I signed up for lifetime courses through Holly and Hugo, and now I have access to them thank you so much, thank you for your quick response and action
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See what reviewers are saying
Bought the sewing pattern twice as it didnt work the first time , actually forgot it didnt work thought it had expired, but when I tried to redeem i remembered the same thing happend last time, you c... See more
Company replied
Although the course (Dog Walking) had some interesting points, the course is aimed mainly at the USA rather than the UK. Bought the voucher through Wowcher (UK) and you can only have a basic certific... See more
I purchased an online dog grooming course using Wowcher. I followed the instructions to redeem my code and the link sent me to International Open Academy site. I set up an account but the course was n... See more
Company replied
Company details
Written by the company
Our story: Original Holly and Hugo's Dog Grooming course was compiled by Tolo Vicens, a professional dog groomer with 20 years experience in the dog grooming industry. In fact, caring for dogs has been his life’s passion. In his teens, his love for ...
Contact info
Dogpatch Labs, Unit 1 The CHQ Building Custom House Quay , Dublin 1, Dublin, Ireland
- support@hollyandhugo.com
- hollyandhugo.com
2.2
Poor
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I paid for life time courses with …
I signed up for lifetime courses through Holly and Hugo, and now I have access to them thank you so much, thank you for your quick response and action
9 May 2026
Unprompted review
Reply from Holly and Hugo
Hi Cathy,
We're sorry to hear about the confusion with your voucher.
Holly & Hugo has now merged with International Open Academy, but we continue to fully honour all purchases made with Holly & Hugo.
We’ve also sent you a message via Trustpilot to request your contact details so we can look into this further and help you access your course. In the meantime, please feel free to reach out to our support team directly through this contact page: https://international-open-academy.reamaze.com/conversations/new. Our team is well-equipped to help to retrieve acess to your account
Your satisfaction is important to us, and we'd love the chance to make things right and ensure you can enjoy your courses as intended.
Kind regards,
The IOA and Holly & Hugo Support Team
Bought the sewing pattern twice as it…
Bought the sewing pattern twice as it didnt work the first time , actually forgot it didnt work thought it had expired, but when I tried to redeem i remembered the same thing happend last time, you cant redeem the website doesn't exist!!! Wouldnt use the company again its a scam taking people's money for nothing
11 April 2026
Unprompted review
Reply from Holly and Hugo
Hi Casey,
We're sorry to hear about the confusion with your voucher.
Holly & Hugo has now merged with International Open Academy, but we continue to fully honor all valid course vouchers purchased through our partners. If you were unable to redeem your voucher, it’s very likely we can still assist you—especially if the course access was never activated.
We’ve also sent you a message via Trustpilot to request your contact details so we can look into this further and help you access your course. In the meantime, please feel free to reach out to our support team directly through this contact page: https://international-open-academy.reamaze.com/conversations/new. Our team is well-equipped to verify your voucher and help you get enrolled in the course you purchased.
Your satisfaction is important to us, and we'd love the chance to make things right and ensure you can enjoy your course as intended.
Kind regards,
The IOA and Holly & Hugo Support Team
I purchased a course online the link…
I purchased a course online the link isn't valid when I contacted the company that I purchased the voucher they told me to contact the course provider but the course provider website is not valid either..
5 January 2026
Unprompted review
Reply from Holly and Hugo
Hi Cheryl,
We're sorry to hear about the confusion with your voucher.
Holly & Hugo has now merged with International Open Academy, but we continue to fully honor all valid course vouchers purchased through our partners. If you were unable to redeem your voucher, it’s very likely we can still assist you—especially if the course access was never activated.
We’ve also sent you a message via Trustpilot to request your contact details so we can look into this further and help you access your course. In the meantime, please feel free to reach out to our support team directly through this contact page: https://international-open-academy.reamaze.com/conversations/new. Our team is well-equipped to verify your voucher and help you get enrolled in the course you purchased.
Your satisfaction is important to us, and we'd love the chance to make things right and ensure you can enjoy your course as intended.
Kind regards,
The IOA and Holly & Hugo Support Team
Can’t access the course I just bought
Can’t access the course I just bought
27 December 2025
Unprompted review
Reply from Holly and Hugo
Hi Isabelle,
We’re truly sorry for the confusion and frustration you’ve experienced—we understand how disappointing it is to be excited about a course and then run into redemption issues.
Holly & Hugo recently merged with our sister brand, International Open Academy, and all vouchers remain valid. It sounds like the redemption link may not have updated correctly, and we apologize for that oversight.
We’ve already reached out to you directly via email to help resolve this. Once we receive your voucher details, we’ll make sure you get access to the course you purchased.
Thank you for your patience—we’re committed to making this right and ensuring you have a smooth learning experience moving forward.
