I've been using BlueSnap payment service for years and have been quite satisfied with them throughout the years. That's not to say I wouldn't change anything at all. One thing I might change is b... See more
Company replied
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See what reviewers are saying
Worst company i've ever dealt with. Put reserve on funds with no reason, just for having few chargebacks. ruined our business we had to close it down because they put reserve for 180 days and closed a... See more
Company replied
We have been with BlueSnap (formally Plimus) since 6+ years and are so far happy with the service and support in a whole. There may have been here and there some questions or smaller issues over... See more
Company replied
I have never had such a bad sales experience. They canceled a sales meeting 10 minutes early, re-scheduled it, then canceled it again. No communication for two weeks, even after asking again. Finall... See more
Company replied
Company details
- Payment Service
- Business to Business Service
- Card Processing Service
- e-Commerce Solution Provider
- Financial Consultant
Written by the company
At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish. BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments. And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow. With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com
Contact info
800 South Street, 02453, Waltham, United States
- 7817900815
- social@bluesnap.com
- home.bluesnap.com
2.9
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Will terminate your account without warning
We integrated with BlueSnap a few years ago so that our users could apply for payment processing accounts with them. They make their applicants jump through all kinds of hoops and when you provide them with everything they request they stop responding. Then after years of working with them, they shut down our integration without ever contacting us first and we again have to reach out to them for weeks to get an answer. We do not recommend using BlueSnap as a merchant account or integrating with their company.
31 May 2023
Unprompted review
Reply from BlueSnap
Hi Jessica,
The situation you described is very unusual and it is not in line with our work protocols.
Being a financial company, we must run multiple background checks on our merchants before they go live and start processing thousands of dollars of transactions in dozens of countries.
In spite of the complicated regulations we have to follow – we managed to boil down the boarding process to a few short steps to minimize the effort involved in opening multiple payment channels via several banks.
We make our profit from getting more merchants to process with us, unless we see an immediate threat to cardholders (which is very uncommon thanks to our background checks) -the harsh decision to terminate one of our accounts would involve multiple discussions with the merchant in attempt to prevent the account closure.
You did not include your details and this is a public platform, so we cannot get into the details of what happened with your account – but we welcome your feedback and we would be very grateful if you will get in touch with us so we can investigate and explain what happened.
Careful Scam company lost money from…
Careful Scam company lost money from playerauctions because i wanted to withdraw from this useless company , have been a month and i asked them to revert it back to playerauctions and not giving a clear reply, beware don't work with this company and worst support team ever to exist
Request #2308267
About playerauction payment
21 April 2023
Unprompted review
Reply from BlueSnap
Dear Joshuo,
We thank you for taking interest and using BlueSnap.
We apologize if there was any delay in our response or if the communication was not as clear as it should have been. Our goal is to provide timely and helpful support to all our customers, and we regret any lapse in this regard.
We want to assure you that we take matters of fund withdrawal seriously. Upon reviewing your case, we can confirm that your request to revert the funds back to PlayerAuctions was successfully processed per your request on the 16th of April. The funds were returned to your PlayerAuctions account on the 21st of April, and we can verify we sent out an update in the matter the same day.
In case there is any additional matter you would like to follow up on your original request, feel free to reach out to us and we will do our best to respond appropriately.
We hope that we have the opportunity to work with you again in the future.
Lindsaym helped me a lot!
Lindsaym helped me a lot! She was really thoughtful!
6 April 2023
Unprompted review
Reply from BlueSnap
Thank you for your kind review. We will relay your feedback to Lindsay M. on our support team! We are pleased to have you as one of our valued customers.
"Can't disclose why we decline applications"
I was interested in using BlueSnap. I provide all the valid information they asked for and I was told:
"After reviewing your merchant application, our Underwriting department and Risk department both informed us that unfortunately, we BlueSnap, have to decline your Merchant Application.
Unfortunately, we can't disclose why we decline applications.."
This is ridiculous. All the info I gave is valid, I'm a good citizen, clean background. Not a single reason why they won't approve me. And that "can't disclose why we decline applications" is such a disrespectful manner to handle a potential client.
