Home Coffee Machines Ltd Reviews 

I’m based in the US and ordered an ECM flow control valve for my Rocket Mozzafiato as I couldn't seem to obtain one locally. Not only did I receive the valve in super quick time from Ireland but Angel one of the customer service reps proactively reached out to check everything was ok. I had a small challenge with the system but then Ciaran one of the engineers jumped in & quickly helped me sort the issue. 5 Star customer service from a high performing team. Would highly recommend and no they aren’t paying me to write this!

Very helpful in the chat, quick to receive the order in Portugal and everything well packed.
Recommend!

Had an issue with my coffee machine. Google said it was a DIY fix. Came across Home Coffee Machines with the part. Ordered Sunday night and received it Tuesday morning. Fitted and working again. Genuine parts. Will use again and definitely recommend.

Considering it had to come across an international border, delivery was incredibly fast.
The part was well packaged and easy to replace.

They take care of my coffee machine really as experts, running like new, great and quick communication, professional services and always try to help.

Our Expobar workhorse coffee machine, which produced (counted by the clock of our old grinder) in excess of 20,000 delicious coffees in the last 10 years since we bought it in Spain, has finally given up the spirit.

After some search for a worthy replacement, we purchased online from Home Coffee Machines Ltd (in Ireland) the Profitec Pro 600 coffee machine and Profited Twist SD54 grinder from Home Coffee Machines and had both delivered to our home in the Wirral, in England. This vendor offered the machine at the lowest price anywhere in Europe (we also found it at higher prices, in increasing order, in Germany, Greece and the UK). The Home Coffee Machines Ltd included transportation AND customs, an aspect which has given us nasty surprises on recent imports of consumer goods from Europe.

Besides the price, we were impressed by the service from the very moment we completed the purchase - well past 9pm UK time. After receiving the automated acknowledgment of receipt of our order, about an hour later the same night (!), we received an email from a person (confirmed, not a bot) informing us that "the model we ordered (and by that time had paid for) did not exist, would we accept a higher value model for the price we paid instead?", which we happily did.
On the next day we inquired about delivery and were told (by the same person) that our goods would arrive by a specialist transporter, because Home Coffee Machines Ltd does not trust the "usual" transportation companies to treat the machines carefully enough. Indeed, we received our machine a couple of days later and have been enjoying spectacularly good coffee since.

On all three counts, we were impressed by the value for money of the product, as well as the professionalism and speed of response of the company. It is very unlikely that we will be changing our new machine any time soon, but if we were to ever purchase a new one, no matter which country we live in (we move around in Europe) we would definitely return to this vendor.

Highly recommending Home Coffee Machines!

UK buyers beware: Impossible return process & unexpected EU customs charges
Avoid ordering from Home Coffee Machines (homecoffeemachines.ie) if you are based in the UK.
They shipped an incorrect/incompatible part from Northern Ireland and collected payment in GBP (£).
However, when returning their wrong item, they demand you ship it back to their address in the Republic of Ireland.
Irish Customs then generated a €27 charge on a £66 item. It is impossible to pay this online from the UK (the payment portal strictly blocks non-Irish/UK-based IPs/cards and requires physical payment in Ireland) HCM refused to assist, refused to pay the customs charge on their end, and hid behind their standard refund policy, leaving the buyer completely stuck with an incorrect part and unable to return it.
Extremely poor customer service and a total nightmare for UK customers.

Excellent service. Fast delivery

Great experience with Home Coffee Machines. Thank you for the excellent technical support, clear repair guidance, and fast delivery of spare parts. They helped me solve my coffee machine problem easily. Five stars!

I needed a replacement water tank for my Sage Barista Express. It arrived incredibly quickly (despite being delivered to England when the store is in Ireland) and the customer service was friendly and helpful.

I discovered Home Coffee Machines via watching a YouTube video on how to fix our Sage coffee machine. The video made it look easy, and indeed it was. Part ordered from website and delivered very quickly. There was excellent follow up after the sale to check that everything went well.

Excellent service and fast delivery!!
I even got a lovely message afterwards to confirm everything arrived and was working well - lovely personal touch!
Highly recommend and will definitely be purchasing again from them if I need something for my Sage Express machine 🥰

I highly recommend this shop! Their prices are great and the delivery is incredibly fast. What I appreciate the most is that they don’t just sell you a coffee machine and forget about you. Even after a few years of use, they have all the necessary spare parts available, so you are never left on your own.
Whether you need replacements, descalers, water filters, or any other essential accessories for daily use, they have everything in stock. Fantastic customer care, I will definitely keep buying from them!

Fast processing and delivery, also kind personnel.

Good price and product arrived quickly. Highly recommended

After several years of daily use, my Lelit Bianca started leaking from the drip valve. I replaced the safety valve & the vacuum breaker, but was unable to find an OLAB expansion valve except at Home Coffee Machines. They shipped immediately & I was back to making great espresso!

Excellent service from start to finish! The delivery was incredibly fast, and the machine arrived in perfect condition with secure packaging. Everything worked exactly as expected.

I also really appreciated the follow-up after the delivery to make sure everything was satisfactory. That level of customer care shows genuine commitment to customers.

Highly professional, reliable, and responsive service. I would definitely recommend this seller and will happily purchase from them again. Thank you!

Delighted with my Profitec Go from Home Coffee machines. Device came in no time, in perfect condition and has really elevated my espresso setup.
I'm hoping i won't need another machine for a long time, but would order from them again when the time comes.

Really quick turnaround on delivery for the Profitec Go, everything arrived perfectly, a lot of added protection on the packaging which was appreciated!

Quick delivery, great price y even they ask you afterwards, if everything was received well. 10 out of 10. Thank you Michael