Warm regards, The IOA and Holly & Hugo Support Team
No way to redeem!
Purchased a course from Holly and Hugo online on living social. Paid for the purchase, went to redeem however the website doesn’t exist. Really poor on both parts as I was excited to do this course!! No refund, no communication & not made aware it doesn’t exist when purchased
27 September 2025
Unprompted review
Reply from Holly and Hugo
Hi Hannah,
We’re truly sorry for the confusion and frustration you’ve experienced—we understand how disappointing it is to be excited about a course and then run into redemption issues.
Holly & Hugo recently merged with our sister brand, International Open Academy, and all vouchers remain valid. It sounds like the redemption link may not have updated correctly, and we apologize for that oversight.
We’ve already reached out to you directly via email to help resolve this. Once we receive your voucher details, we’ll make sure you get access to the course you purchased.
Thank you for your patience—we’re committed to making this right and ensuring you have a smooth learning experience moving forward.
Warm regards, The IOA and Holly & Hugo Support Team
Do not use
Purchased a corse was unable to redeem it due to website unusable
5 August 2025
Unprompted review
Reply from Holly and Hugo
Hi Nikki,
Thank you for your feedback, and I’m sorry to hear about the confusion with your voucher.
As you may have seen, Holly & Hugo has officially joined International Open Academy (IOA), and we’re continuing to honor all valid course vouchers purchased through our partners. If your voucher hasn’t been redeemed yet, we can absolutely assist you.
We’ve also sent you a message via Trustpilot to request your contact details so we can look into this further. In the meantime, please feel free to reach out to our support team directly through this page: 👉 https://international-open-academy.reamaze.com/conversations/new
Our team will be happy to verify your voucher and guide you through the redemption process so you can enjoy the course you purchased.
Your satisfaction is important to us, and we’d love the chance to make things right.
Warm regards, International Open Academy Team
Purchased a Groupon voucher for a pet…
Purchased a Groupon voucher for a pet grooming course. Holly and Hugo switched their website to an international course website and was never able to use the voucher to download the course. Purchased on Apr 13, 2024 and expired on Oct 10, 2024. Order # 1590805257. The IOC website does not have a course named "One Ultimate Guide to Dog Grooming Course"
9 October 2024
Unprompted review
Reply from Holly and Hugo
Hi Txgal,
Thank you for your feedback, and we're sorry to hear about the confusion with your voucher.
Holly & Hugo has now merged with International Open Academy, but we continue to fully honor all valid course vouchers purchased through our partners, including Groupon. If you were unable to redeem your voucher, it’s very likely we can still assist you—especially if the course access was never activated.
We’ve also sent you a message via Trustpilot to request your contact details so we can look into this further and help you access your course. In the meantime, please feel free to reach out to our support team directly through this contact page: https://international-open-academy.reamaze.com/conversations/new. Our team is well-equipped to verify your voucher and help you get enrolled in the course you purchased.
Your satisfaction is important to us, and we'd love the chance to make things right and ensure you can enjoy your course as intended.
Kind regards,
The International Open Academy Team
Really thrilled with my mince pie tin.
Really thrilled with my mince pie tin.
Lovely quality and personalized printing done very professionally. Also thanks for the help when placing the order, plus hiccup re payment.
Jane W
1 February 2025
Unprompted review
Reply from Holly and Hugo
Hi Jane, we're delighted to see your 5-star review! However, it looks like this might have been intended for a different company. If you were looking to review a product purchase, you may want to check with the seller. That said, if you ever need online courses in pet care or other fields, we're here to help! 😊
Best regards,
Holly & Hugo Support Team
Dreadful
Dreadful. Bought a wowcher for Clothes and Craftsvfor your pet. But Holly and Hugo website takes you to another site. International open academy. What a joke. Put in the code and surprise....its not recognised. Total scam. No course. Money wasted.
21 January 2025
Unprompted review
Reply from Holly and Hugo
Hi Mrs Thwaites,
We’re sorry to hear about the difficulties you’ve encountered. To clarify, Holly and Hugo, where you purchased your course, has now joined International Open Academy. The course is still available under IOA, though it might have a slightly different name.
Sometimes, Wowcher codes can experience technical issues during redemption, but rest assured, this is an easy fix! Please reach out to our support team at https://international-open-academy.reamaze.com/conversations/new, and we’ll be more than happy to assist you in accessing your course.
We’re here to help and ensure you have a smooth learning experience!
Best regards,
The IOA and Holly & Hugo Support Team
Wowcher online dog grooming course…
Wowcher online dog grooming course taking me to a website that no longer exists.
Trying to get a refund via Wowcher.
