Order placement was easy on the website , amendments less simple . Homebase customer services denied all knowledge of the sliding door website .Subsequently received the doors a day later than advised... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The installation was excellent on the day, being done in under 3 hours and all packaging removed and the room left clean.
Company replied
Doing this review due to email requests from Homebase. Ordered wardrobe interior with 3 drawers. The received side panels did not match the instructions for 3 drawer wardrobe. Phoned customer... See more
Company replied
Bought these to replace some very dated and dilapidated bi-folding doors, as it was not number one bedroom got the classic steel version as seemed much cheaper. Very pleased with quality of doors... See more
Company details
Information provided by various external sources
Homebase have partnered with Spacepro to bring you HomebaseSlidingDoors.co.uk Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems
Contact info
Innovation Way, S13 9AD, Sheffield, United Kingdom
- 0800 0157252
- info@homebaseslidingdoors.co.uk
- homebaseslidingdoors.co.uk
3.9
Great
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Installation
The installation was excellent on the day, being done in under 3 hours and all packaging removed and the room left clean.
4 December 2024
Reply from Homebaseslidingdoors
Hello Nigel,
Thank you very much for taking the time to leave your review.
We are delighted to hear that you are happy with the service you received from our Installation team.
Your comments have been passed on to all departments concerned.
Thanks
Spacepro
Doors arrived and placed in the room I asked. Very quick and efficient. Look great now installed.
Doors arrived and placed in the room. Very
26 August 2024
Reply from Homebaseslidingdoors
Hi,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you were satisfied with the service you received along with the finished product. We look forward to the possibility of you ordering our products again in the future.
Many Thanks,
Spacepro
Don’t use their system for recommending…
Don’t use their system for recommending what doors you need! We learned that the hard way. Never using Homebase again, cannot return doors even though we didn’t open them. Really poor service.
26 May 2024
Unprompted review
Reply from Homebaseslidingdoors
Hi Stu,
Thank you for taking the time to leave your review.
Unfortunately as an order number wasn't referenced on your initial review, we have been unable to look into this on your behalf. However if you would like to contact our Spacepro customer support team to discuss further, please email customersupport@hdhc.com
Many Thanks
Spacepro
Reply from Homebaseslidingdoors
Hi Steve,
Thank you for taking the time to leave your 5* review, we really appreciate your feedback.
Your comments have been passed on to all departments concerned and we would welcome an order from you again in the near future.
Enjoy your new Spacepro wardrobe!
Thank you
Spacepro
Highly recommend
Excellent service from placing the order, answering queries, to the fitting.
Beautiful wardrobes, I would highly recommend.
15 February 2024
Reply from Homebaseslidingdoors
Hello,
Thank you for leaving your 5* review, we really appreciate your feedback.
We are delighted to hear that you were happy with the service you received from start to finish and we look forward to the possibility of you ordering from us again in the future.
Many Thanks,
Spacepro
Received incorrect parts, but hopefully resolved.
Doing this review due to email requests from Homebase.
Ordered wardrobe interior with 3 drawers. The received side panels did not match the instructions for 3 drawer wardrobe.
Phoned customer service and sent pictures of side panels received, They confirmed that I had received the wrong panels and ordered new ones.
Still to receive them...
Poor quality control, good customer service.
Update.
Been contacted by delivery company and this is due 20th Feb between 6:30 and 7:00am
8 January 2024
Reply from Homebaseslidingdoors
Hi Tom,
Thank you for taking the time to leave your review.
Please accept our apologies for the error which was made in our factory.
I can see that this was reported to our Customer Support team and a replacement order was raised for the correct items. After speaking to our delivery company they have confirmed that the delivery is due today (19/02)
Again we are sorry for the inconvenience caused and hope that once you have completed the installation you will be happy with the finished result.
