Hollandbikeshop.com Reviews 

Holland Bike Shop sent me the wrong product and refused to honour a return. No explanation was provided except that it doesn't meet their return requirements. I am signicantly out pocket as a result of their mistake.

Wrong product delivered! I sent the product back, unfortunately they never sent me back what I have ordered... Stay away from this company!

tested the shop on trustpilot for potential fraud, found it reliable and bought a new set of wheels online. Had a conformation and track/trace email with in minutes and recieved the package with GLS after two working days.

Fast and reliabel, always a pleasure to buy from them... and the complete delivery updates is excellent!

This has been updated as of today. I called the Customer Service who answered immediately. They nicely explained the Park Tool was in stock when I ordered but is no longer in stock. So I have agreed they send me the Shimano chain in 2 days and reimburse the difference in two days. On reception of the reimbirsement I will increase to three stars. Note that this companies stock control and logistics management needs improving (new Director) but that the Customer service are friendly and efficient. Hence two stars,...perhaps moving to 3 in three days.

I had ordered two stocked items two weeks ago. Paid and paid the shipping. They saids shipping in two days.
I did not get the email confirming shipping,......so in going to the order information they stated a week later the order was in processing for shipping, again in two days , but then a week later it has not been updated and no shipping date confirmed. I have emailed them a week ago to NO RESPONSE . Looking a the number of similar cases perhaps they have gone bust? I will modify this review only when I recieve an adequate response from HollandBikeShop. Such poor service is not Dutch normally

AVOID. Deserves 0 stars... I was pointed towards these guys as the 'trusted supplier' from Iki Urban. I made an order, and they failed to deliver. The courier did not even attempt to deliver, or contact me in any way. They are refusing to take responsibility and refund the order after more than a month

Order BOBIKE item from website Holland Bikeshop - by mistake they had insert wrong picture of product on the web site.

For returning they require picture of item, barcode, package eg. and hereafter accept to take item back but I must pay for the return lable!!!!!
Have negosiated since december 2025 11th.
NOT good service

I haven't got any delivery. I ordered my parts 2025-12-27.

Ordered two new tyres and the webshop added automatically! a wrong sized inner tube as a combi-deal. I've noticed this only when I received my order confirmation in the email.
Contacted helpdesk, they said literally "there's nothing we can do now, the order is already placed". :)
I've asked what about return or correcting while it's not sent, they sent me a generic link to their shiping info and the restriction warnings for returning.
Also my order was placed 4 days ago with 1-day delivery, but still haven't got any shipping information.
This whole shop is a scam, they've paid for the google search results but they cannot deliver what they are saying.

For the most part good but when checking out, if the process fails for some reason then the items in your shopping cart remain but the quantities are suddenly all changed to 1. I wanted 36 spoke nipples. I got 1.

Bought a crankset from they. Received very badly packet and bent. Proof sent by film which they refuse to see for security reasons. Then proof sent which a series of pictures which they refuse to see asking for a film. Contact with the manufacturer confirm the fault. But they don’t care. More than 50 mails sent to death people or a chatbot… 6 months later still nothing.
Don’t buy there!!!

nice quality, good specifications, easy to find what you want and a better price. They send in less than 24 hours.

Great thank you

Excellent timing of delivery (24h at home). Very poor lack of flexibility : I was unable to cancel the order once I placed it, and I had to correct my mistake just 5 mins after

Fast delivery. Good price.

I have ordered a Sram Red E1 Powermeter-Crankset. I called the customer service to confirm if it's really a powermeter, because i was wondering about the price. They confirmed, but i got a normal crankset without powermeter. For me, this is the worst online bikeshop so far!

Quick and appropriate!
Detail: it would be even better with a smaller package. I received a screw (the non-standard thing I needed, so that is perfect) in a 30cm box while en envelope would have been enough (and easier to deliver).

I am in the UK. Ordered an "in stock" bicycle part on 2nd November. On 5th November was informed that item had shipped and was provided with a Royal Mail tracking code "TEMP0113008476"

This tracking code did not work.

After repeated emails from myself asking when the item would be shipped followed by emails from Hollandbikeshop that the order would be shipped next day, finally gave up and cancelled order on 17th November.

Will be interesting to see if and when my credit card will be credited.

Never again, avoid this company!

I purchased the Selle Royal Freedom Moderate saddle from this website, but the product they sent was completely different from the one shown in the product image. When I contacted customer service, they first told me that I could return it for free. However, the link they provided showed that the return would be at my own expense.

When I reached out again for clarification, they said, “Unfortunately, we cannot offer free returns. You must pay the return cost,” even though they were the ones who sent the wrong item.

It’s unbelievable that they expect customers to pay a return fee for their own mistake. For a product I paid 45 euros for, this was a very disappointing experience.

In short, if you want to avoid situations like this, I recommend staying away from this website.