The shipping takes a very long time so prepare your self. Also, I was shipped the wrong color cords and mount, I did let them know and they said they would send me the correct ones which is nice. Very... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The shipping took a little longer than I expected but I was pleasantly surprised when it arrived. Looks just like the product image. I dropped the shade but their customer service was very respons... See more
Company replied
The item is beautiful! Outstanding quality. I will continue to buy from this website. I bought a wall light that is so unique I've never seen anywhere else. The customer service was amazing! Very hel... See more
Company replied
I recently purchased a lovely dining room chandelier but it arrived with one globe that was broken. Homdiy immediately responded to my email about the breakage and we are in the process of ordering a... See more
Company replied
Company details
Written by the company
Homdiy is a website dedicated to home renovation and DIY projects. We provide a wide range of guidance and advice on home decoration, interior design, home maintenance, and repairs. Whether you're an experienced DIY enthusiast or a beginner, Homdiy offers abundant resources and practical tips to help you fulfill your home renovation and remodeling dreams. Our website covers various home renovation topics, including bedrooms, living rooms, kitchens, bathrooms, and provides suggestions on furniture selection, wall decorations, lighting design, and more. We also offer detailed DIY tutorials and step-by-step instructions to assist you in completing various home projects, such as installing light fixtures, laying flooring, and assembling furniture. Homdiy is committed to providing users with high-quality content and practical advice. Our goal is to help users achieve their home renovation aspirations by offering inspiration and guidance, enabling them to create a comfortable, aesthetically pleasing, and functional home environment. Whether you're seeking inspiration or specific guidance, Homdiy is the ideal partner for your home renovation and DIY projects. Explore our website, discover our content, and embark on your home decoration journey!
Contact info
609 111th Street, Dock #14 Arlington, TX 76011, US, 76011, Arlington, United States
- Helen@homdiyhardware.com
- homdiyhardware.com
3.4
Average
191 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product came damaged
Product came damaged. At first i was glad to have the Seel insurance that was non optional when checking out that said 100% guarantee product would come undamaged. However, the insurance did not want to reimburse me for the total amount. They said it was likely still functional and they would only reimburse 30%. Got stuck in a revolving door of automated emails threatening me to take 30% or get nothing. Also Homdiy took zero responsibility and said it wasnt there problem and i need to deal with the package insurance company.
2 June 2025
Unprompted review
Reply from Homdiy
Hi,
I’m so sorry to hear about your experience and the trouble you’ve had with the insurance claim.
It looks like we didn’t receive any direct message from you about this damage before, but we absolutely want to help make this right. We’re willing to compensate you for the remaining amount that the insurance did not cover.
Could you please contact us directly and share your order number and photos of the damaged item? We’ll handle the rest and ensure you’re fully reimbursed.
Thanks again for letting us know, and we look forward to resolving this for you quickly.
Best regards,
Good service, medium quality
I ordered a chandelier and would have rates it 3 stars. I was a little disappointed in the quality of the product and felt that wiring instructions for the complicated twelve-globe fixture should have been available. I raised my score because they’ve been responsive and are sending some replacement globes for free (just have to pay for shipping).
26 June 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your honesty and are glad to hear our team’s responsiveness improved your experience. Your feedback about the wiring instructions and product quality is invaluable—we’re already working on improvements to ensure better clarity and craftsmanship moving forward.
We hope the replacement globes arrive safely and that you’ll give us another chance to impress you in the future. Don’t hesitate to reach out if you need anything else!
Best regards,
Had a good experience with Homdiy…
Had a good experience with Homdiy buying some nice LED lights. I got my order without any problems and the customer services was very friendly. Good work Homdiy!
Happy Customer
17 May 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your kind 5-star review!
We’re thrilled to hear that you had a great experience with Homdiy and that you’re happy with your LED lights.
It means a lot to us to know that everything went smoothly and that our customer service team was able to assist you in a friendly and helpful way.
We truly appreciate your support and trust in our brand. If you ever need anything in the future, we’re always here and happy to help.
Thanks again for being a part of the Homdiy community!
Warmest regards,
Replacement shade
I love their lights and broke one of the glass shades while moving. They sent me replacement free of charge and am hoping to get it in the mail soon! Great customer service.
27 May 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your kind words and the 5-star review!
We’re so glad to hear that you love the lights — and we’re especially happy we could help with the replacement shade. Accidents happen, and it’s our pleasure to support you in keeping your space looking great.
Your satisfaction means a lot to us, and your feedback truly brightens our day. We hope the new shade arrives soon and everything looks perfect again!
