hollywoodbets.net Reviews 

Account Locked Under “Audit” for 4 Months – No Access to My Own Funds
I am extremely disappointed with my experience at Hollywoodbets.
My account was suspended within minutes of making a deposit, and I was informed that it was placed under an “audit.” I immediately complied with all requests and submitted bank statements, ID documents, and verification photos within the first month.
It has now been over FOUR MONTHS, and my account remains locked. I cannot log in, cannot access my funds, and cannot get a straight answer from anyone.
Despite countless emails, calls, live chats, and social media messages, I receive the exact same copy-and-paste response every single time:
“Your account has been forwarded to the relevant department and we are awaiting feedback.”
There is no direct contact with the audit department, no escalation path, and no accountability. No one can explain why the audit is taking this long or when it will be resolved. Meanwhile, my money is being held hostage with no justification.
This level of service is unacceptable, unprofessional, and deeply concerning for a licensed gambling operator. If an account is under review, customers deserve clear communication, reasonable timelines, and access to their own funds.
At this point, I am left with no option but to escalate the matter to the National Gambling Board and other relevant regulatory bodies.
I would strongly caution anyone considering using Hollywoodbets to think carefully—because if your account is flagged, there appears to be no real support or resolution process in place.

Disgusted in the level or service received by customer care agents at hollywood bets.i have called over 2days regarding assistance from technical support team about a issue.

After speaking to multiple agents over numerous phone calls and live chat nobody showed any empathy nor was there any interest of assistance,the level of careless behavior an lack of priority is beyond measure.

After all those phone calls ive been told to send emails which I have done way before calling an no response has been provided after more than 24hours.

Customer service should always be number 1 an there's none of that.

Hollywoodbets is a great company but the attitude an pour interest of assistance is slowly going to have a major negative reflection on the company.

I hope this review gets to a person in a great position to acknowledge and deal with these types of behaviors by some of the advisors.

I would give this site a 0star absolute scam please don't waste your time on this site , no reward in playing.!

Has anyone won the jackpot amount of twenty thousands or so,if so why are the winners not known or hidden, Fire strike is a scam, if ever you once withdraw a highest amount, they'll make sure that you don't win the game.I it's controlled games

Hollywood bets are bad. so bad i would have given them 0stars. they make use of inhuman acts to make players loose all their money. i think all players who loose their money like that,should capture their screen amd post it everywhere for people to see its not only them experiencing this from this site..... hopefully they will het throuroly investigated,but i think when it comes to that part they get tiped off and put thing hw it suppose to for that moment thats why its difficult for them to get caught

I've been emailing calling chatting on the live. They just dont care.

They transfered me money into my app by mistake and I thought okay I won my betting slip I made. Now my account is in a minus and everytime i add money to my hollywood bets account they deduct the money and I can't do anything.

They do not care to help or fix the problem and I'm busy contacting people to take this further.

Hi Since Hollywood introduced cash out system it has never been consistent with its customers e.g and these real examples
-You bet 16 teams the first successful teams wins their immediately put up a cash out
-You bet multiple teams(20 to 35) moving ticket and you successfully get 30 to 33 to 34 teams and there is no cash out that's putting more effort and they lock their systems for cash out, That is why all of people are saying Hollywoodbets is a scam
-Their system is very quick for a loosing ticket as compared to confirming a loosing ticket for example,one team looses your ticket becomes quickly red and you get one to up to 10 teams they do not confirm until the eleventh team looses,Why is their systems slow when confirming winning bets as compared very quick when confirming loosing ones, i called multiple times and i was told it is a system generated .thanks

I have been a customer of Hollywood bets for almost 10 years now , but I’m clearly disappointed how they treat their customers,my account was blocked without a warning when I wanted to withdraw my funds and I was told it was under audit.i sent all the required documents they needed and it’s now a month without it being resolved. I have been calling each day and I’m being told the same response there is no feed back from the relevant department.its now tiring how can an account be audited over a month.im truly not satisfied at all.

On Thu, 25 Dec 2025, 9:28 am

Hi there

Ntombikayise M (Hollywoodbets)

Good day

Thanks for your reply and in response to your unacceptable, poor respose, dont care reply.

Hollywood Bets is unfair to its patronage and it was best that I refrain from dealing with unfair practises and will never encourage anyone to open or deal with Hollywood bets.

You should refrain from the word addiction, and stop making recommendations on patfons money or welfare decisions and rather focus on customer service excellence and support and put more effort and listen, yes listen to the customers concern.

This has been a horific experience having dealt with you for decades and I certainly have a problem with Hollywood Bets and how they operate and listen, consider the customers view.

I might as well deal with yojr opposition, whom may treat me more fairly and importantly listen to a customer.


Show quoted text
Show quoted text
Show quoted text
Please do not close my call.