I also like to mention that while trying to understand why I was declined I waited 2 weeks for a response until I got the quote I pasted here.
To sum-up I had a horrible experience with them, I won't recommend it.
13 February 2023
Unprompted review
Reply from BlueSnap
Dear Yair,
We thank you for your interest in BlueSnap.
BlueSnap is committed to providing exceptional global payment services to our merchants and is continuously working to improve and expand our platform.
However, it's important to note that each payment provider has its own underwriting and risk assessment processes to adhere by. These processes typically involve evaluating various factors. Like any financial institution, unfortunately, we can’t disclose those factors that led us to our decision to decline your application.
We nevertheless have no doubt that you are a good-standing citizen, and we can guarantee those factors didn’t play any part in our final decision to decline your application.
Your application was processed through all the available channels after your request for a re-review, even double-checking whenever we can to improve the odds of your application being accepted, hence the prolonged time it has taken us to provide a verdict.
We are more than happy to review your application again in the future in case you decide to apply for an account with BlueSnap again.
Customer support is great and helped me…
Customer support is great and helped me with the solution. I've been using their services for a while for my website and everything has been good!
30 November 2022
Unprompted review
Reply from BlueSnap
Thank you for the positive review, Raivo! We are happy to hear our customer support team is assisting you and meeting your needs. We truly value your business with us and look forward to continuing working with you.
Bluesnap is an EXCELLENT partner!
We have been doing business with Bluesnap for many years (I am guessing between 10-12). Our company sells a few products that are considered high-risk in the internet business arena. Of all the processing companies we have used and continue to use, Bluesnap has proven to be our best partner. They communicate well. Our Account Executive always replies to our inquiries quickly, and problems get solved as quickly as possible.
I would highly recommend them to any business.
19 November 2022
Unprompted review
Got Nothing!! In order to write a review I had to…
In order to write a review I had to give them one star! They do not deserve it! They ripped me off for $70 and will not refund the money! I never got any product or anything from them! Beware!!🤬
Case Number: 488884899B
Merchant Name:BLUESNAP.COM LONDON GBR
Dispute Amount:$70.00
1 April 2022
Unprompted review
Reply from BlueSnap
Hi Mike,
BlueSnap is an online payments platform, providing e-commerce tools to thousands of businesses.
Looking at your complaint, it seems like you are waiting for a product that was purchased from one of our merchants.
I am certain that this is just a shipping delay, but in order to get more details, you must contact the merchant's customer service team directly.
If you need the contact email of the merchant or more details - please contact our Shopper Support team:
https://home.bluesnap.com/contact-us/#i-see-bluesnap-on-my-statement
Hopefully, this information is helpful and you can update your review.
They are holding my money without any explanation
I also used bluesnap, as in the review below, to withdraw money from PlayerAuction. After a month of waiting, the support reported that "we regret to inform you that will be unable to continue with your application at present" without explanation, they just took my money (~800$) for themselves
Vendor ID: 1299280
9 September 2022
Unprompted review
Reply from BlueSnap
Hello, unfortunately your request to process with PlayerAuction using BlueSnap's platform was declined.
We informed you about this decision back in August and we updated PlayerAuction about the status of your account.
The transaction you are referring to, was created while your account was still under review.
Since your vendor account was not activated eventually, the transaction is now listed in the PlayerAuction account - if you wish to get more details about its status and ask for it to be canceled, I suggest reaching out to your contact in PlayerAuction, or contacting our Support team.
It is clear that this topic is important to you, and we would be happy to help, but we cannot share more details in this public forum.
Reply from BlueSnap
Thanks for the feedback, Yarden!
Always happy to help!
Money is gone
Used BlueSnap to get my money received from a website (Player Auction) to be sent to my bank, nothing happened and the money is gone.
Contacted BlueSnap multiple times and there's no response.
And of course, my bank received nothing.
Vendor ID: 1296490
I don't recommend, avoid this company/service at all cost.
