It is helpful to have direct in-app communication ability. I usually do get the right answer and back on my way pretty quickly. It is unclear how to submit requests for features within the platform.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The staff I dealt with on the phone were very helpful especially Ashvin. I found that as someone who is not very computer literate, submitting documents was a bit difficult.
Company replied
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Waiting cue for Dutch language service, so I chose English. I talked with Abhas from a service center near Delhi who was listening well, had good knowledge and solved my problem. I write this review t... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Easy onboarding
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.
2 July 2026
Unprompted review
Reply from Saxo Group
Hi Mark,
Love this – thank you for taking the time to share it!
“Easy onboarding, broad range of instruments, and a friendly follow-up call” is exactly the kind of experience we aim to deliver, so it’s great to hear this matched what you felt on your side.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Very friendly and competent…
Very friendly and competent communication. Jaya could support me on different matters. I can highly recommend her.
2 July 2026
Unprompted review
Above and beyond.
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.
1 June 2026
Unprompted review
Reply from Saxo Group
Hi there,
This doesn’t sound like a false review at all – it sounds like exactly the relationship we want with our clients. Thank you for trusting us and for letting us help you get comfortable with the app; hearing that you “wouldn’t go anywhere else” genuinely means a lot.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Avoid - Way too many fees - Poor customer support
Too many fees
Overly complicated
Very poor customer support
There are many better options out there
Just avoid.
30 June 2026
Unprompted review
Reply from Saxo Group
Dear Leigh Courteney,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. We are grateful for the feedback and hope to continuously improve ourselves. For an overview, we try to create our pricing as transparently as possible. You can find our pricing on our homepage: https://www.home.saxo/en-ch/rates-and-conditions/pricing-overview.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Reply from Saxo Group
Hello Matteo,
Thank you for sharing your praise. We're pleased to hear Shivangi was able to assist you, and we'll be sure to share your kind comments with her. Wishing you a great remainder of the week.
Kind regards,
Elena, Saxo Bank
Great and Fast Support
It was very easy to open an account and so far, I received quick and great support from the Saxo Bank client service team whenever I had a question
26 June 2026
Unprompted review
This used to be a fantastic company
This used to be a fantastic company. Not anymore. I had a 7 figure amount invested with them for more than 10 years. But had to walk away. They keep changing the rules in what you can invest in. No restrictions on CFDs though where they make a lot. They used to pay proper interest on cash deposits. Today it’s pretty much nothing. And customer service? Non existent. All you get is either a chat bot or a random junior in a call centre that does care and has no clue.
26 June 2026
Unprompted review
Reply from Saxo Group
Dear Sean,
Thank you for taking the time to share your experience and for the many years you were with us. We truly value the long-term relationship you had with Saxo, and we appreciate your feedback.
You mentioned that the investment universe feels more limited than before, which we understand may not align with your expectations. As a licensed bank operating across multiple markets, we must comply with local regulations. For example, under ESMA rules, we cannot offer ETFs to clients in certain countries unless a Key Information Document (KID) is available in the relevant jurisdiction. These are EU-wide requirements, not decisions made by Saxo.
Regarding your experience with our client service, we are sorry to hear that it did not meet your expectations. We continuously work to ensure our support is clear, helpful, and consistent.
If you would like further clarification, please feel free to reach out to us by phone.
Kind regards
Catherine, Saxo
Saxo is taking care of business in…
Saxo is taking care of business in every possible way. Service level is A+ and the business is pure professional. Thank you J.
25 June 2026
Unprompted review
Reply from Saxo Group
Dear Chris,
Thank you so much for your review! We are so happy to hear that you had a good experience with us and our service! Should you be in need of assistance another time, you are always welcome to contact us.
Best regards
Henrik, Saxo Bank
One of the reasons I use Saxo is their…
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the solve the issue I faced and dealt with it promptly, following up with colleges to ensure I was in a position to trade that day. She guided me through several new processes, clearly and thoroughly, showing how to transfer assets and points to note for future transactions. This type of service makes a real difference to me. 5 stars Jaya, thanks for all your help!
24 June 2026
Unprompted review
Reply from Saxo Group
Hi Stephen,
That’s such a fantastic message to receive – thank you so much for taking the time to write this feedback and for your very kind words. I’m really glad that Jaya were able to get everything sorted so you could trade the same day, and that the walkthrough on transfers and new processes was helpful.
