Cogeco Connexion Reviews 

It was a wonderful experience. Hirbod Korki was very knowledgeable and informative and very patient and extremely helpful. I had absolutely no intention of switching to Cogeco and wanted to stay with Bell however he made the switch very easy for us to understand and we are happy with the plan.

Had to cancel a service with Amanda from Hamilton over the phone went smoothly,timely and compationately. Took equipment back to Sarnia store,the same wonderful service.Thank you

We have been Cogeco clients for many years and have always been more than satisfied with their service and support.

It's been over a year of constant technical issues with the CNBC channel. It's always a mystery when turning on the tv too. Will the channels download? Do I have to unplug the cable box again? How long should I wait for the spinning wheel to stop?

This company provides technical support to it's customers. I can call anytime and get assistance with issues whether it is a phone issue, tv issues, WIFI issue, internet issue, account issue, modem issue etc. For this senior having technical assistance available to very, very important especially because I am not that computer savvy. Today, I had a particularly wonderful experience with an agent that was polite, helpful, knowledgeable and caring. My issue was resolved in 10 minutes. Great service

When a customer calls in, it seems the people they initiated in the tech department to properly direct that customer’s call, (in an efficient manner), are either technically dumb, or simply enjoy controlling customers at all costs, (even if it ticks them off, to the point of leaving the company). Trying to get to customer service, is almost impossible. Once you enter a prompt, you’re stuck there with no way out to customer service.

Their phone prompts (do not address) customers based on their “pain points” from the most issues needing to be addressed, to the least. Instead, it seems the company is more obsessed with “pushing” control over their customers, who have no choice (in the Niagara region), but to use their services.

The government (through CRTC), (does not) allow other completely independent providers to service this region, with better, lower cost products, that don’t dis-respect the customers. Any push to have people provide their opinion on letting other providers into this area- is kept from the public’s knowledge. Either by not making it apparent, when we have a choice to vote on this, or simply by “stifling” internet comments, after they tell us we can have a say on the matter.

The freedom of large internet companies to move in is obstructed, so that the customers in the Niagara region, are at the mercy of those such as Cogeco (now charging us more, to upgrade their infrastructure). If we’re not happy with the way we are treated by an internet company here, those such as Cogeco, and Bell simply laugh it up, knowing we have no choice.

This is Canada, should we not have the opportunity to choose if another Canadian owned business wants to set up their business in this region, to provide customers with a better service? At the very least, giving us a choice, so we’re not stranded, at the mercy of smaller companies (we’re not happy with), begging “give us little guys, a chance to grow.” While residents in the region pay the price for it.

When I move from this region, I will be happy to be rid of Cogeco!

In 30 years as a telecom/internet customer, this is the first time I can honestly say, "I trust my service provider. They consistently have my be interest in mind."

If I have a problem, they own it until it is fully resolved. They pro-actively find the best value for me, even if that is not why I called. They are always friendly and sincere.

this was a great experience because the chat agent handled the call amazingly with grace.. and a clear understanding of the problem as well as a clear understanding of what would happen or need to be done. and helped me find the best solution. Cogeco has the fastest around... stable and good quality people when you need them. I've used them for about 26 years now with no complaints !!!!

Last week I applied for a role with Cogeco. Within minutes, I received a confirmation email and an attached link for screening questions and a video "interview". It felt off so I contacted Customer Service to inquire if the email was real or a scam. The first gentleman I spoke with was Steven and he said it looked "scammy" but he would contact HR to verify. I was passed over to Sandra (ID#3471) and she basically went beyond what she was required to do and kept on trying to get a 100% yes that the email was in fact legitimate and kept me in the loop while we waited. It took a few days but I got the confirmation that it is indeed a part of the screening process. Now to ace this screening.

This truly is a company I feel I can fit perfectly in as they seem to have the same work ethic I have.

Thank you again Steven & Sandra for your exceptional customer service.

Excellent customer service

Cogeco offers excellent products... until they don't. When a service interruption occurs they put a customer through a process I call criminal. A toll-free phone number leads to a looping tired recording about how call volumes are higher than normal and repeatedly steer you to chat with "Sam" an AI chatbot. After an hour on hold I caved to Sam and eventually was connected to an agent whose online response times strongly suggest he was overseas although Cogeco indicated he was in Montreal. If I could rate Cogeco sub-zero on customer service I would, totally deplorable.

Exceptional company..seamless service that is high speed. Customer service is better than any company I have ever dealt with. Every staff is respectful kind and patient as well as highly knowedgable. I will always have Cogeco has my provider!!!

Costumer service is excellent.

I have to wait 2 days to get internet service. Bad enough the service stinks. Slow overpriced useless God damn internet.

Used for 20 days. Speed was good and close to the 1 Gbps plan.
However, after recent maintenance, the network became unstable. Frequent drops started from the third day, and today it was almost completely down (only ~2 hours of uptime).
Customer support is very poor—no proper weekend support, slow chat with long wait times, and phone support doesn’t connect.
Overall: Good speed when it works, but highly unreliable. Not recommended, especially for work-from-home users.

We arrived at our new home on moving day (yes, we had both someone over 18 AND our landlord to greet them before we arrived), and we trusted the company. Because it's Cogeco.

Wrong move.

The next day, none of us could log onto the internet. So I called Cogeco and it turns out they'd put the modem at the other side of the building in the basement. So random, considering our upstairs neighbour had a modem in her apartment and Cogeco Internet (though she did get in touch the next day to say her Cogeco services were down, but that as apparently unrelated). We've got several neighbors serviced by Cogeco.

I explained to Cogeco that I'd started a new remote job, and I needed Internet. They didn't care. Then I explained that I had a 4-day NLP online training this weekend I was going to miss.

They didn't care.

So, here we are on day 4 of no Internet after booking our services properly through Cogeco :) We've got another couple of days to go :0

Can you imagine? It's 2026.

I've got srs business going on in my life, and I know I'm not alone. I would never again trust Cogeco with the Internet services I need to carry on that business.

Cogeco says that our unit isn't equipped for their Internet, but we've got neighbors who have been using their service for more than 2 years.

Also, there's a modem in our laundry room(In the apartment) from days gone by, so yes, you can put a modem right in our apartment.

It's unfortunate that the information being given to us is so mixed up. It's even more important that they've chosen to lie to use on multiple occasion and that we won't have Internet anytime soon.

Garbage company. Cut my services out early cause they assumed I wasn't going to pay my bill over the weekend . So when I paid my balance in full before the date my services were already cut. Customer service was rude and said it didn't matter if I switched because they own all the lines in the area so whoever i went to they lease the lines of them. They price gouge you cause they can. Then when they realized my balance was paid they said they couldn't turn them back on till after the weekend cause no one services the area over the weekend. Absolute garbage company.

Well, I was initially reluctant to change Internet service providers, the representative from Cogeco, who came to the house, made a lot of sense and proved on paper that I could save $20 a month for my Internet service. He was extremely informative and professional, and answered all of my questions. The installation was very easy and can be done by anyone who can read simple instructions. The download speed that I am experiencing with Cogeco right now is actually faster than what I would have expected it to be. All in all it has been an excellent experience and I’m glad I made the change as I will save over $200 per year.

Great service

The guy who fix my cable now his stuff. Ans was nice .and fix are problem.