EDIT: They sent the money and everything got settled, just took too much time. Thanks after all!
14 August 2022
Unprompted review
Reply from BlueSnap
Dear Mahmoud,
We apologize for the time it took to approve your request to process with BlueSnap, we review every application that comes in and our team needed more details from you, which you eventually shared with us, and the account setup was done.
Since there was no activity in the account since it was created, I’m not sure which payment you are referring to – could you please contact our support team directly so we can share more information in private?
4 MILLION DOLLAR. BE CAREFUL.
I'm the owner of a big company. I used Blusnap's services for almost a year. Through them I sold over 21 Million Dollar for a total of over 60 thousand transactions.
I highly regret not to be the one who signed their ambiguous agreement, my former business partner did. Be careful. There is a 3 page contract that seems to be fair, but please make sure you click on the link on the second page that redirects you to 120 pages of unrealistic conditions. They basically state that they are, at their own discretion, completely entitled to do whatever they like with your own money. They accept chargebacks requests for purchases made over a year before without conducting any investigation. The usual time frame is 120 days. They just take the money from your account, so you can pay the chargeback fee, and also the dispute fee. It's a win win, they make money when you sell, they make money when you lose. But this is nothing. The worst is that they suspended my account for over 6 months, blocking any payouts and holding 4 Million Dollars of my money. I'm still waiting for them to release my 4 Million Dollars. They blocked my account because they believed, at their own discretion, that $300,000 of chargebacks compared to 21 Million dollars in sales was a risk for their company, so to cover a hypothetical loss of Three Hundred thousand dollars(still under dispute) they decided to hold 4 Million Dollars for 6 months.
6 Months has passed and they're still holding my money. I tried to reach out to them every day, but they're customer service is unqualified, they don't know how to answer even simple questions. There is this mysterious BlueSnap Risk department that responds to your email once every 2 months and a half, and tries to buy time to keep your money. They make up excuses and ask you for documents they don't really need. This is a fraud and embezzlement attempt. Because of them I lost a 15 Million dollar deal I've been working on for years.
You can probably guess what my next move will be.
Hope this will be helpful!
5 August 2022
Unprompted review
Reply from BlueSnap
Dear Farbi,
We rarely end up in a situation where we have no choice but to suspend an account. Naturally, you are not happy about it, and neither are we.
Since this is a public platform, we cannot get into the specifics of your case, but there are a few facts that we must insist on after reading your feedback:
1. Our Terms and Conditions are not 120 pages long.
Working with hundreds of banks and payment partners, our contract may refer to other bank agreements and privacy statements required by law – which is meant to protect you as a seller. Our legal agreements are rather similar to other payment service providers and are actually shorter. We would generally recommend watching out for any financial company that does not elaborate on their terms and conditions.
2. The allowed duration between a sale and a chargeback depends on the chargeback reason and the card issuer.
We are fighting to dispute chargebacks using the best tools and automations in the industry. It is in our best interest to make sure that fewer chargebacks are associated with our business. Chargebacks usually involve penalties, and fees are collected to cover these costs. This is not a ‘Win Win’ situation for us.
3. We rarely hold our merchant funds, and when we do, it’s a temporary solution to protect shoppers.
We reserve funds to allow suspended merchants to refund shopper transactions and prevent chargebacks. Typically, any portion of the reserved funds that is not used for refunds, is paid back after the suspended period is over and the account is closed.
4. Our Customer Service team is committed to reply to any merchant request within 24 business hours. We are also available on Live Chat and Phones.
Our team must involve the Risk or Legal departments in cases that involve account suspension. We take these cases very seriously and we dedicate the necessary time to review every account, find another solution and prevent suspension. With that being said, it does not take us 2 months to reply. We know this for a fact, because we regularly check our communications and continue to make sure that we meet our SLAs.
We are sorry that things ended the way they did. It is obvious that we would prefer to keep our merchants active and profitable. Hopefully, the clarifications above are useful. We invite you to continue this discussion with us directly and in private, so we can talk about the details of your suspension and the status of your reserved funds.
