Brilliant experience ordering from Home Cosmetics 💗 Fabby price on quality brand items and delivered in 2 days from order being placed. Items arrived well packaged and covered in tape marked “Fragi... See more
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Review summary
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Excellent service - the product was delivered within 2 days and I was kept updated on the delivery schedule. I bought a perfume gift set and it was packaged very well. This is the first time I have bo... See more
Company replied
My purchase arrived very quickly and was well packed. The price was highly competitive and the website easy to use for ordering. I would have no hesitation recommending Home Cosmetics to anyone.
Company replied
Super fast delivery even here in a remote part of Ireland. Good quality perfume at a really good price and they give points too for further discounts
Company details
Written by the company
Home Cosmetics is a leading Fragrance & Cosmetics retailer based in Ireland. We offer a wide range of premium Men & Women’s Fragrance & Cosmetics, with over 1300 products from more than 80 big-name brands such as Hugo Boss, Paco Rabanne, Clarins, L'Oréal, and many more. Explore our curated collection today and find the ideal gift.
Contact info
5-7 Tobermore Road, Draperstown, BT45 7AG, Magherafelt, United Kingdom
- info@homecosmetics.co.uk
- homecosmetics.co.uk
4.3
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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On the Web site you should state the…
On the Web site you should state the dispatch time especially over Christmas and new year! If I had of know how long it would take you to get my purchase in the post I wouldn't have bought from you!
31 December 2024
Reply from Home Cosmetics
Thank you for your feedback, and we’re sorry to hear about your disappointment with the dispatch times over the Christmas and New Year period.
We do aim to make delivery timelines as clear as possible, especially during busy periods, and we’ll review how this information is displayed on our website to improve clarity in the future. Your feedback is valuable in helping us enhance our service.
Very easy website to use got just what…
Very easy website to use got just what I needed and at a great price. Very happy customer 😀
30 December 2024
Reply from Home Cosmetics
Thank you for your feedback! We're glad you found the website easy to use and got what you needed at a great price. We appreciate your support and hope to see you shop with us again.
I am still waiting for my item to be…
I am still waiting for my item to be dispatched 2 days later.
I ordered this hoping I’ll get it by Thursday but they still haven’t dispatched the item and their customer service is terrible. They don’t respond to emails.
WOULD NOT RECOMMEND
8 December 2024
Unprompted review
Reply from Home Cosmetics
Thank you for your feedback, and we’re sorry for the delay you’ve experienced.
Due to the high demand during the Christmas period, carriers everywhere are facing delays, which may impact the dispatch and delivery times. We understand how frustrating this can be and appreciate your patience.
We aim to respond to all emails as quickly as possible during this busy time, and we’re sorry if you haven’t received a reply yet. Please rest assured, we’re doing everything we can to get your order dispatched and delivered to you as soon as possible.
TRIED TO ORDDER TWO Yardley gift packs…
TRIED TO ORDDER TWO Yardley gift packs but received and was only charged for one,so had to place a second order not knowing if it arrive in time.
28 November 2024
Reply from Home Cosmetics
Thank you for your feedback.
We’re sorry for any confusion caused. When your first order was placed, we reached out to let you know that the Yardley gift packs were out of stock at the time, which is why only one was sent and charged.
We understand how important it is to receive your items on time, especially during the busy holiday period. If there’s anything further we can do to assist, please don’t hesitate to let us know.
Great price
Great price , speedy delivery have purchased again as impressed with service
28 November 2024
Reply from Home Cosmetics
Thank you for your review! We're so pleased to hear you’re happy with our prices and quick delivery. It’s great to know you’ve chosen to shop with us again, and we look forward to helping you in the future.
Christmas
Wanted some boss miniatures last year every where I try was sold out this year try this sight and got some well pleased
28 November 2024
Reply from Home Cosmetics
Thank you so much for your 5-star review! We're delighted to hear you found the Boss miniatures you were looking for with us this year. It's great to know you're pleased with your purchase. We look forward to helping you again in the future—have a wonderful Christmas! 🎄
I've given this 1 star because you…
I've given this 1 star because you could not give zero I ordered a 50ml loulou perfume and what I got was not loulou it was either fake or out of date it smelt of nothing
And they are refusing to take it back because I had opened it and the seal would be broke
HOW ELSE WOULD I KNOW IT WASNT LOULOU IF I DIDNT OPEN IT AND SMELL IT
30 November 2024
Unprompted review
Reply from Home Cosmetics
Hi Marie, Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We want to assure you that all our products are 100% authentic and sourced from reputable manufacturers. We do not sell counterfeit or expired products.
