It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
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What people talk about most
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The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
Waiting cue for Dutch language service, so I chose English. I talked with Abhas from a service center near Delhi who was listening well, had good knowledge and solved my problem. I write this review t... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Loyal customer since 2011, disappointing service
Our account was blocked again after one of the account holders was classified as a UBO following a deposit. This individual has been fully identified by Saxo Bank since 2014.
We informed Saxo in mid‑March that the UBO registration was filed with the Dutch Chamber of Commerce and shared the registration form. Once the registration was finalized, we promptly provided the official extract and later even the formal confirmation letter from the Chamber of Commerce. Despite this, the account remains blocked.
Repeated calls resulted only in the message that the compliance department is “busy.” A formal complaint was filed, but no response has been received so far. There are no status updates, no timelines, and no substantive communication.
All compliance requirements have been met, yet the account remains blocked.
2 April 2026
Unprompted review
Reply from Saxo Group
Dear Geertwim,
We are very sorry to hear that your experience with the process of updating your account details has been so negative. It is absolutely not our intention that you receive no response from us.
Pursuant to the Dutch Anti‑Money Laundering and Anti‑Terrorist Financing Act (Wwft) and the Financial Supervision Act (Wft), we are required to keep certain client information up to date for all our customers. For that reason, we periodically request specific information from you, which we are legally obliged to collect. This is why we have asked you these questions. However, you should of course not be left without clear explanations or substantive communication from us.
We have also looked into this further, but based on your name alone we have not been able to locate an account. We kindly ask you to contact us so that we can identify your account and work with you to resolve the issue.
Yours sincerely,
Saxo
Investment transfer
I was in the process to transfer some titles from another bank to Saxo and the Saxo CS Team has been very helpful in finding a workable solution to some stock exchange/currency issues that have arisen prior to the transfer. Great customer experience
8 April 2026
Unprompted review
Reply from Saxo Group
Dear Max,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Excellent service
Good understanding of points being raised and patience
7 April 2026
Unprompted review
Reply from Saxo Group
Hi Bharat
Thanks for the feedback and the stars!
Great to hear you felt listened to and that we were patient and understood your points. That’s exactly what we’re aiming for.
If anything else comes up, we’re always here to help.
Kind Regards
Stuart
Faster response time
Faster response time. Attention to details. Quick understanding
7 April 2026
Unprompted review
Reply from Saxo Group
Dear Arshad,
Thank you very much for this great feedback!
We’re really pleased to hear you experienced faster response times, strong attention to detail and quick understanding from our team. That’s exactly the standard we aim for in our client service.
I’ll make sure your comments are shared with the associate who assisted you and with the wider team—it’s incredibly motivating to know this is coming through on your side.
Best Regards,
Julie, Client Service
John is amazing!
6 April 2026
Unprompted review
Reply from Saxo Group
Dear Ali,
Thank you for sharing this – short, sweet, and very powerful!
We happen to agree that John is amazing, but it’s especially great to hear it directly from you. I’ll make sure your comment gets passed on to him (and the team).
If John or any of us can support you with anything else, we’re always here.
Best Regards,
Julie, Client Service
The agent was pleasant and professional
The agent was pleasant and professional
6 April 2026
Unprompted review
Reply from Saxo Group
Dear Klant.palg,
Thank you for sharing your feedback. I’m glad to hear our Client Service team handled your case with courtesy and expertise. I’ll make sure your comments reach the agent who assisted you. If there’s anything we could improve, please let us know.
Best regards
Catherine, Saxo
Reply from Saxo Group
Dear Krzysztof,
Thank you very much for your kind words. We always strive to provide the best possible service to our clients.
Please do not hesitate to contact us if you have any questions in the future.
Kind regards,
Monica
I think the AI assistant can do a…
I think the AI assistant can do a better job. You can't view the search result and perform the changes in the app. The app is also more limited than the desktop - why? Who's using desktops.
31 March 2026
Unprompted review
Reply from Saxo Group
Dear Alex,
Thanks for sharing your thoughts with us.
We really appreciate your perspective on the AI assistant, the app workflow, and the differences between mobile and desktop. Our teams are continually refining both the interface and functionality across devices, and feedback like yours helps guide where we focus next. We also genuinely appreciate your overall 4‑star rating.
If you face any challenges using the platform, please reach out to us so we can advise on alternative methods or solutions.
Thank you again for taking the time to let us know what would make the experience better for you.
Best Regards,
Julie, Client Service
Mukesh Singh - Saxo
I was assisted by Mukesh Singh at Saxo and he was very helpful to me so that I could complete the task I wanted to perform on Saxo platform. He was polite, respectful and knowledgeable.
Thank you Mukesh Singh for your your help.
30 March 2026
Unprompted review
Reply from Saxo Group
Dear Shila,
Thank you for taking the time to share this wonderful feedback about our colleague Mukesh.
We’re very pleased to hear that Mukesh was able to assist you effectively and that you found him polite, respectful and knowledgeable. We will make sure your kind words are shared with him.
Sincerely,
Molly, Saxo
Ratika was knowlegable
Ratika was knowlegable. Help me resolve my issue in no time.
30 March 2026
Unprompted review
Reply from Saxo Group
Dear Colin,
Thank you for sharing this – it’s great to hear!
Ritika will be delighted to know that her expertise helped you get everything sorted swiftly. She takes a lot of pride in knowing the details and getting straight to the solution, so your feedback really reflects what she aims for with every client. I’ll be sure to pass this on to her and the team.