If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Warmest regards,
Homdiy Customer Support Team
I recently purchased a lovely dining…
I recently purchased a lovely dining room chandelier but it arrived with one globe that was broken. Homdiy immediately responded to my email about the breakage and we are in the process of ordering a replacement globe. They have responded very quickly to my emails and kept in touch during this process which is very reassuring. I look forward to receiving the replacement soon.
1 May 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your kind review!
We’re truly sorry that one of the globes arrived damaged, but we’re very glad we could respond quickly and begin the replacement process right away.
Your understanding and patience mean a lot to us.
At Homdiy, we always strive to provide not only beautiful products but also responsive and dependable customer service. It’s wonderful to know that our team was able to support you through this.
We’ll continue to keep you updated, and we look forward to you receiving the replacement globe very soon.
Thank you again for your trust and for taking the time to share your experience!
Warm regards,
The Homdiy Team
Fast Shipping
Great quality and exactly what I needed. Customer service replied quickly when I had a question about installation. Smooth experience!
24 March 2025
Unprompted review
Reply from Homdiy
Dear customer,
Thank you so much for your fantastic 5-star review! 🌟
We’re so happy to hear that your experience was smooth from start to finish.
It’s great to know the product was exactly what you needed, and we’re especially glad our customer service team could assist you promptly with your installation question.
Your satisfaction means everything to us, and we truly appreciate your kind words and support.
Don’t hesitate to reach out if you ever need anything in the future — we’re always here to help!
Warmest regards,
Ieels solid
I love the design and the quality feels solid. Shipping was quick too. One piece had a tiny scratch, but overall still happy with the purchase.
6 April 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for your kind words and for taking the time to leave us a review!
We’re thrilled to hear that you love the design and feel the quality is solid. We're also glad the shipping met your expectations. 😊
We're sorry to hear that one piece had a small scratch — if there's anything we can do to make it right, please don’t hesitate to reach out. Your satisfaction means a lot to us.
Thanks again for your support, and we hope to serve you again soon!
Best regards,
Great Pendant Lights
I have Homdiy Bauhaus pendant lights in my cafe. I get compliments on them all of time and people asking where they are from. My experience with Homdiy has been great all around! Fantastic product and great service! I’d highly recommend to anyone trying to add affordable style to any home or work space!
20 May 2025
Unprompted review
Reply from Homdiy
Hi,
Wow – thank you so much for your amazing review!
We’re absolutely thrilled to hear that you’re enjoying the Bauhaus pendant lights in your café. It’s wonderful to know they’re not only adding style to your space, but also attracting compliments and curiosity — that truly means the world to us!
Your kind words about both our products and service made our day. We're so grateful for your recommendation and support. If you ever need anything else, we’re always here to help.
Wishing your café continued success and style! ☕✨
Warm regards,
Product Took 30 Days to Ship from China, Sent Wrong Product
I ordered an overhead light with a warm color temperature from this store for our kitchen. First, I did not realize that it would ship from China, so it took a month to arrive with limited tracking updates in between. Then when it arrived, my husband went through the trouble of installing it, just to discover that they had sent a light with a cool color temperature and it looked terrible.
I reached out to the company via email to return it for a refund because I didn't want to wait a whole other month just for it to potentially be the wrong light again, and at first they said, "Before proceeding with the return, we would like to suggest an alternative solution. Our products have a wide range of applications, and we wonder if you might consider keeping them for future use. If you agree to this suggestion, we would be delighted to offer you a 20% refund on the cost of the items. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Considering saving your time and money, is there any possibility you could keep them?"
Uhh no the return is NOT due to the CUSTOMER, it's because the COMPANY sent me the wrong product. And no, I don't want to use the light somewhere else. The cool light temperature looks terrible, and I can't think of anywhere that light belongs other than maybe a dentist's office.
So I pushed back and they offered to send a new product but, again, I didn't want to wait another 30 days, so I reiterated that I wanted a refund.
They did eventually refund me my money, so I am giving 1 star for that. Otherwise I would give zero stars. I have never before been told by a company who sent me the wrong product to try using it somewhere else and put the onus on me not to waste time and money.
I would not order from this company again.
14 May 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you for your feedback, and we're very sorry to hear that you were disappointed with your experience.
After checking your order details carefully, we can confirm that the product and color temperature you received match exactly what was selected at the time of purchase. We understand that lighting tone can be subjective, and we're sorry it did not meet your expectations in your kitchen setting.
While the item was not incorrect, we still offered options to help, including a partial refund or a replacement, and ultimately processed a full refund as requested.
We always aim to provide clear product details and photos to help customers make informed choices, and we're actively working on improving those descriptions further. Thank you again for your feedback — it helps us grow and improve.