Tnis sefves as an escalation go your escalation management team for arbitration and resolution.

Await your urgent reply.

Thank you.
0833 276 909
Show quoted text
Please investigate this matter urgently and have resolved

Thank you
0833 276 909
Show quoted text
Good day - it is absolutely disgusting and unprofessional to note the avoidance of this matter with no action nor correspondence in this regard.

I can safely say that I have total reservations around dealing with Hollywoobets. Total disappointment, to the point toeven closing the account and go with WSB, who are more visible and consistent.

Words cannot display the height of disappointment and the total dissatisfaction after patronising Hollywood Bets for decades.

Shocking to say the least, no true / accurate visibility.

Show quoted text
This call required a Management call from Hollywood Bets.

Please get a manager to urgently call me in this regard.
Show quoted text

I spend more than R2000 lately every month but I dont win. Painful part Im saving to open a daycare if I was buying things bit by bit is better. From today Im done with spina zonke scam

it lack features and if you do get a feature especially at hot hot fruits it gives wining line by the 4th spin and it never really gives heat whe it does give heat it it always turns the no wining lines ,and when you get 7's it never turn always the fruits around it this games is so bad when you tell them its almost like they hold it against you i've been playing more than 3years now and i only when 4times the biggest win was 1500 ...i cant even win a R100 ,if i bet R100 it never go pass that R100 i can sometimes play for 2hours and nothing happens thats how bad the game is and its never about random how can random be so accurite ..

you know I use to like playing on Hollywood but for the last 2 years yeah years my account is just losing no matter the time off day I play i just lose I never have once won it big and I thought ok I might just be a sore losers yeah no Hollywood betway lotto star I have accounts by all 3 off them and Gess what yeah not a Singal win not one I can put 300 on all 3 off these acounts and play one game just one and some times it won't even give me one bonus spin or any thing just losing money one way no matter what I do and then my mom or my cousin will play and hit it big with just a 50 you know what. why my acount what have I done to you that you just make me lose and keep losing and you can see it when it switches over and skips free spins or a big bonus I have been with Hollywood for a very long time now I also dream off hitting it big but I know that will never happen because you hate me my acount is a losing acount no mater what I try what have I done to you Hollywood ,betway, lottostar what have I done to deserve this shit why won't you even let me win a little I feal dishartend disappointed I have put a lot off money on and you don't even hide the way I lose. I just want to also feel like a winner really what have a done to deserve your hatred to make my acount to just lose and not win pleas tell me why why why why me I am not talking shit I can take 200 put it on my acount my mom's acount and my cousin's acount and Gess Wich acount does not win once yea my acount I have been with Hollywood a long time and I have never won big I don't understand why pleas pleas just tell me why my acount why am I not allowed to win what have I done pleas tell me why

Hollywood is a big scam
I lose everyday, not even a single day, if i withdraw it's a big mistake i will lose all the money and end up losing all the money i withdrew, so today I'm playing for the last time and im going to close my account permanently. Hollywood is a big online scammer, they set their machines to give you a limited winning after you lose.

I would not even give them a hint of a star,poor pathetic and even the worsted platform there is.I spend big money but it's my own stupidity to let myself believe I could win something.guys,please don't waste your money please.even if you complain nothing will happen.minus a million starts.... Hollywood bets,you discuss me!!!!!!!!!! I played for about a year but it's fkn pathetic.............

For 3 months.... No win not even one😂

The win to lose ratio is bad... Lose 50 to win 1

Rather use an alternative platform.

Worst site all money scam games dont even win please people dont waste ur money on dis casino it never win at all save ur money all the online games is like dis

Utter thievery. Games rigged. All they do is take take and take. Disgusting. To crown it all they send used voucher pins. I'm so done with this crap! Zero star!

I had an issue where I wanted to withdraw the credit on the account and this was top up credit. They mentioned I cannot withdraw this as their policies and regulations. First call with Agent was okay but I needed to know if I could have any other options for this. I was then passed to TL which traumatise me and felt unsafe. I felt like you guys promote gambling addict and im really scared of what I just went through thinking of how many people are forced to participate for your own benefit. Worse your customer service team makes it worse, they make sure you are insulted in the process.

Listen to the call how sarcastic it was and for your knowledge, I topped up not knowing that I won't be able to withdraw. The voucher was from the gift card I got from work and was willing to convert it to money for christmas things for my kids as we only get paid month end. You did not just ruin my plans for my kids but you made my first experience with you very traumatic , I hope my complaint with HELLO Peter will make sense but please listen to the call I might be over judging.

Zamokuhle Line manager in Durban

Minenhle team member in durban

This site is the worst do not waste your money on deposit on this site you'll regret it the slots are rigged for utmost profit for hollywoodbets and not for the players and then thy tell you its all based on luck .....while thy smile all the way to the bank scammers thats what thy are