Liebherr Home Appliances Great Britain  Reviews 256

Disappointing - supposedly premium brand fridge failed within 5 years. Poor customer service.

I purchased a K3130 from AO for £650 in April 2021. Within 5 years, it had failed completely, unable to chill at all.

After about 18 months I noticed the fridge making odd noises, but the fridge appeared to still be cooling food ok, so I thought nothing of it. In hindsight, I should have reported this to the manufacturer as it was in warranty at this point. Unfortunately, the family has suffered a series of bereavements in the past few years, and a noisy fridge was the least of our priorities. The fridge continued, occasionally, to make odd noises, but it has only been since the weather's warmed up this Spring that we noticed food going bad. Looking back, milk would curdle in recent summers earlier than expected, but I had other priorities, just turned the fridge's temperature down and got on with life. In hindsight, the fridge has been slowly deteriorating since about the 18 month mark.

When we had food going bad this Spring, I decided to contact Liebherr for assistance, hoping the item would be repairable. They gave me the number of their local repair specialist, or "engineer" as they grandiloquently call him, a chap called Bryan. I spent 20 minutes on the phone to Bryan, who asked me about the symptoms, and asked me to perform various checks on the unit and the pipes. The conclusion was that the unit was very likely to have developed a slow internal leak, and would therefore be unfixable. He advised a call out charge would be £150. We agreed that given the unit wouldn't be fixable, it wasn't worth a call-out. I relayed this back to Liebherr, who said without a formal report from their linked engineer, they would be unable to help further.

I appealed this - they know the engineer, so could have verified my call with him and taken a sensible view that sending someone on a 90 minute round trip, and forcing the customer to spend £150 to confirm a fridge almost certainly couldn't be fixed, would have been a poor use of time and money. They wouldn't have even have to go have gone out their way to verify my call - their customer service agent (Lionel) told me the engineer was meeting them in their office the next day! I also asked the engineer (by text) to confirm our conversation and his telephone diagnosis, but he never replied. Liebherr advised that if I spent £150 on their engineer, and he confirmed the unit was unfixable, they would likely offer a 45% discount on a replacement. Their like to like replacements now retail at £800, so to call out their 'engineer' and replace the fridge would be the best part of £600.

I pointed out the above, and that the £150 charge was both very expensive, and a poor use of resources. I pointed out that I could buy a budget fridge for £200, so to waste 75% of that on a 10 minute engineer's visit was ridiculous. No one in their right mind would do this (especially given the previous unit had lasted less than 5 years!), and to demand on using their own in house engineer at such a rate is tantamount to extortion (and a conflict of interest - there is an incentive to force customers to use and pay for an expensive approved engineer or they won't help). They wouldn't even agree to cover the engineer's cost if the fridge was confirmed as a write-off. Despite a series of back and forth emails (each one taking several days to be responded to while I was without the use of fridge), including me escalating this to their 'team leader', Liebherr refused to budge. I would expect this level of customer service from a budget manufacturer, not a supposedly 'premium' brand like Liebherr.

If you Google 'Liebherr K3130' reviews, you'll see others have experienced issues with temperature regulation and poor customer service, so I'm not the first.

I have now replaced their useless, failed unit with a budget model by Fridgemaster that cost £200. I would put money on it outlasting the Liebherr unit. My experience of Liebherr - Rolls Royce prices, Temu standard of quality, Ryanair levels of customer service - I will never purchase one of their products again.

I purchase a side by side fridge / freezer approx. 7 years ago. After only 3 years, the freeze side broke down. It cannot hold the temperature and beeping alarm sounds 24/7. So I dispose of the freezer part and purchase another set of side by side fridge / freezer.

3 years later, the same thing happens. If I were to repair the freezer again, it would cost nearly £1000. It's not worth the purchase if you are not prepare to purchase their warranty. It's a waste of time and money.

