Homebaa Reviews 

The company followed up/responded and made good on it's response to complete my lost/late order. I'm not sure why it took months to arrive and by then I had requested the company to send an additional order, their expense. Both orders eventually arrived months later and I was told to just keep the extra order rather than return it.

This is a very good company with very good and beautiful products. I recomend it to everyone.

Customer service has been very responsive and answered my questions precisely. That stands out to me, but the real difference has been the pricing on their site. I was able to find what I needed at a steep discount over other vendors, that's great value.

Highly recommend Homebaa! Professional team, great communication, and excellent service from start to finish. They were reliable, fast, and paid attention to every detail. Very satisfied with the quality of work and overall experience. Definitely a company you can trust!

I ordered a lamp from the Homebaa website, on April 24th 2026. Today is May 1st 2026, so about a week has passed, not very long I understand that. I haven't received information as to when it might be arriving. I tried calling the company but the number provided lead to Verizon saying that they could not complete that phone call. I tried emailing the customer support email but haven't received a response from the company yet, so no progress is occurring. My order number is HB-116312026

We ordered a table. It took 6-8 weeks to get here. When we got it, it was damaged in shipping. Other than the damage, the quality of the table was just as described. Their customer service was on top of our complaint and timely in responding. After several emails we were offered a full refund or full replacement. I'd order from them again as the price point and product received were both great. Ours was just damaged in transit - not the company's fault.

I ordered a dining set from Homebaa.com on February 8, 2026. I received the table on March 30, 2026, which took 50 days from order to delivery. I received the chairs on April 8, 2026, which took 59 days from order to delivery. I live on the West Coast of the United States.

The furniture is of good quality for the price and I am enjoying the dining set. I bought it mostly because I could not find a comparable dining set that was as stylish at this price point elsewhere.

All of these items arrived intact. The customer service was responsive. I was initially worried because I was not sure when I would receive the items. However, I did buy the items fully understanding that they are shipped by boat from China and that they can take up to two months to receive. Their tracking system is actually quite good and I was able to see updates regularly.

If you don’t need your items fast, and are willing to wait up to two months for standard shipping, then homebaa.com is a viable vendor for stylish pieces at lower prices. If you are expecting Wayfair shipping times, then look elsewhere.

Customer service was responsive, professional, and genuinely helpful, and the product selection made it easy to find exactly what I needed. The item I received matched expectations in quality and description, and the whole process felt smooth and reliable. I’d definitely recommend this company and would shop with them again.

I had an installation question about the lights we had bought, and friendly customer service was very quick to respond. The lights are very attractive and stylish, and quite economical. I plan on buying more of their pendant lights for my new home, so we can be very cutting edge, but stay within our budget. These are a sleek Bauhaus-esque design, and we are thoroughly happy. A+

I was waiting for my Table Lamp even after a month had passed, there were no update on the delivery.
What kind of faith, exactly, am I supposed to wait with?
you should have provided updates along the way so that I wouldn't be left with such regrets!

I ordered a wooden shoe rack. It took months to arrive. It is very poor quality. The shelves are about as sturdy as a cracker. The description says the shelves are 10” deep but they are only 9” deep.

Update: the company emailed me about this review and asked me to “measure with a tape measure starting at zero.” As if I don’t know how to measure. But I measured again, and the shelves are actually only 8-3/4” deep, not 9”.

I have ordered 4 lights in February 2026 and I am still waiting on these ITEMS. Why so long?

They need to tell the customers the approximate time that they will received ITEMS and not put is in fine prints.

I just checked and was told that I will get my 4 lights in July? 5 months after I ordered the lights.

I am very, very, very disappointed. This should never take this long for any ITEMS.

Worst piece of furniture ever. Edges don't match up, "wood" is particle board with wood-like sticker on it. I can't believe this bookshelf was $300+. It's literally worth no more than $40 and they would only refund me $30. Total garbage.

I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assembled the plant stand and I put it to use immediately. I am very pleased. The quality is good and I would order from this company again but I would take into consideration delivery time. Letting me know about delivery time definitely would have been beneficial thus the reason for the 4 stars and not 5.

You are helpful with the customers, as well patient with us. We love that your company is very honest with the customers and we are grateful. Thank You.

We like the vast amount of products they offer and their excellent service.

they were great ,my new place to shop the store has everything

I reached out to the customer service at Homebaa regarding a specific stool I needed, in a specific quantity that was not originally offered. They replied to me very quickly and were able to accommodate my request. Very helpful and professional. Cannot wait for my stools to arrive. Thanks again!

I am going through a similar experience as Amanda V who order 1K worth of chairs. Ordered a lamp on Dec 2, 2025 to be delivered before Christmas. After many emails and back and forth to find out where the lamp was and when it would arrive, I was offered $10 to $28+ in shipping discounts which I refused. Unfortunately, or some may say lucky for me I paid $193.32 for the lamp which was on "Sale" compared to Amanda V's $1K for her chairs. The lamp took almost 2 1/2 months later to arrive. No instructions to put it together. I reached out to Homebaa and was sent a video in Chinese to assemble the shade on the lamp. He lame is unstable and leans over from the base. I was offered half of what I paid. However, again I refused. Why would I keep a lamp that is an accident waiting to happen. I am reaching out to my Credit Card company again as I had talk to them when I was having issue with the delivery but got an email for a delivery date and thought I would give them a chance. I was wrong because now I have a poorly designed and constructed product. Money is not easy to come by these days and whether it is $10 or thousands of dollars no one should have to suffer a loss by these companies who spend pennies on making these products.