The chat interactions have been pleasant in trying to accommodate our lighting needs in relation to the product we were looking at. The replies were not instantaneous as many online shopping chats ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice clean look, surprisingly sturdy. The delivery took 8 weeks, but this is the only drawback. The pieces were well-packed and the holes aligned well for assembly. A major upgrade in organization for... See more
Company replied
Taking delivery for our items took a very long time.... several months. Once received the table was exactly what we were looking for and the chairs were just ok. Homebaa was easy to work with... See more
Company replied
I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assemb... See more
Company details
- Furniture Store
- also in
- Bar Restaurant Furniture Store
- Kitchen Furniture Store
- Lighting Store
- Living Room Furniture Store
Written by the company
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Contact info
19713, Newark, United States
- service@homebaa.com
- homebaa.com
3.6
Average
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I accidentally ordered the wrong item
I accidentally ordered the wrong item, and their customer service was fantastic - super helpful and got it all sorted out for me right away.
8 May 2025
Unprompted review
I loved my first one so much
I loved my first one so much, I just had to get a second! I found I needed more space and this was the perfect solution. It was pretty easy to put together, and it seems well-built.
23 May 2025
Unprompted review
Good service team
Because the furniture came from overseas, the wait was long. When I reached out to inquire after it, the response was great.
17 June 2025
Unprompted review
Worth the wait.
The shipping took a little while, but it was totally worth the waneatt installed them yet but the look and finish are excellent.
10 July 2025
Unprompted review
Worst Shipping
If you are willing to wait 45-50 days for your order then go for it .
8 June 2025
Unprompted review
Reply from Homebaa
Dear Sunny Mann,
We're really sorry you had such a long wait for your order.
Please kindly note that our shipping times vary depending on the method selected at checkout, and these options are always clearly displayed during the ordering process. We’d love to look into your specific order to check if there were any unusual delays.
However, we’re unable to locate your order. If you could please contact our customer service team at service@homebaa.com with your order number, we’ll be more than happy to assist you.
We’re here to help and fully committed to making things right.
Best regards,
Homebaa Customer Support Team
I was missing a small part for one of…
I was missing a small part for one of the chairs, and setup had a few tricky spots, but customer service got back to me fast. They shipped the piece right away and walked me through everything.
8 July 2025
Unprompted review
Homebaa is a scam company
Homebaa is a scam company. Do yourself a favor and stay away. We ordered an executive desk with a storage drawer from them. After 2 months, they've sent us more than 100 pieces of cheap low-quality manufactured high-density boards (which don't look like the website picture at all) with NO FREAKING ASSEMBLY INSTRUCTIONS and many of the pieces being BROKEN!! I wish I could upload pictures here for you! After contacting the company, they either use AI for generating nice generic responses or lie and deny the issues. They'll waste your time forever. It's been the worse purchase experience we've ever had. It's clearly a fraud company.
4 June 2025
Unprompted review
Reply from Homebaa
Thank you for sharing your feedback, Halle. I sincerely apologize for the frustrating experience you've had with your desk order.
After looking into the concerns you raised, we’d like to offer some clarification. We want to assure you that there was never any intention to mislead. We strive to provide clear and detailed information both in the product listing and in our communications. Throughout the process, we have carefully listened to your concerns and made every effort to offer assistance and solutions tailored to your needs.
As soon as we were contacted, we responded promptly—providing the requested assembly instructions and investigating the reported damage. In cases like this, we aim to provide a suitable solution, such as a replacement or other support, depending on the circumstances. We’re sorry if our communication came across as generic at any point, and we have now assigned a dedicated support specialist to ensure your concerns are addressed properly and thoroughly.
Please rest assured that we never ignore our customers and certainly do not operate dishonestly. We're a small but growing business that values transparency and integrity, and we remain committed to resolving this matter in good faith.
If you have any further questions or concerns, please feel free to contact us at service@homebaa.com. We sincerely appreciate your patience and understanding.
Update:
We wanted to follow up and let you know that a full refund has been processed for your order.
We’re genuinely sorry that your experience didn’t reflect the standards we strive for. Your feedback has been taken seriously and has helped us improve how we respond to unique situations.
We remain committed to treating every customer with fairness, transparency, and care — and we truly appreciate the opportunity to make things right.
Warm regards,
Homebaa Customer Support Team
Our Purchase from Hombaa
It took a while to receive the product from China, but in the end, all worked out well. We love the product and it was priced very fairly based on the cost of similar products.
5 June 2025
Unprompted review
Long ship time, but worth the wait
I've been really impressed with Homebaa's commitment to customer service and satisfaction. I ordered a 79" TV stand. I was concerned about shipping such a large item from China, but Homebaa did a great job of packing the item and keeping me informed about the delivery. The package took 7 weeks to arrive, but now that I have the item, it was worth the wait and the price. Homebaa also provided additional assistance to ensure I had a good experience with putting together the TV stand.
27 May 2025
Unprompted review
Easy to Install Solar Light
Needed outdoor lights that were simple to install, and these were perfect. Just used the screws to fix them in place - no wiring needed since they're solar-powered! They feel sturdy and look much nicer than the price suggests. I'm happy with how they look in my space!