Purchased a fridge-freezer with integrated water dispenser. A brilliant device - the door closes with comforting strength (no chance of being left ajar), it's quiet and ice production is solid. I am really impressed with the design and performance of the unit. A 10 year guarantee underscores my sense of security.

Answer: When it's a Leibherr.
I purchased a Liebheer fridge freezer under 6 months ago. From the off the fridge struggled to maintain a temperature below 5 degrees despite the thermostat being set to it's maximum. Leibherr have cited the operation of the item's ' Super Cool' function which is neither Super or Cooling. It appears that in a room temperature below 15 degrees this function will activate a heater in the fridge section in order to keep the compressor running to protect the freezer foodstuffs. However this appears to be at the expense the contents of the fridge section as a result of the increase ed temperature. Liebherr won't take responsibility for this problem and have no solutions descending into increasing technobabble to try to defend themselves. They've also suggested that I could be partly responsible if I have the back of the fridge against an external wall ( I don't) They have also made a 'helpful' suggestion that I keep the kitchen heated 24/7 when it gets cold! In summary if you want a fridge freezer that operates despite the season a Liebheer is not the one for you. This 1 star review can be added to the other 20% 1 star reviews.

Edit. Following this review I was contacted by Liebherr and had a much more constructive and conciliatory email exchange. Although they were unable to resolve my issue they did make an offer of an upgraded model or a full refund

Extremely poor service, avoid at all costs . This review applies to their retailer and Liebherr who were an integral part of the process, copied on all correspondence and themselves made commitments to repair which they botched then walked away from.

I purchased a premium fridge freezer that arrived damaged. I exercised my short-term right to reject within the first 30 days, but the retailer pushed for a repair and a small allowance instead. The repair was delayed, incomplete, and left the appliance in a worse condition than before.

When I asked for a replacement, this was refused. I was given shifting reasons: first that they couldn’t deliver due to transport issues, then that third-party couriers couldn’t handle the size, and finally that they no longer had stock of the model. At the time I was told there was no stock, the product page had very recently shown availability and was then removed.

I asked for a second repair to resolve the ongoing faults, which was also refused. I have been left with a defective appliance, inconvenience, and significant stress, with no reasonable resolution offered.

This experience has been frustrating, time-consuming, and disappointing for what should have been a straightforward consumer-rights issue. I would strongly caution others about relying on their after-sales support.

Bought a fridge/freezer CND5704. Love its solidity. However, major complaint the plaque with the model and serial numbers is inside the freezer element right at the back and you can only access the numbers if you take out the freezer drawers and lie on your stomach with a torch. I cannot believe that such a quality product is so badly let down by this ridiculous element.

Bought a Liebherr FNe 4625 freezer for use in the garage as a Which review stated it as being one of very few guaranteed for use as such. It broke down 4 months later. Eventually an engineer came and said he'd fixed it but it was still not working after he left. The company said that a particular sensor might have some ice on it preventing it working! It's a freezer for goodness sake!! We lost quite a bit of food. After leaving the appliance turned off for a couple of days it then worked. Less than a year later and we now have the same issue again! Do not buy Liebherr.

I have an under counter freezer for 6 months, which has 4 drawers. It is noisy, It has a base motor sound like vibration every 20 minutes for about 2-3 minutes, depend.
I don't care the noise much as i have an old fridge, although this one is quieter . The noise is not only a noise but with uncomfortable motor vibration. I called engineer twice, he soften the noise, but I can't stand or maybe it's been getting back to the original level, maybe.
I spent a lot compare to other makers, but not good.

Top-class fridge: very quiet and with beautiful design details that we really love.
We got it with a 10-year warranty offer, but we would have bought it anyway even if the offer had expired. If a company is confident enough to provide a warranty like that, the product must be solid.
I also had a few exchanges with customer service, and they were very responsive and professional.

Very pleased with the Liebherr freezer that I purchased in December. Works really well and is very well made. I registered for the standard warranty and was subsequently contacted by customer service informing me that I qualified for a 10 year warranty, so very pleased. Would definitely consider purchasing other Liebherr products in future.

