters guards. He help us a lot with our purchase and with the paperwork.

30 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate the five stars! Thank you for rating HomeCraft Gutter Protection and have a great day.

Rated 5 out of 5 stars

Happy in the triangle

Matt from the Raleigh office has been an absolute pleasure to work with! Made multiple house calls and been very patient explaining the product and working to get everything set for the install with us. Can’t wait to see how the product holds up, but I have no doubts I’ll be happy with the results (or receive excellent warranty service).

29 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at HomeCraft Gutter Protection.

Rated 5 out of 5 stars

Josh Mauldin arrived on time and did a…

Josh Mauldin arrived on time and did a very thorough home inspection and was very professional.

29 July 2022
Unprompted review
HomeCraft Gutter Protection™ logo

Reply from HomeCraft Gutter Protection™

We appreciate your kind feedback of HomeCraft Gutter Protection and thank you for taking the time to leave us a review. Have a great day and thanks again.

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