6 April 2025
Unprompted review
This is a scam... the reviews are fake
...ordered a light fixture. a week later it had not shipped. i sent messages on the website and emails. the phone listed is disconnected. they come up on my credit card as "SHENGHUI - WOMEN'S READY TO WEAR STORES". I read all the reviews before I ordered but now I think they were all fake. This is a scam...
21 April 2025
Unprompted review
Reply from Homebaa
Thank you for sharing your feedback, Kim. I sincerely apologize for the frustrating experience you've had with your light fixture order.
There appears to have been a delay with your shipment that I'd like to explain. During our quality inspection process, we identified a minor imperfection with your light fixture. While this wouldn't have affected the functionality of the product, our quality control team decided to replace it with a new unit to ensure you receive a perfect item. This additional quality check and replacement process has unfortunately delayed the original shipping timeline.
Regarding the payment descriptor showing as "SHENGHUI - WOMEN'S READY TO WEAR STORES," this is related to our payment processing partner and doesn't reflect the nature of our business. We're working to update this descriptor to avoid confusion for our customers.
Our customer service team will be contacting you directly to address your concerns and provide an update on your order status. We take our customers' satisfaction very seriously and would like to resolve this situation to your satisfaction.
Please contact us at service@homebaa.com if you have any questions or concerns. We appreciate your patience and understanding.
Best regards,
Homebaa Customer Support Team
I ordered a piece that has been in…
I ordered a piece that has been in transit for over 2 months... UPS hasn't even received the package and homebaa just says its coming despite being a month outside their estimated shipping window.
11 February 2025
Unprompted review
Reply from Homebaa
Thank you for sharing your feedback, Savannah. I sincerely apologize for the frustrating experience you've had with your Minimalist White Rectangular Wood Bar Table order.
After investigating your order status, I can see that your purchase was placed on March 11, 2025, and your package has been actively moving through our shipping process since then. It was unloaded on April 16th (just a few days ago) and is currently awaiting container pick-up, which typically takes 1-3 days before being handed over to UPS for final delivery.
While we understand your concern about the delivery timeframe, the tracking information shows that your order is now in the final stages of transit and should be delivered to you soon. Our customer service team will contact you directly with the UPS tracking details so you can monitor the final delivery to your address.
We value you as a customer and appreciate your patience. Please contact us at service@homebaa.com if you have any questions or if you don't receive the tracking information shortly.
Best regards,
Homebaa Customer Service Team
I ordered a desk chair
Update: The video sent to me with instructions, was of a different chair, which completely threw me off. Once Homebaa asked me to try by matching equivalent parts to the sent video, I was able to assemble it well. Thank you Homebaa for responding and walking me through it.
Original Post: I ordered a desk chair. I only received a few parts of the chair and no instructions, all wrapped in some thin paper. When I emailed them to send me instructions. They sent me a video, of how to put it together. Which is when, I realized I did not receive have all the parts. When I emailed them to send me the missing parts, they wrote, "Upon reviewing we determined, we sent you all the parts". Why would I ask for parts if I already received them. Its not like they are valuable parts that I can sell or do something else with. I am so disappointed. It is such a waste of my time and money
3 April 2025
Unprompted review
Reply from Homebaa
Hi Swetha,
Thank you for bringing this issue to our attention. I understand your frustration with receiving incomplete parts for your desk chair.
Our records show that we sent two emails to your registered email address containing assembly instructions and video tutorials. We also reached out when you first contacted us about missing parts, requesting details about which specific components were missing so we could verify and resolve the issue. Unfortunately, we haven't received a response to these inquiries.
Due to potential email delivery issues, one of our customer service representatives attempted to contact you from their personal email address to ensure you received assistance.
We've now assigned a customer service manager to investigate this matter thoroughly. Please be assured that once we verify which parts are missing - whether due to shipping damage or a packing error - we will promptly send replacements to you.
To help us resolve this quickly, please email service@homebaa.com with details about which parts are missing from your chair. We're eager to make this right for you as soon as possible.
Best regards,
Homebaa Customer Support Team
I'm so pleased with this bar table
I'm so pleased with this bar table! The solid wood top is gorgeous and feels sturdy and the iron frame matches my kitchen hardware perfectly. The footrest is comfortable to use. Great for our stylish dining area.
6 February 2025
Shoe cabinet came ruined; not offered refund
I ordered a shoe cabinet from Homebaa in January 2025 - not only did it take over a month to get here, but, upon arrival, it was ruined - covered in dents, scratches, and chips due to the low quality of the materials and horrible packaging. All but 2 of the panels of the cabinet were ruined. Beware that everything is coming from China and likely will not meet your standards.
And, despite >1 month of back and forth with their customer support team, they were unwilling to give me a refund (offered $50 for a $500 purchase) OR resend the required parts. Do not order from them - I made an expensive mistake that you don't have to!
28 February 2025
Unprompted review
Reply from Homebaa
Dear Alex,
Thank you for sharing your feedback. I sincerely apologize for your experience with our shoe cabinet.