Our previous fridge freezer was a Samsung American side by side which we bought in 2001. We loved it. It gave us cold water and ice. It kept temperature in both sections. It looked good too. It lasted 20 years. But then we moved in 2021, and sadly our cherished, reliable, dear old friend didn't fit into our new kitchen. So we went for the Liebherr because, hey, German! Workmanship! Vorspung durch tecknic (thanks Audi) and all that. We thought we’d get another 20 years. Ha! How wrong we were. The door seal began to split after a few months. We called our supplier, they called Liebherr. The new seal would take time to arrive. In the event it took over 2 months. A very nice chap turned up with the seal to fit it, as it’s a professional job. It was the wrong seal. He apologised profusely, though clearly it was not his fault, and then we waited another 6 weeks for him to be sent the correct seal. He returned and fitted it. Within a few months the second seal began to split. We tried for a replacement again. This time Liebherr was clear. It must be our fault. We were opening the fridge door incorrectly (!). It went backwards and forwards for a while and they asked for a video. Seriously. Of what? Us opening the fridge door? At the time our lives were very full. My mother and my husband’s father were both very ill (in their 90s). We were travelling backwards and forwards constantly, mine overseas, my husband’s 2-3 hours each way, and a faulty fridge door seal was the least of our worries. I wish this site gave me the ability to download photos of the seal, because by the time we got rid of the fridge it was hanging off the door, covered in gluey gunk. We have just bought a new fridge freezer. I would never buy a Liebherr again and I would urge you to look very closely before you consider one. I completely understand problems arise, but it's how the company deals with them that matters. I see that the majority of reviews on this site are either 5 star or 1 star. My experience was utterly one star. Just don't go there.

Nice fridge however the app took ages to register/ activate then couldn't connect to wifi as fridge been on for more than 30mins, phoned help line eventually spoke to someone who could help ( first person didn't seem to know much about the product). So now have switch the fridge off for a few minutes then restart the process, sorry but far to complicated for an under counter fridge that cost £420.

I was having trouble registering a freezer for a promotional 10 year warranty.
Liebherr customer services responded to my email very quickly & sorted the issue without any further issues.
First class, would definitely use again.

It was the freezer its just great it’s easy to use and it you have something large just take out a draw .

We bought our fridge freezer from Hughes of Beccles
Delivery was prompt and fitting service was great.
If all Liebherr products are as good as this , we will never buy another manufactured product again

Liebherr everytime

Apart from the fact that our fridge/freezer works very well, I was very satisfied that their customer services rectified my online guarantee, unprompted, by correcting the 2 years to 10 as quoted on the purchase offer at AO appliances. As a carer time is limited, and I myself could not spare the time. I imagine if the care from the services department is reflected in the manufacture then I will be extremely satisfied. JW

In common with other reviewers I found the process of registering for the warranty difficult. It is overly complicated, requiring computer skills to upload proof of purchase. Even then their systems seem unreliable. However, having e-mailed my problem to their help line, Liehherr’s representative, Jane, sorted it out quickly for me. So 5 stars for Jane!
The fridge freezer we bought is really well constructed, the instruction manual clear and it looks good in our kitchen.
We especially like the digital control panel which is informative and helpful giving separate temperature readings in the fridge and freezer.
Overall an excellent experience.

I bought a fridge freezer via the website, and couldnt be happier.
I now have a high quality product with a 10 year warranty, and recieved excellent service from Monae when I had a query about the warranty.
I have just one negative comment, and this is with regard to the delivery company, AiT.
First, I had to do all the chasing to get a delivery date, then they didnt phone as promised 30 minutes prior to the delivery, and the 2 delivery men simply dumped it in my kitchen, said 'sign here' and then scarpered. Not a single hello, good morning or thank you
Don't let this put you off, but manners cost nothing.

Excellent after sales . I ordered new fridge shelf and did not realise the trim was included . They sent me a refund .
Very good that they have a responsible team to advise .
Well done.