If anything else comes up, you know where to find us!
Best Regards,
Julie, Client Service
My advisor Charlotte at Saxo was very…
My advisor Charlotte at Saxo was very helpful and patient with me setting up my account. Thank you so much. A++++
27 March 2026
Unprompted review
Reply from Saxo Group
Dear Adele,
Thank you again for your time and a lovely conversation, it was a pleasure to help you and get you up and running with Saxo! You are welcome to get back in touch with our Client Service Sales team with any questions as you are getting started!
Sincerely,
Charlotte, Saxo
Saxo VIP client
As a Saxo VIP client, having a dedicated Relationship Manager means that when I have a question about the system I can talk to someone who can help me quickly. My relationship manager, Jeff, is quick to respond and make requests to enable my needs. When I requested to trade some obscure stocks in an international market, he had them added to the system within a day. He also helped me understand how to trade options with Saxo on their SaxoTrader platform. They have also been responsive to requests about developing new tax reporting related tools. The options for algo trading are extensive and available in more markets than their key competitors which is one of the reasons Saxo is my go-to platform.
1 March 2026
Unprompted review
Reply from Saxo Group
Dear Luke,
Thank you for taking the time to share these kind words and helpful insight, we have passed along your sentiment to Jeff. Thank you for making Saxo a part of your trading and investment journey and trusting us as your go to brokerage. We look forward to continuing to help you on your trading journey.
Sincerely,
Charlotte, Saxo
I think one of the best brokers for…
I think one of the best brokers for Europeans. Very good trading platform and very informative. Great fee structure as well. Recommended.
23 March 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for your positive feedback regarding our platform and fee structure. Your recommendation is greatly appreciated.
Kind Regards,
Saxo Client Services.
Very fast response!
23 March 2026
Unprompted review
Reply from Saxo Group
Dear Iulia,
Thank you for taking the time to share your feedback and for highlighting our fast response. If there’s anything we can do to make this a 5-star experience next time, we’d love to hear your suggestions - either on the platform or through our Client Service team.
Wishing you a nice day.
Kind regards
Catherine, Saxo
Best support for a Broker and Bank in Switzerland
First things first, very high quality support.
This is the most important aspect of a reliable broker and bank. And this is exactly what I would expect in Switzerland.
I had some issues with a portfolio transfer. It was taking very long, but then Ms. Sophia solved it brilliantly and efficiently. I had to ask for some clarifications about the W-8BEN, then, again, Ms. Sophia answered all my questions very quickly and with extreme diligence.
I'm very grateful to you Ms. Sophia for all the support.
Saxo should definitely give you a promotion and a rise for your effort. Let me tell you, hardworking and kind people like you, are what makes Saxo the best broker in Switzerland and the customers happy. I'll recommend Saxo to anyone.
Thanks again!!
26 March 2026
Unprompted review
Reply from Saxo Group
Dear Alan Slavujevic,
Thank you very much for taking the time to write a review.
We are pleased to hear that you were satisfied with our customer service and with our colleague Sophia. We hope that you will continue to have positive experiences with us in the future.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Professional technical support
The response was quick, to the point and my problem was solved.
26 March 2026
Unprompted review
Reply from Saxo Group
Dear Dan,
Thank you so much for your 5-star review. I am glad to heart that our team could jump in quickly, provide clear guidance, and get everything running smoothly for you. We really appreciate you sharing your experience. Please don’t hesitate to reach out whenever you have any questions.
Kind regards
Gabriela, Saxo
Jaya was extremley helpful is sorting…
Jaya was extremley helpful is sorting out my issue
Wish to thank her for the time she spent
Happy Days
Many thanks
Roy
23 March 2026
Unprompted review
Reply from Saxo Group
Dear Roy,
Thank you very much for taking the time to share these kind words about Jaya, we will be sure to pass along your gratitude to her. We look forward to watching your trading and investing journey grow with Saxo. Have a great evening ahead.
Sincerely,
Charlotte, Saxo
Very precise and clear thank you
Very precise and clear thank you.
And patient.
24 March 2026
Unprompted review
Reply from Saxo Group
Dear Dilip,
Thank you very much for your kind feedback!
We’re delighted to hear that our colleague Anurag was precise, clear, and patient in assisting you. We’ll be sure to share your comments with him and the team, as this is great motivation for us to continue delivering a high level of service.
Best Regards,
Julie, Client Service
M&A Shares Corporate Action help needed
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
23 March 2026
Unprompted review
Reply from Saxo Group
Dear Jeff,
Thank you very much for your positive feedback!
We’re delighted to hear that Shivangi understood your corporate action issue quickly and ensured it was resolved, including calling you back with confirmation.
We’ll be sure to share your “6-star service” compliment with her and the team — it’s great motivation for us to keep delivering this level of support!
Thank you once again for brightening our day with this wonderful feedback!
Best Regards,
Julie, Client Service
Good service
Ashvin from customer support was great at helping me with my issue. He was both calm and patient, as well as efficient and knowledgeable about how to resolve the problem.
20 March 2026
Unprompted review
Reply from Saxo Group
Dear Martin,
Thank you for your kind review!
We’re pleased to hear that Ashvin was able to assist you and that you found him calm, patient, and knowledgeable – exactly what we aim to provide.
We truly appreciate your feedback, and you’re always welcome to contact us if you need any assistance in the future.
Best regards,
Sofie - Saxo Bank
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