Homecctv Reviews 

192
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had our CCTV fitted around 8-10 years ago and at the time the team were great. Today I’ve had a new internet fitted and my cameras needed to be connected. I dropped Rob a message on WhatsApp to se... See more

Company replied

Rated 5 out of 5 stars

We have been with this company for approx 7 years now, we have recently updated to a 4 camera system with them. Really good system and phone app. Records and notifies you of anyone present, built in... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with Home CCTV & Alarms. We have had 3 cameras installed by their engineer, James. He was knowledgeable, efficient and very helpful and has done an excellent installation. He had... See more

Company replied

Rated 5 out of 5 stars

Had our cameras upgraded today by Homecctv. There engineer james was amazing from start to finish. He was respectful of our property, very friendly & very knowledgeable. He explained everything to u... See more

Company replied

Company details

  1. Security Equipment Store
  2. also in
  3. Burglar Alarm Store

Written by the company

Home CCTV Ltd is a family run business providing CCTV & Smart Alarm installations covering most of the North of England. Established in 2016 to provide first class systems for homeowners, initially choosing to focus solely on CCTV, but have now extended our experience and service to Smart Alarms and also for commercial premises. Our systems are designed to be easy to use, regardless of your level of technical ability. We pride ourselves on providing great customer service, with an ever-growing customer base which now exceeds 8000 satisfied customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(192)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Always on hand to help with any issues

Always on hand to help with any issues, great service 5*

28 May 2024
Homecctv logo

Reply from Homecctv

Thanks for the great feedback Alison, As you say, we are only a phone call away.
Thank you for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Awesome service

This company do what they promise to do. Had the Cctv system for several years now and only needed support once which was dealt with very quickly. Highly recommend this business for any Cctv or alarm requirements.

26 May 2024
Homecctv logo

Reply from Homecctv

Thanks for the great feedback Peter, It's great that you've had the system for years and only needed our help once but when you did we are only a phone call away.
Thank you for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Cardwell

We have cameras 🎥 installed and they did a fab job the after sales/Service is second to none
Well recommend

13 March 2024
Unprompted review
Homecctv logo

Reply from Homecctv

Thanks for the great feedback Alison,
Thank you for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Problem solved in minutes

We had our cctv installed a year ago, However we have changed our broadband provider and couldn't access it on our phones even though it was still on the tv, I contacted home CCTV about this and they got back to me within 5 minutes to tell me what to do, I received a video on what I needed to do and it was resolved within 10 mins. They have been absolutely amazing through and through. Would highly recommend them 😀

23 May 2024
Unprompted review
Homecctv logo

Reply from Homecctv

Hi Paula,
It’s our pleasure, thanks for the positive feedback 😊

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Also, very helpful when we had technical issues with the service on our mobiles. Would definitely recommend.

23 May 2024
Unprompted review
Homecctv logo

Reply from Homecctv

Thanks for the great feedback Sharon,
We find one of the main ways we differ from other security companies is the free lifetime tech support so I'm glad you find it useful.
We appreciate you taking the time to leave such positive feedback.

Rated 5 out of 5 stars

homecctv - review

I have had my CCTV with homecctv for a few years now and they have been nothing but brilliant. From the first initial visit I was given great, clear information about the cameras how they work, how the app works etc and the installation process was smooth, easy and there was no mess left behind.. In the few years I have had my cameras, I have only had a couple of occurrences where I have needed to call out (one of which was when I had a power cut and it blew the plug) but on the occasions James (in the tech support team) was very quick to respond to me , and he gave me clear instructions and guidance and had my CCTV back up and running in no time. I am soon moving home , and I will be taking my CCTV and staying with this company for the foreseeable. Great friendly staff , quick response, clear cameras, easy to use system /app , all around fantastic.

23 May 2024
Unprompted review
Homecctv logo

Reply from Homecctv

What amazing feedback, thank you for taking the time to write that Rachael, it is very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service! very quick fitting.

10 May 2024
Unprompted review
Homecctv logo

Reply from Homecctv

Thanks for the great feedback Luke,
We appreciate you taking the time to leave this positive feedback.

Rated 1 out of 5 stars

AVOID AT ALL COSTS.. £1500 QUOTES HAHA

Would not reccomend at all. Prices are a complete JOKE !!! Quoted me £1500 for a non-branded garbage system with black & white night vision. Thd guy that came was a cheesy salesman, motivated by commision. He refused to see me without my wife being present? Like why??? When I refused the quote, he looked at my wife and said "well he obviously values money over your safety". How dare you.

Since had another company who fitted me a top of ths range HIKVISION system with Colour night vision.

DO NOT DEAL WITH THEM. They are ripping you clean off. Most people dont know much about CCTV and they play on that. £1500 is TOP money for what I would say is a £300 system at best. They use re-branded VIPER equipment and brand it as "made for us here in the UK" I know this because someone I know had it fitted and I googled the model number.