If you ever find yourself stuck again (or just want a second pair of eyes on something), you know where to find us.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits according to the current campaign in your region.
Thanks again for the 5 stars – much appreciated!
Best regards
Jessica
Interfaccia pulitissima, personale professionale
Interfaccia pulita, personale molto disponibile, commissioni vantaggiose
23 June 2026
Unprompted review
Reply from Saxo Group
Gentile Cliente,
la ringraziamo per la sua recensione!
Siamo lieti che apprezzi l’interfaccia della piattaforma, la disponibilità del nostro personale e le condizioni commissionali.
Non esiti a contattarci per qualsiasi dubbio o domanda. Siamo a sua disposizione.
Cordiali saluti,
Il Team BG SAXO
Very, very good
The lady who answered my call was extremely kind, very knowledgeable, and committed to solving my problem. Really, really good. I highly recommend the Saxo Bank platform for training independently on the stock market.
23 June 2026
Unprompted review
Question over account In short time I was able to solve my…
In short time I was able to solve my problem with the help of your friendly assistant
23 June 2026
Unprompted review
Reply from Saxo Group
Hello Begoña Marimon,
Thank you so much for your kind words about our associate, we're delighted to hear that you were able to resolve your issue quickly with their help - exactly as it should be.
Wishing you a great remainder of the week.
Kind Regards,
Elena, Saxo Bank
Saxo Bank A/S delayed access to tradable shares after corporate action
I am sharing this experience for other investors using Saxo Bank A/S for international equity custody.
I held a significant position in Piraeus Bank S.A. shares affected by a corporate action involving the merger of Piraeus Financial Holdings S.A. into Piraeus Bank S.A. Although the shares were already trading on the Athens Stock Exchange from 22 December 2025, my position remained unavailable for trading in my Saxo account until approximately 15 January 2026. During this period, I was unable to trade or manage the position despite the instrument being actively traded in the market.
Saxo Bank A/S explained that the restriction was due to custody processing related to the corporate action and that the shares needed to be merged/consolidated within the custody system before full access could be restored. I was also informed that timelines could not be guaranteed during this process.
However, throughout the period I received inconsistent information regarding the status of the position and when access would be restored, and the situation remained unresolved for several weeks.
In my view, the handling of the situation involved poor communication and a lack of clear ownership of the issue during a period in which the position could not be accessed.
The restriction lasted approximately three weeks after the shares had resumed trading on the exchange.
After escalation through internal complaints, no compensation was offered, and the case was closed with reference to internal process handling. I have since escalated the matter through external dispute resolution channels.
I am sharing this so other investors are aware that custody processing after corporate actions may result in extended periods where positions are not accessible even while the underlying market instrument is trading.
----------------------------------------------------------
Update 30/06/2026: Saxo Bank stated in their public reply that they had sent me a request through Trustpilot for more information. As of the date of this update, I have not received any such request.
I contacted Trustpilot Support, who confirmed they could not see any request having been sent from Saxo Bank's Trustpilot Business account. They advised that the company would need to trigger the request directly from their Trustpilot Dashboard and recommended that I update my review to notify the company.
I remain willing to provide any information required if Saxo Bank sends the request correctly through Trustpilot or contacts me through the appropriate channel.
15 January 2026
Unprompted review
Reply from Saxo Group
Dear Jan,
Thank you for your review. We are sorry to hear about your experience, and we take your feedback very serious. We have sent you a request through Trustpilot for more information, and if you choose to share the requested information, our colleague Ken will contact you and go through the case with you.
Best regards
Henrik, Saxo Bank
Soon you won't be able to fund your…
Soon you won't be able to fund your account from abroad transfers. UNLESS you are Platinum or whatever, which is very hard to get, and literally requires you to day trade using a lot of money. It's a system that's basically anti-customer. Shame
19 June 2026
Unprompted review
Reply from Saxo Group
Dear client,
We will not make you unable to fund your account from abroad, but it is correct that we are limiting the amount of accounts from abroad down to one which you need to apply for, as part of our policy change regarding payments. We are not doing this to be anti-customer as you say, but for us to be in a better position to make sure we as a financial institution aren't being used as an intermediary for criminal activities.
You can read more about the policy change here: https://www.help.saxo/hc/en-us/articles/26810353812125-How-can-I-add-another-country-for-funding-outside-of-my-country-of-residence
Best regards
Henrik, Saxo Bank
Very good customer service best platform
Very good customer service best platform
18 June 2026
Unprompted review
Reply from Saxo Group
Hi Aiden,
Love to hear that you’re enjoying the platform and our customer service – we’ll definitely take that as a 5‑star review!