Regarding returns, we kindly ask customers to review our Terms and Conditions before purchasing. As stated, for hygiene and safety reasons, we cannot accept returns on items that have been opened or used, as breaking the seal compromises the product. We understand this policy can be disappointing, but it ensures all our customers receive products in pristine condition.
If you feel the product you received was not as expected, please contact our customer service team. We’re happy to investigate further and provide any necessary support.
Thank you for bringing this to our attention. We value your feedback and remain committed to ensuring a positive experience for all our customers.
Pleased with my purchase
Arrived in fair time, sturdy box with no damage, well packed.
Pleased with my purchase.
28 November 2024
Reply from Home Cosmetics
Thank you for your lovely review! We're happy to hear your order arrived on time, well-packed, and in perfect condition.
went in to use a 10% discount provided…
went in to use a 10% discount provided but wasn’t working/applied.
28 November 2024
Reply from Home Cosmetics
Thank you for your feedback. We’re sorry to hear you had trouble applying your 10% discount. This may have been caused by a technical issue, and we’d love to help resolve it for you.
Please reach out to our customer service team with your order details, and we’ll ensure the discount is provide asap
Nothing received as yet?
28 November 2024
Reply from Home Cosmetics
Hi Julie,
Thank you for getting in touch.
We’re sorry to hear you haven’t received your order yet. If you could kindly provide your order confirmation or reference number, we’ll be happy to look into this for you and provide an update as soon as possible.
I am particularly pleased with the…
I am particularly pleased with the service I received and the price of the product that I purchased. My wife os extremely happy with her gift, thank you Home Cosmetics.
3 November 2024
Reply from Home Cosmetics
Thank you for your feedback! We're glad you were happy with the service and price, and it’s great to hear your wife is pleased with her gift. We appreciate your support and hope to see you shop with us again.
Great price fast delivery
1 November 2024
Reply from Home Cosmetics
Thank you for your 5-star review! We’re glad you were happy with the price and impressed with the fast delivery.
Continuous updates and fast delivery
31 October 2024
Reply from Home Cosmetics
Thank you for your review! We’re delighted to hear you appreciated the continuous updates and fast delivery. Your feedback means a lot, and we hope to see you shop with us again soon! 😊
Discount perfumes
I always buy my perfumes from Home Cosmetics. They have a great range of perfumes and aftershaves at great prices. Delivery is free, fast and efficient. Highly recommended.
1 November 2024
Reply from Home Cosmetics
Thank you for your great review! We’re glad to hear you’re happy with our range, prices, and delivery service. We appreciate your recommendation and look forward to your next order.
Charlotte - Home Cosmetics
Reply from Home Cosmetics
Thank you for your review! We’re pleased to hear your order arrived on time and as expected. We appreciate your feedback
BEWARE
Bought my favourite perfume from this site.
There's absolutely no fragrance whatsoever.
I emailed the company and they asked if I was sure I had ordered my regular perfume.
I replied to let them know I certainly did but there's nothing that can be done.
I'm stuck with a bottle of water.
30 October 2024
Unprompted review
Prompt delivery, smooth service.
Ordered on Sunday, got the product on Tuesday. Original perfume, good prices, well packed. I was skeptic at first as I didn’t know the company but will definitely be buying from them again.
22 October 2024
Unprompted review
Reply from Home Cosmetics
Thank you for your fantastic review! We're delighted to hear you were happy with the quick delivery, great prices, and quality of your order.
IF I COULD GIVE ZERO STARS I WOULD 😡
If I could give Zero stars I would, I ordered some perfume & didn’t get what I ordered, I had an Email confirmation of the goods I ordered & paid for, their website listed the item I ordered they sent me something different not what I ordered but I could of bought it elsewhere cheaper £20 cheaper..
I was offered a 10% discount of another order…. Once bitten not in a million years ..
I will never use this site again & I will warn my friends & family also Social Media sites, being unable to get out & I don’t drive & Royal Mail not able to collect the item I am disgusted with their lack of help…
Extremely disappointed and angry 😡
1 October 2024
Easy to order fast delivery good price…
Easy to order fast delivery good price smooth transaction
3 October 2024
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