Warm regards,
Avoid This Company – No Customer Support or Refund Process
I placed an order with HomDIY and attempted to cancel it within 24 hours, well within the timeframe allowed in their own cancellation policy, which states that a 20% restocking fee only applies after 24 hours. Despite this, I have received no response to my refund request.
There is no functional way to contact customer service, only a broken chatbot and an email address that no one appears to monitor. I’ve sent multiple messages and received zero replies.
This company is unresponsive, unreliable, and ignores its own stated policies. At this point, I will be filing a chargeback with my payment provider and reporting them to consumer protection agencies.
I demand a full refund immediately. Save yourself the frustration, do not order from HomDIY!
15 May 2025
Unprompted review
Reply from Homdiy
Dear Victoria,
We’re very sorry to hear about your recent experience and truly regret any frustration this has caused.
After reviewing our records, we can confirm that your order and refund request were processed promptly and within the time frame outlined in our policy.
It’s possible that our email response may have ended up in your spam or junk folder — we kindly ask you to check there just in case.
At Homdiy, we take customer service seriously and always strive to resolve every issue fairly and efficiently. If you still have concerns or haven’t seen our reply, please don’t hesitate to reach out to us again at helen@homdiyhardware.com.
We’re happy to assist further and ensure everything is resolved to your satisfaction.
Thank you again for your feedback — we are always working to improve.
Warm regards
Terrible experience
Terrible experience. The light I ordered took 2 months to arrive and doesn’t look anything like the image on the website. I have since googled this company and found that they have many other such complaints from customers and they have a no return policy.
12 May 2025
Unprompted review
Reply from Homdiy
Dear Customer,
We’re truly sorry to hear that you had a disappointing experience, and we understand your frustration regarding the long delivery time and your concern about the product appearance.
Due to international shipping and customs inspections, some orders may experience delays — though we always do our best to provide accurate shipping estimates and keep customers informed throughout the process.
As for the product appearance, our website images are taken from actual samples. If you received an item that seems significantly different, we would appreciate the opportunity to review your case and correct it if necessary. We do accept returns or offer solutions in cases where the product is damaged, incorrect, or not as described.
Please don’t hesitate to reach out to our service team at helen@homdiyhardware.com with your order number and photos. We’re here to help and make things right.
Sincerely,
Where is my order?
My order is showing that the shipper created a label 22 days ago, on March 19, and package is waiting to be picked up by the carrier, which is UPS. I emailed helen, as this was shown as the only way to contact them, early Monday to check the status, and again 2 hours ago, and STILL NO response. I contacted UPS with the tracking number and they said to contact the shipper, as there hasn’t been a pickup time arranged yet! Where is my order?
9 April 2025
Unprompted review
Reply from Homdiy
Hi,
I understand your concern, and I apologize for the confusion. As per our standard process, the package is in the normal shipping timeline. The tracking may not update until the package is picked up by the carrier, which is why you haven't seen further updates.
Can you please provide me with your order number? I'll check the status and provide you with an estimated delivery time.
Thank you for your patience!
Just as beautiful in real life =))
I ordered three wall lamps that I really liked. I was very happy that they looked just as good (if not better) in person! I bought them last year for a new construction home and they are finally installed.
They are the perfect touch of simple elegance that the space needed.
My communication with costumer service (just to check on the delivery date) was efficient and was always responded timely and kinfly.
I'll definitely be back for more items in the future.
24 March 2025
Unprompted review
Reply from Homdiy
Hello,
Thank you so much for your wonderful review! 😊 We are thrilled to hear that the wall lamps look just as beautiful in person and that they added the perfect touch of elegance to your new home. We're also happy that your experience with our customer service was smooth and timely!
We truly appreciate your kind words and your support. We can't wait to have you back for more items in the future!
Thank you again for choosing us, and we wish you all the best in your beautiful new home! 💫
I ordered two light fixtures
I ordered two light fixtures. One was damaged in shipping and the other has a manufacturer defect that will not allow the piece to hang straight. Also, the color is not as described. I purchased "worry free" insurance with my order. HOMDIY referred me to seel.com to handle the claim. They are offering 50% as manufacturer defects are not covered. This is very poor customer service.
2 April 2025
Unprompted review
Reply from Homdiy
Hi,
Thank you for your feedback, and we're truly sorry for the trouble you've experienced.
We understand your frustration and sincerely apologize that one light was damaged in transit and the other had a defect. Since you purchased "worry-free" insurance, the damaged item is indeed covered by Seel, which allows you to get a faster resolution without waiting for back-and-forth from us.