18 January 2025
Unprompted review
Reply from Holly and Hugo
Hi Poochies Daycare,
We’re sorry to hear about the difficulties you’ve encountered. To clarify, Holly and Hugo, where you purchased your course, has now joined International Open Academy. The course is still available under IOA, and you can access it using the instructions provided in your voucher or when you arrive on the website. If you need assistance or didn't receive the details, please contact our support team at https://international-open-academy.reamaze.com/conversations/new, and we’ll gladly help you get started.
Best regards,
The IOA and Holly & Hugo Support Team
Doesn't work
I purchased an online dog grooming course using Wowcher. I followed the instructions to redeem my code and the link sent me to International Open Academy site. I set up an account but the course was not on there and when searching, the site says the course does not exist. When I tried to redeem the code with the provided link, it kept saying 'incorrect username and password' despite me just setting up the account. I've literally just paid for this course and set up an account so why is there an issue.
27 November 2024
Unprompted review
Reply from Holly and Hugo
Hi Daisy,
Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve encountered. To clarify, Holly and Hugo, where you purchased your course, has now joined International Open Academy. The course is still available under IOA, though it might have a slightly different name.
Sometimes, Wowcher codes can experience technical issues during redemption, but rest assured, this is an easy fix! Please reach out to our support team at https://international-open-academy.reamaze.com/conversations/new, and we’ll be more than happy to assist you in accessing your course.
We’re here to help and ensure you have a smooth learning experience!
Best regards,
The IOA and Holly & Hugo Support Team
I purchased course from Wowcher Doggy…
I purchased course from Wowcher Doggy Dessert chef. It took me to international open academy. Course doesn’t even exist there. So I tried to contact email address that show to contact Liam holly and Hugo.Email was undeliverable because email address doesn’t exist. So don’t buy it. It’s a scam
14 November 2024
Unprompted review
Reply from Holly and Hugo
Hi Katarina,
I’m sorry to hear about the frustration you're experiencing, and we understand how disappointing this situation must be. As you may already know, Holly and Hugo has merged with the International Open Academy (IOA). Transitioning to IOA should be straightforward, and we’re here to help you every step of the way.
To assist you in redeeming your code and accessing your course, we’ve sent you a message via Trustpilot requesting your email address. Once we receive it, we’ll work on resolving the issue and ensure that your account is properly set up so you can begin your course without further hassle.
If you prefer, you can also reach us directly at https://international-open-academy.reamaze.com/conversations/new, and we’ll be more than happy to assist you.
Thank you for your patience, and we’re confident we’ll get this sorted for you quickly.
Best regards,
The Holly and Hugo (now IOA) Team
I purchased a code for the Pet First…
I purchased a code for the Pet First Aid course using Wowcher. I followed the instructions sent via email to redeem the code. After clicking the link via email it asked me to register with IOC - I registered. When I tried to redeem the code via the email link it said 'incorrect username or password' but the password was not incorrect. When I went to reset the password it asked for my email, I entered my email and it said that the account doesn't exist. I went to re register and it said I couldn't use my email because the account DOES exist. This is absolutely ridiculous. I can't wait to be passed from pillar to post trying to get this sorted. I can already hear the 'that is to do with IOC, not us' and 'that is to do with Holly and Hugo, not us'. Ridiculous
4 September 2024
Unprompted review
Reply from Holly and Hugo
Hi Chris,
I’m sorry to hear about the frustration you're experiencing, and we understand how disappointing this situation must be. As you may already know, Holly and Hugo has merged with the International Open Academy (IOA). Transitioning to IOA should be straightforward, and we’re here to help you every step of the way.
To assist you in redeeming your code and accessing your course, we’ve sent you a message via Trustpilot requesting your email address. Once we receive it, we’ll work on resolving the issue and ensure that your account is properly set up so you can begin your course without further hassle.
If you prefer, you can also reach us directly at https://international-open-academy.reamaze.com/conversations/new, and we’ll be more than happy to assist you.
Thank you for your patience, and we’re confident we’ll get this sorted for you quickly.
Best regards,
The Holly and Hugo (now IOA) Team
Very informative course and well…
Very informative course and well presented.
I am a bit bemused as to why we have to pay for a certificate though. I understand if I want it posting but the course was online?
so I thought I would have got a PDF certificate upon completion.
Thanks
Carol
19 February 2024
Unprompted review
Reply from Holly and Hugo
Dear Carol,
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our course to be informative and well-presented. Your satisfaction is our top priority, and we're delighted that you had a positive learning experience with us.
Regarding your query about the certificate, we appreciate your feedback. While our courses are indeed delivered online, the certification process involves various administrative and verification procedures to ensure the validity and credibility of the certificate you receive. However, we understand your perspective, and we're currently reviewing our certification process to make it more transparent and convenient for our students.