I want to clarify that our customer service team has been carefully verifying all the damaged components you reported, and I'm pleased to inform you that we've just completed this process today. We have already instructed our warehouse team to prepare a complete replacement product for you, including all the damaged panels and accessories you identified.
We completely understand your frustration and disappointment with this purchase. Your feedback is incredibly valuable to us, and we've already begun implementing improvements to our packaging and shipping processes to prevent similar issues in the future.
Our team will closely monitor your replacement order to ensure the new product reaches you as quickly as possible and in perfect condition. If you have any questions or need further assistance with this replacement, please don't hesitate to contact us.
Thank you again for your patience. We are truly committed to making this right and hope to regain your trust.
Best regards,
Homebaa Customer Service Team
We ordered long bar top tables
After this post we were contacted by homebba. 3 emails in a 2 hour period, they did give us an update on the shipment. We ordered long bar top tables, when you click the tracking link to track nothing shows. The homebaa web page will not load and they do not reply to emails. Would not recommend, if they do not contact us soon will fill a fraud complaint with the bank. Order # ORDER HB-22512025, since you seem to respond to complaints.
1 March 2025
Unprompted review
Reply from Homebaa
Dear Legion,
Thank you for your review. We sincerely apologize for the frustrating experience you've had with tracking your order.
I want to assure you that we have been actively monitoring your order #HB-22512025. Our records show that we've sent you two email updates regarding your shipment status, most recently on March 29th with detailed tracking information. Your order is currently en route to the US.
We understand your concern about not receiving communication from us. Our emails may have been filtered to your spam/junk folder, which happens occasionally with shipping notifications. We can provide your current tracking details via email for privacy reasons.
We take your concerns very seriously and want to resolve this situation promptly. Please check your spam folder for our previous communications or contact us directly at service@homebaa.com so we can provide immediate assistance with your order.
We value you as a customer and are committed to ensuring your complete satisfaction.
Best regards,
Homebaa Customer Service Team
We ordered some large tables and when…
We ordered some large tables and when we click on the tracking information, nothing is coming up. I am starting to think that this might not be a legit business. Please reply back to us with a status of shipping and I will be happy to change my rating.
CHANGING MY REVIEW
We did receive a prompt response with the shipping information. They informed us when and it was delivered.
Appreciate the customer service.
26 March 2025
Unprompted review
Reply from Homebaa
Hi Josh,
I'm deeply sorry about your experience with tracking your large table order. I completely understand your concern and frustration when you couldn't find any shipping information.
I want to assure you that we are a legitimate business, and your order is important to us. We've identified the issue with our shipping partner's tracking system that prevented you from seeing your shipment status.
I've just assigned our customer service manager to personally look into your order. She will be emailing you within the next few hours with detailed tracking information, including screenshots confirming your tables are in transit and scheduled to arrive soon.
We take situations like this very seriously and are already working with our logistics partner to improve tracking visibility for all customers.
Please check your email soon for complete details. We truly value your business and hope to solve your problem.
Thank you for bringing this to our attention. Your feedback helps us improve.
Best,
Homebaa Customer Support Team
Perfect addition to my living space
I've had this side table for a month now and I'm so pleased with it. The natural wood finish looks great and fits my decor perfectly. I love that it has two tiers - I can put my coffee and remote on top and my books underneath. It's the perfect size next to my couch in my small apartment without taking up too much space.
4 March 2025
Reply from Homebaa
Hi Jessica,
Thank you so much for your excellent review! We're thrilled to hear the side table fits perfectly in your apartment and that you're enjoying its natural wood finish and dual-tier functionality. It's exactly what we designed it for—maximum utility without sacrificing style or space.
Your feedback means a lot to us, and we hope you continue to enjoy your new piece for years to come!
Best wishes!
I love this green mushroom lamp
I love this green mushroom lamp! It's perfect next to my couch and gives off just the right amount of light for reading in the evening. The design is unique and adds a bit of character to my living room without being too much. I got it on sale, so the price was even better. I'm really happy with this purchase!
5 March 2025
Reply from Homebaa
Hi Niter,
Thanks for your awesome review! We're delighted the green mushroom lamp has found the perfect spot next to your couch. It's designed precisely for that cozy reading ambiance you described - unique character without overwhelming your space.
Glad you caught it on sale too! We take pride in creating distinctive lighting that's both functional and conversation-worthy.
Enjoy your evenings under the mushroom glow!
Homebaa Service Team
Stylish chair exceeded expectations
I was looking to upgrade my dining room without spending too much, and this curved leather chair was just the thing! The black finish looks so much more expensive than it was. It's super comfy and the arm height is perfect for our table. Shipping was fast, and assembly took a few mins.
4 March 2025
Reply from Homebaa
Dear Customer,
Thank you for sharing your dining room upgrade experience with us! We're delighted to hear that our curved leather chair has added style to your space without breaking the bank.
Your feedback about the chair's premium black finish, comfortable design, and perfect arm height is incredibly valuable. We also appreciate you mentioning the quick shipping and easy assembly process - these are aspects we continually strive to improve.
We're grateful that you took the time to share these specific details about your purchase.
Best regards!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.