However, for any quality issues such as manufacturer defects, please feel free to reach out to us directly — we're more than happy to work with you to find a solution, whether that's a replacement or a refund on our side.
We want to make this right and hope you'll give us a chance to improve your experience.
Warm regards,
Great customer service
Great customer service! I needed additional rods for a chandelier I purchased, they were timely very accommodating!
1 April 2025
Unprompted review
Reply from Homdiy
Dear Customer,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our customer service. It was our pleasure to assist you with the additional rods, and we're glad we could accommodate your needs.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Do not buy anything from this company
Do not buy anything from this company. They don't accept any returns, and their products are 100% cheap plastic. So ugly and tacky.
23 March 2025
Unprompted review
Reply from Homdiy
Dear customer,
We sincerely apologize for your disappointing experience with our product and our return policy. Customer satisfaction is our top priority, and we regret that we fell short in your case.
While our products are designed to be durable and stylish, we understand that they may not meet everyone’s expectations. We’d like to make this right—please reach out to our support team so we can further assist you and explore potential solutions.
We appreciate your feedback, as it helps us improve. Thank you for giving us the opportunity to address your concerns.
I rarely write reviews but am so…
I rarely write reviews but am so disappointed by the quality and service want to ensure others do not fall into the trap I have. I had no idea I was ordering from china or that returns would be to china. Ordered a pair of lights which took two months to arrive. On arrival one was faulty (not damaged),faulty - glue strip holding LED lighting had failed. Whilst I was offered a refund for this light (which I have not yet received) this was only after multiple emails to customer service and threatening to use credit card chargeback scheme. The remaining light whilst not damaged is of no use, they were brought as a pair and am deeply concerned about quality of product in view of the faulty one I received. I am constantly asked to send more photos of the products and never get any further. The only option offered has been 20% refund or to return the non faulty item at my own cost as not currently damaged! Despite multiple emails it has taken over a week to obtain a refund address which is in china! Not a UK company! Current situation - no bedroom lights that are useable as a pair, no refund for the faulty light and potentially having to stand cost of over £100 for a light which cannot be used in its own. Horrendous company to do business with.
20 March 2025
Unprompted review
Reply from Homdiy
Hello,We sincerely apologize for the poor experience you’ve had, and we completely understand your frustration. We strive to ensure every customer is satisfied, and we deeply regret that we fell short in your case.
We want to make this right. If you're still open to it, please let us know what solution works best for you.
We can offer a full refund, and we can discuss the return process in more detail to ensure it's as smooth as possible.
Your feedback is incredibly valuable, and we are taking steps to improve our service.
Again, we apologize for the inconvenience and appreciate your patience. We hope to resolve this issue to your satisfaction.
Bad quality hardware
Bad quality hardware. The lights could not be installed with attached hardware because it’s a thin bending aluminum that has to support the fixture and it’s simply doesn’t work. I had to go and buy normal hardware to install it because the return is the big hustle.
18 February 2025
Unprompted review
Reply from Homdiy
Hi,
I’m really sorry to hear about your experience with the hardware, and I completely understand your frustration.
We strive to provide quality products, and I regret that the hardware didn't meet your expectations.
If you ever need assistance with installation or anything else in the future, please don’t hesitate to reach out.
We always aim to improve based on customer feedback, and I appreciate you bringing this to our attention.
Best regards,
I am still waiting for delivery and a…
UPDATE:
Was advised, again, that lamp would arrive last weekend - It didn't.
In their reply to my review below, they've asked me to email, I've already emailed 7 times.
Order #UKGL1360
-------------------------------------
I am still waiting for delivery and a valid delivery code. Its been over a month. I believe this company is a scam.
Twice I've asked for a refund and twice been denied.
I am now requesting the bank chase them.
DO NOT USE THIS COMPANY to order lightning, there are plenty of other options available.
15 February 2025
Unprompted review
Reply from Homdiy
Hi,
We’re truly sorry to hear about your frustration, and we completely understand your concerns. We take these matters seriously, and we sincerely apologize for any delays or confusion regarding your order.
We’d like to resolve this for you as quickly as possible. Please send us a message with your order number so we can investigate the situation and provide you with an update. Our team is here to assist you, and we want to make things right.
Again, we apologize for the inconvenience, and we appreciate your patience.
Best regards,
Super quality at very good price
As described, the product is well finished and everything works just fine with instalation. Thank you !
22 December 2024
Unprompted review
Reply from Homdiy
Hi,
Thank you so much for the great review! We're delighted to hear that you're happy with the quality and the installation process. Your feedback means a lot to us, and we appreciate your support.
If there’s anything we can do to make your experience even better, please let us know. We’re here to help!
Best regards,
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