Thank you
Spacepro
Ok but do your warm ups before you lift
Ordered from the homebase website and no complaints, delivered within 2 weeks by HDS which was a suprise and with a nice new year discount. My issue is with the doors specifically the made to measure (large) glass ones. They are very very heavy, too heavy for the way the frames are constructed. If you pick them up by the sides they near enough fall apart with the clip system bending out of shape. As this is a DIY sale its fair to say most wouldnt know this. I am fairly competent but practically had to rebuild two of my four glass doors and although my finished project looks ok Im not blown away by the quality. If you are going to DIY this bear in mind the weight of the doors even with 2 or 3 helpers and treat them very carefully they are delicate.Too delicate. Update: And yet the fitting instructions show exactly that with two people lifting by the sides, I would pay to see someone trying to lift those doors by the bottom while leaning them back to get them in the track. A circus act maybe.
18 January 2024
Unprompted review
Reply from Homebaseslidingdoors
Hi Steve,
Thank you for taking the time to leave your 4* review.
We are pleased to hear that you were happy with your ordering experience along with the service you received from our delivery company.
As you mentioned, our bespoke doors can be heavy and we would always recommend that two people lift them. All of our doors have a yellow safety sticker attached to the side which advises that the doors should not be lifted by the frame. However your feedback has been passed on to all departments concerned to help with the continuous improvement of our products.
Thank you
Spacepro
Good value. Fully recommended.
There was a hick-up with the order in the first place so installation took 2 attempts in the end. However, the product, service and installation was excellent. Fully recommended. Pretty good value too in the end.
8 October 2023
Reply from Homebaseslidingdoors
Hi Zia,
Thank you for taking the time to leave your review.
We really do apologise that you experienced a problem with the installation and our team weren't able to complete on the first visit. Looks like this was due to an error in the office when the order was processed.
However, we are delighted to hear that you are pleased with the final result and your new wardrobe.
Thank you for the 4 stars.
Spacepro
Ordered made to measure wardrobes…
Ordered made to measure wardrobes previously but this time had the pleasure of a survey to check our measurements. Having had the survey was advised the internals would not fit so was able to change this - Emailed and a refund was organised immediately. Very happy with the finished result
28 August 2023
Reply from Homebaseslidingdoors
Hi Mrs Longman,
Thank you for taking the time to leave your 5* review.
We are delighted to hear that you are pleased with the service you received from our installation team and the finished result. Your comments have been passed on to all involved in the process.
Thank you
Spacepro
Excellent service
The door set arrived very promptly and in undamaged condition. The price was very competitive, they were easy to fit if you have basic DIY skills and they look great. Very pleased.
2 March 2023
Reply from Homebaseslidingdoors
Hi John,
Thank you very much for taking the time to leave your positive review.
We are delighted to hear that you are happy with the service you received along with the finished product. Your comments have been passed on to all departments involved and we look forward to receiving an order from you again in the future.
Many Thanks,
Spacepro
Excellent product really pleased with…
Excellent product really pleased with my new wardrobes 😃
15 January 2023
Reply from Homebaseslidingdoors
Hi Janet,
Thank you very much for taking the time to leave your positive review.
We are delighted to hear that you are happy with your Spacepro wardrobes and look forward to the possibility of you ordering again from us in the future.
Many Thanks,
Spacepro
Beautiful custom made wardrobe doors
Delivered in the timescale promised by 2 guy friendly team. Doors are even nicer than expected.
25 August 2022
Deeply disappointed given the price
The sliding doors are very lovely looking, bit sadly very overpriced. At £790 I expected a much sleeker and elegant design. They are clunky and have already come off their tracks.
I employed a very experienced carpenter to fit them whom agreed that they were a disappointing product.
Had it not cost me so much to fit them I would have been inclined to return them to Homebase.
3 March 2022
Reply from Homebaseslidingdoors
Hi Sophie,
Thank you for taking the time to leave your review.
I am sorry to hear that you are not completely satisfied with our products. All of our doors have an anti-jump clip attached to the bottom wheels. When this is pushed into the bottom track, it stops the doors from jumping off the tracks.
I have however passed on your comments to the relevant department who are always looking for ways to improve our products, so will be grateful of the feedback.
