Home & Garden Extras Reviews 

3,365
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I met this company at RHS Hampton Court Flower show and especially like the iron pot caddies and indeed the little trailers. I have just received 14 of the caddies and they are the same good quality... See more

Rated 5 out of 5 stars

Good range of quality products, very responsive company, short delivery times. The pot caddies are decorative and robust with a weather-resilient finish which lasts for many years. The wheels ensure f... See more

Rated 5 out of 5 stars

Whenever I need garden supports, I look no further than to go online to Home and Garden Extras. Their customer service is excellent, delivery is fast. Their little touches like sending email welcoming... See more

Rated 5 out of 5 stars

I have used this company several times and have always been pleased with the level of service and quality of products. Recently they came to my rescue in adding an item to an existing order which most... See more

Company details

  1. Garden Center
  2. Home Goods Store

Written by the company

Home & Garden Extras stock a wide range of home and garden products. Many of which are made in the UK. We pride ourselves on the quality of our products and our commitment to customer service. Take a look at our range online or give us a call on 01903 331221.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,365)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Realy good refunded my next day…

Realy good refunded my next day delivery but I still got the item next day

26 November 2024
Home & Garden Extras logo

Reply from Home & Garden Extras

Dear Daniella, hope you're having a lovely day!

Thank you for your review and as much we want to take credit to this, you didn't receive your parcel next day. We refunded your next day delivery fee since the product you bought was a dropship item that takes from 3 to 5 working days to deliver. You ordered on the 25/11 and received the parcel on the 28/11.

We are very glad that you enjoyed our service and hope to see you shopping with us very soon.

Rated 5 out of 5 stars

Customer Service second to none

Company's customer service is second to none and I would have no hesitation in using the Company again or recommending them to others.
I ordered 3 sets of 1000 LED Carnival red & white Xmas tree lights which arrived promptly and securely. The product was exactly as described although unfortunately one set did not work out of the box on arrival.
The Company immediately sent a working replacement and arranged for Royal Mail to collect the faulty set from my home at my convenience free of charge.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent to do business with

Have bought from this company three times now, cannot fault their customer services and quality of products. They are now my go to company for gardening ideas and solutions.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Great range and service

Took me ages to find this wall hanging then discovered Home & Garden Extras who had a range of different styles. Item arrived in prefect condition, very well packed and quickly delivered.

26 November 2024
Rated 5 out of 5 stars

Good aftersales

Customer service very friendly, rang me up with a query I made. Unable to replace the item due to it being discontinued, full refund sent.

Many thanks

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

This company is the best, from start to finish my order went like a well oil machine,and my voucher purchased turned up this morning,this company deserves to do well,it appears to be vey efficient.
In addition I received free post and was informed item was posted.Thankyou for the service.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service; very fast delivery and, when one item arrived slightly damaged, a replacement part was dispatched within minutes of my sending an email to let them know, and arrived the next morning. Could not ask more than that!

31 October 2024
Rated 5 out of 5 stars

Lovely …

Fast delivery well packaged the antique gold lights are a lovely warm shade. Really happy with them

31 October 2024
Rated 5 out of 5 stars

Very happy with the item

Very happy with the item. Even better this time as the castors were already fixed. It helps us with dexterity problems. Previous you had to attach the castors and not having the strength always had to depend on others to help. Please Home and Garden please always attach the castors before dispatching as it helps us immensely. Thank you.

14 October 2024
Rated 5 out of 5 stars

Very fast delivery

Small Plant support bows. Ordered on 16th delivered on 17th - product exactly as described ( and I have bought larger ones before).

16 October 2024
Rated 5 out of 5 stars

Top marks

Top marks to Home & Garden for top quality products. Everything I ordered arrived as described and was sent on day I ordered and received next day.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Top quality.

Value for money, quality of goods, speed of delivery - top quality !
More orders planned.

14 October 2024
Rated 5 out of 5 stars

Good overall experience

Good overall experience, had an issue with payment which may not have been Home & Gardens Extras. However the customer service was excellent as was communication with their customer services department. Everything was completely resolved from my side

10 October 2024

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