BlueSnap has GREAT customer service!
BlueSnap has GREAT customer service!
Fast, kind, and professional people.
22 July 2022
Unprompted review
Not a good solution for a small business
Before you settle with BlueSnap, please be aware that in 6 months they will start charging you $75 monthly account maintenance fee for each month where your sales don't exceed $5000. The fee will be deducted from your account, whether or not you have any money there, so the negative balance on your account may accumulate. Here is a quote from a BlueSnap representative:
"If your account has sales less than $5000 per month, it will be assessed a $75 fee for each month you process below that threshold; as you process sales, it will pay that fee.
If your account is inactive (no sales processed) for a period of several months, it would be suspended; any negative balance at that time would be required to be paid per the terms of the merchant agreement you signed at account opening."
20 July 2022
Unprompted review
Reply from BlueSnap
Hi there,
Here at BlueSnap, we care about transparency, and we make sure that our fees are clearly communicated in our merchant agreement and if needed, by our customer support team.
We encourage our clients to leverage the full potential of our platform to increase their revenue. Our team works hard to improve and maintain our systems and tools to ensure that we are a leader in the payments industry.
These improvements can be costly, and like any other service provider, we are required to cover our costs.
All our clients are required to pay a maintenance fee, but we waive this fee in two cases:
1. When the seller reaches a minimal gross sales amount of $5,000/month
2. During the first 6 months of activity since it takes some time to get up to speed.
Unlike other payment service providers, BlueSnap separates this fee from the processing commissions, so that we can waive it once you reach the minimal monthly limit. Separating this fee also allows us to provide new accounts with a discount on their costs in the recent 6 months.
We understand that smaller businesses may not reach the $5,000 threshold and that is why we always ask for the expected monthly revenue during the sales discovery stage. In any case, where a smaller business cannot meet this criterion, we recommend seeking another payment service provider.
I hope this information helps clarify the situation and we wish you luck in your search for another payment provider.
Great support!
I am very grateful to Oscar and the team for all the help. It was absolutely fantastic. I really appreciate the patience they had with us! I can definitely recommend Bluesnap.
14 July 2022
Unprompted review
hello
hello, im trying to contact you regarding to payment gateway connection, but i dont see an email field in the contact form at your website. Can you please tell me how i can reach you?
1 July 2022
Unprompted review
Reply from BlueSnap
Hi Dmitrii,
The best way to get information about our offers is to contact our Sales team using the form in this page:
https://go.bluesnap.com/talk-to-sales
They can give you all the answers you need and offer the best solution for your business.
I encourage you to review our documentation for more technical information:
https://support.bluesnap.com/
And of course, you can set up a test environment to try our payment tools:
https://sandbox.bluesnap.com/jsp/onboarding/
Very unprofessional and to be honest so…
Very unprofessional and to be honest so happy i have now not used for our business. What a joke and waste of my time!
Poor response times and just plain rude!
29 May 2022
Unprompted review
Reply from BlueSnap
Hi Jamie,
We are sorry to read your feedback and for any frustration we may have caused. As one of the leaders in global payment processing, we do our best to welcome as many businesses as possible to use our services. However, as a financial organization we are required to follow a strict set of rules when it comes to accepting and onboarding businesses to our platform. Unfortunately, after reviewing your application, we found that your business is not the best fit for our services at this time. Again, we apologize for any frustration we may have caused and wish you the best of luck in your search for a payment provider.
Reply from BlueSnap
Thank you for your positive feedback, Michaela!
Justyna provided me with a prompt…
Justyna provided me with a prompt resolution. She is quick and precise as always
25 April 2022
Unprompted review
Andrew was great
Andrew was great. We had a user who did not receive a refund even though from our side we could see it was issued. He quickly provided me with the ARN number needed. Great service!
7 April 2022
Unprompted review
Support Experience
I had a technical question, Eddie responded fast, efficiently and professionally. It seemed it was personally important to him to be sure that I received all the information I need and that I see the issue was resolved in full. A great support experience.
28 March 2022
Unprompted review
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