Once again, thank you for your glowing review and for bringing this matter to our attention. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
The Holly and Hugo Team
Extremely informative course
Brilliant course with videos to help the learner understand how to do every angle of the course you are learning from
31 January 2024
Unprompted review
Reply from Holly and Hugo
Dear Samantha,
Thank you so much for your positive feedback! We're thrilled to hear that you found our course informative and that the videos were helpful in aiding your understanding. Providing valuable learning experiences is our top priority, and we're delighted to know that we've met your expectations.
If you have any further questions or feedback, please don't hesitate to reach out. We're here to support you every step of the way in your learning journey.
Warm regards,
The Holly and Hugo Team
Great course with good detailed…
Great course with good detailed information on dogs, cats and rabbits. Good examples of what to do with behavioural problems.
19 January 2024
Unprompted review
Reply from Holly and Hugo
Dear Tina,
Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our course on dogs, cats, and rabbits to be great, with detailed information and helpful examples for addressing behavioral problems.
Your feedback is invaluable, and we're delighted to have provided you with valuable insights. If you have any more courses or topics you'd like to explore, or if there's anything specific you'd like to share, feel free to reach out. We're here to support you on your learning journey.
Thanks for choosing Holly & Hugo, and we look forward to serving you in the future!
Best regards,
Holly & Hugo Team
I thoroughly enjoyed the course
I thoroughly enjoyed the course. It was very informative, and easy to follow. I also found the customer service was excellent when I had any queries. I would not hesitate to use Holly and Hugo again in the future. Highly recommend their services.
3 September 2023
Unprompted review
Reply from Holly and Hugo
Dear Trisha,
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you thoroughly enjoyed our course and found it informative and easy to follow.
It's great to know that you had a positive experience with our customer service team. Providing excellent support to our learners is a top priority, and we're delighted to hear that we could assist you effectively with any queries you had.
Your kind words and recommendation mean a lot to us. We're here whenever you decide to explore our services in the future, and we'll be more than happy to assist you with your learning journey.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.
Best regards,
The Holly and Hugo Team
I liked that it was quick
I liked that it was quick. I did NOT like the measurements for treatments and medications were given in Metrics and not Ounces-oz , Teaspoon-ts, Tablespoon-tbs, etc. It appears your course/company is European based. Here in America we do NOT use the metric system. You would be well advised to make adjustments for both and keep ALL of your clients in mind and not just the ones that use the metric system.
8 August 2023
Unprompted review
Reply from Holly and Hugo
Dear Linda,
We appreciate your recent review of hollyandhugo.com and your thoughtful feedback. It's great to hear that you found our platform to be quick and efficient. However, we understand your concerns about the use of the metric system for measurements in our course materials, given that our company is based in Ireland and our course author is from the UK.
We sincerely apologize for any inconvenience this might have caused. Your suggestion to provide alternatives such as ounces, teaspoons, and tablespoons is valuable to us, as we are committed to ensuring a positive experience for all of our customers, including those who are more comfortable with different measurement systems.
We encourage you to reach out to our dedicated support team, who are available to assist you further. By discussing your specific needs, we can work together to find a solution that addresses your concerns and allows you to fully benefit from our courses. Your feedback is essential to us, and we want to ensure that you have a seamless learning experience tailored to your preferences.
Thank you for choosing hollyandhugo.com for your learning journey. We look forward to assisting you further and enhancing your experience with us.
Best regards,
Liam
Customer Support Team
Holly&Hugo
All interesting information about…
All interesting information about kittens and Cats, I learn loads.
17 June 2023
Unprompted review
Reply from Holly and Hugo
Thank you so much, Patricia, for your fantastic five-star review of our Essential Cat and Kitten Care course! We are thrilled to hear that you found the information about kittens and cats interesting and that you learned loads from the course. Our team worked hard to ensure that the content is informative, engaging, and valuable for cat owners like yourself. We appreciate your feedback and are delighted to have provided you with an enriching learning experience. If you have any more questions or need further assistance, please don't hesitate to reach out. Happy cat caring!
Kind regards, the Holly&Hugo Team
My new puppy was 16 weeks
My new puppy was 16 weeks. No socializing unless with litter. He has taken the training tips and so far excelled. Currently training at 18 weeks.
The videos are informative, easy to follow and keeps your interest.
I have purchase several lessons and looking forward
21 May 2023
Unprompted review
Reply from Holly and Hugo
Dear Darius,
Thank you so much for sharing your positive experience with us on Trustpilot! We're thrilled to hear that your new puppy is doing well and excelling in training at 18 weeks.
We're delighted that you found our training tips helpful and informative. We strive to provide content that is easy to follow and engaging, so it's fantastic to know that it kept your interest throughout the process.
We appreciate your continued support as you've purchased several lessons, and we're excited to be part of your puppy's training journey. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing our training program. We wish you and your puppy all the best!
Kind regards, the Holly&Hugo Team
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