Thank you,
Spacepro
Product fits all promised requirements…
Product fits all promised requirements for adaptability, but 2 of the components had quality issues that I reported to the manufacturer, but have had no reply as yet. While this appears to be a manufacturing issue, one set of shelf brackets were supplied loose instead of in a sealed semi-hard packaging, which I had to modify to fit to allow fitment to continue, suggesting they were a "return". Overall though cannot fault Homebaseslidingdoors pricing and delivery scheduling, and would recommend them as the go to supplier for the supplied product.
10 February 2022
Reply from Homebaseslidingdoors
Hi Mr Cheetham,
Thank you for taking the time to leave your review.
We are pleased to hear that you are generally happy with our Spacepro items and the final result but sorry to hear that you have received items that have manufacturing faults. We would like to get this resolved asap.
I'm afraid that we have not received an email from yourself but please could you re send this to customersupport@hdhc.com with any photos you have and we can action accordingly.
Many Thanks
Spacepro
Impressed when we tried product in store, and after installation
Better quality than comparable stores (at least, those that chose to display their products.) Good service in store. Good service from delivery service. Reasonable price for a good product.
10 November 2021
Reply from Homebaseslidingdoors
Hi,
Thank you for taking the time to leave your review.
We are pleased to hear that your are happy with your Spacepro products and the overall experience was a positive one.
We will make sure that your feedback is passed to all departments concerned and look forward to the possibility of you ordering from us again.
Thank you,
Homebase Sliding doors
Still no Refund after 4 weeks
Still no Refund after 4 weeks
I ordered slaying doors at homebase in…
I order slaying doors at homebase in June but unfortunately when have been delivered at beginning of Sept. they realised that couldn't be set up as planned. I have paid 1700£ and after 4 weeks they are still stack in my corridor. I followed up and been reassured of getting money back after picking them up. As of today after a lot of unnecessary sorries, ( the more they are sorry the more time passes) a couple of visit to the site I think they are the worst customer service I have ever received. Well done Homebase Milton Keynes.
26 September 2021
Unprompted review
Reply from Homebaseslidingdoors
Hi Mr Lomanna,
We are sorry to hear that you have received a poor experience ordering our products through Homebase. Unfortunately you have left your review on the incorrect page, we are the manufacturers of the products and not Homebase. Please could you add your review to the Homebase website so they can pick this up and resolve your complaint.
I hope that you manage to get this resolved and receive your refund shortly.
Many Thanks,
Spacepro
The product is nice but the process was…
The product is nice but the process was difficult. Firstly the design not being as we described was blamed on the CAD software! As a competent DIY'er the installations instructions were appalling. Akin to the 80's when flat packs were new to the market and bearing little relation to the product supplied. An hours job took a day to complete. Good luck!
16 September 2021
Homebase wardrobes
Selected Homebase wardrobes after reviewing other suppliers inc top end and pre-assemled. Chosen on price, and Which survey and was pleased as half price including installation saving over £2000
Install was pre-surveyed and communicated well in advance of installation keeping me informed and guided on options which made for a better outcome
Install was a successful event and executed with care to details and looks great.
8 July 2021
Reply from Homebaseslidingdoors
Hi John,
Thank you for taking the time to leave us such a positive review.
We are delighted to hear that you are happy with your wardrobe and the service your received. We will make sure that your feedback is passed to all departments concerned.
We look forward to the possibility of you ordering from us again.
Many thanks,
Homebase Sliding Doors
Very smooth and efficient service
Very smooth and efficient service. Better than these larger fitted wardrobe companies for sure.
26 May 2021
Reply from Homebaseslidingdoors
Hi,
Thank you so much for your positive review. We are delighted to hear that you are pleased with our products and service.
We look forward to the possibility of you ordering from us again.
Thanks
Homebase sliding doors
Good quality doors at reasonable…
Good quality doors at reasonable prices.
Excellent delivery service.
Well satisfied with purchase.
9 May 2021
Reply from Homebaseslidingdoors
Hi,
Many thanks for taking the time to review our products and services. We are pleased to hear that you have received a positive experience and have also passed on your feedback to our delivery team.
We would very much hope you would consider the use of our services again in the future.
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.