**EDIT** They have flagged this review as illegal or harmful content. Hahahah its illegal to warn people about this lot... stay clear

10 May 2024
Unprompted review
Homecctv logo

Reply from Homecctv

Hi Raymond,
thank you for your review and sorry for the delay in replying as we have no record of ever visiting a Raymond Briggs.
I’m glad you’ve removed the parts of your review that couldn’t possibly be true but still, a lot of it doesn’t make any sense I am afraid.
We actually flagged this originally with trust pilot as in your original draft you lied in the review by saying we contacted you to have the review removed and offered you £100 to do so!
This was a complete lie, created to paint us in a bad light, which is, presumably, why Trust-Pilot labelled your review as illegal or harmful content.
First of all we would never do that and secondly we don’t have any record of a visit or contact details for a Raymond Briggs on our system so it would be impossible to contact you other than on here anyway to “suggest a bribe”
You mention an acquaintance of yours who is apparently a customer of ours? You’ve provided no details of this person but if our system was so appalling and so over priced then I wouldn’t expect them or anyone else to become our customer, yet we have amassed over 8000 customers and are not aware of any genuine complaints currently from any of them?
Our customer service number is 01132581999 and any genuine customers are welcome to report faults or issues which can be swiftly resolved by our expert team.
However if in some way, we have genuinely done a quote visit for you, perhaps under a different name or perhaps your review uses a pseudonym, and we have managed to offend you, then please accept our apologies.
We would be happy to discuss it further on the aforementioned phone number but I suspect you won’t call…
Regarding price, we offer a wide range of products and offer a free of charge, survey & quote visit, at our expense, so that all potential customers can design the system they want from the many options available.
Our systems are not one fixed price as it all depends on whether you require cameras or alarms, how many cameras or sensors you want, which sensors you want, what picture quality you need, do you need a monitor, TP links, what size hard drive, colour night vision or infra-red, do you need audio, the type of property, how long will it take us install, and the list goes on and on.
There is so much to discuss, we have to provide the free quote visits as it would take forever to discuss on a message or an email.
There are, of course, cheaper systems out there than ours (and more expensive ones too) and you mention Hikvision.
We would not, with good conscience, offer Hikvision.
This is due to hackers being able to penetrate your router’s firewall and confidential information can potentially be taken, it has also been banned in many countries but that may explain why it is cheaper. (You can Google all this by searching “Hikvision banned” or Hikvision hacking scandal”)
We have over 8,000 happy customers and if you were our customer and had purchased our system I am sure you would also be happy with everything, however I am glad you have now got something sorted that you feel fits your needs and we wish you good luck.
Many thanks

Rated 5 out of 5 stars

We've just had a CCTV system and…

We've just had a CCTV system and security alarm installed by Kieran. It's been raining all day but he just got on with the job with a smile on his face, he's a real credit to the business. Perfect installation too, very clean and tidy. We recommend this company to anyone thinking of having CCTV and/or a security system..

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

What can I say apart from ‘What a fantastic service’ from the survey to the installation everything has been professionally completed to a very high standard. Massive thank you to Josh for the perfect installation of our 4 cameras - he had to put up with torrential rain and a husky trying to help. Many thanks and would not hesitate to recommend. N Long - Stoke-on-Trent

10 May 2023
Unprompted review
Rated 5 out of 5 stars

What a great 👍 job

What a great 👍 job. This is unbelievable seeing the power of current technology of cctv camera performance successfully installed in my property in Gorton Manchester. By Home cctv specialist team. Once again thanks alot. For your Excellent service. From Mr Richard Washington. Great Manchester 👍 👌

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

We had a 3 camera cctv system fitted yesterday by Home CCTV and we are absolutely delighted with the result. There are cheaper systems out there, but this is British made and excellent quality with no security issues you can get with Chinese made systems. Joel, the fitter, was friendly and polite and explained everything to us in easy to understand words. The fitting was first class with hardly a wire to be seen. When he had finished, he left everything clean and tidy. On top of all this, he even reconnected a down pipe which builders, a couple of days before, had dislodged. Brilliant service, many thanks Joel.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Great camera system

Great camera system! For me it was the aftercare which was second to none, overall very happy with my 3 cameras could recommend enough. Thank you so much.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Just had two CCTV cameras fitted by…

Just had two CCTV cameras fitted by Adam, outstanding service really helpful in explaining how the system works, shown me what he was doing in and outside my house , Adam was very polite and respectful, I am very pleased with Home CCTV Services LTD would definitely recommend.

24 June 2022
Unprompted review
Rated 1 out of 5 stars

"I'm Gonna Knock You Out"

This so called company installed CCTV and wiring last Tuesday in the rented house next door to me, and in the process disturbed and moved roof tiles and guttering so now there is a drip and it is leaking and dripping straight down onto and all over my front fence and it as only just been erected last October with all the constance harssment i recive from tenants next door in the rented house over the last two years, thats the only reason they had CCTV erected for if i retaliate then i look bad yer right, The Leak only started since they lifted the tiles up, the front fence is wet though and will get damaged, Two to three E mails to them (In my sent Folder too) to receive one snotty answer back, Why should they be lifting roof tiles up even though they can do what they want as it's not on my property if they damage it and moving guttering and tie-wrapping wires to drain pipes the easy way, photo's to prove this too, Also they hand out free Threats on the sly and i quote " i'm Gonna Knock You Out" lol if you catch them out lying about the tiles,

So a security company committing offences against the Person Act 1861 and also committing a GDPR breech about disclosing information in his threats to the tenants next door as they do not need to know my name, And one of the fitters said he would take legal action against me for leaving reviews so there is laws agains leaving reviews now, This review as no defamation in it as it is 100% true, previously traded under the Name HOME CCTV SERVICES LIMITED and main office is in Bridlington,

Buy Ring CCTV and fit it yourself if you can, My 3 year old granddaughter could fit it !

16 February 2022
Unprompted review

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