Since you’re having a great experience, this might be the perfect time to share it:
Refer a Friend – You Both Get £500 in Commission Credits
Here’s how it works:
1. Invite a friend to open a Saxo account using your unique referral link / code.
2. Your friend funds and starts trading (subject to the referral program’s minimum funding and activity requirements).
3. Once the conditions are met:
• You receive £500 in commission credits, and
• Your friend also receives £500 in commission credits.
You can find your unique referral link under My Profile>Refer a Friend.
These credits are applied towards eligible trading commissions, effectively reducing your trading costs.
Thanks again for the fantastic feedback—and for spreading the word!
Best regards
Jaya Satija
The staff I dealt with on the phone…
The staff I dealt with on the phone were very helpful especially Ashvin.
I found that as someone who is not very computer literate, submitting documents was a bit difficult.
12 June 2026
Unprompted review
Reply from Saxo Group
Hi Caroline,
Thanks a lot for your feedback!
Great to hear our phone team – especially Ashvin – was helpful. And thanks for flagging that uploading documents was a bit tricky; we know it’s not always easy if you’re not very techy, and we’re working to make this smoother.
Since you’re up and running now, here’s something you might like:
Refer a Friend – You Both Get £500 in Commission Credits
• Invite a friend to open and fund an account using your referral link
• When they start trading (and the program conditions are met):
• You get £500 in commission credits
• They get £500 in commission credits too
If you’d like your personal referral link please go to the Saxo trading platform and click on My profile>Refer a Friend.
Best regards
Jaya Satija
Snelle en adequate hulp.
15 June 2026
Unprompted review
Reply from Saxo Group
Geachte klant,
Dank u wel voor uw feedback. Het is prettig om te horen dat u onze dienstverlening als snel en adequaat heeft ervaren. Mocht u verdere vragen hebben of opnieuw onze ondersteuning nodig hebben, dan staan wij uiteraard graag voor u klaar.
Met vriendelijke groeten,
Saxo
Indian customer support outside normal…
Indian customer support outside normal opening hours was a terrible idea, and possibly warrants giving an even lower rating than 3 stars. Just have Danish representatives with adequate authority available on the line as on-call overwork. Do your customers that favour.
The OpenAPI access is honestly something I feel like most Danish platforms are missing or just not providing to ordinary customers. It's the best part about Saxo, aside from the partially performance-based tiers (classic, platinum, VIP, and elite?).
Having both live price feed and an order/trading API in the same place just makes life easier for algorithmic trading. I feel like you guys don't get enough credit for that part specifically.
I will have to edit this to a 1-star review. The general support is absolute garbage. They have 0 will to help, 0 will to reach out to a higher authority than themselves, and honestly are just pathetically slow at processing cases. I think Saxo Group likely hates their customers, based on the support I have received so far.
10 June 2026
Unprompted review
Reply from Saxo Group
Dear Patrick,
Thank you for your review. We are sorry to hear that your experience with our colleagues hasn't been great. We take our client's feedback serious, and we will forward this to the relevant teams.
We are of course really happy to hear that you like our OpenAPI features, and we will make sure that your kind words will reach our OpenAPI team.
Best regards
Henrik, Saxo Bank
Interlocutrice en langue anglaise…
Interlocutrice en langue anglaise efficace, solution transitoire au problème rencontré trouvée.
11 June 2026
Unprompted review
Reply from Saxo Group
Bonjour Eric,
Merci pour votre retour.
Nous sommes ravis d’apprendre que l’assistance apportée en anglais a permis de trouver une solution transitoire à votre situation.
Votre satisfaction est essentielle et nous restons à votre disposition pour continuer à vous accompagner.
Cordialement,
Jeniffer - Service Client
Saxo Banque
The withdrawal process and…
The withdrawal process and functionality is beyond pathetic and archaic especially for a bank.
Can’t wait to get my money out to uninstall Saxo trading app
9 June 2026
Unprompted review
Reply from Saxo Group
Hi Luke
Thank you for taking the time to provide your feedback — that's not the experience we want you to have. I'd like to understand exactly what happened. I'm Stuart, Head of Client Service UK — call me on 0207 151 2033 or email stuh@saxomarkets.com.
Best Regards
Stuart
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