Holidu Reviews 

1,546
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers frequently highlight the easy and efficient booking process, describing it as straightforward with clear information and good communication. Many people praise the beautiful, peaceful, and well-placed locations, often close to amenities and offering stunning views. Customers consistently commend the helpful, friendly, and welcoming hosts and staff, who provide excellent support. However, some customers noted issues with customer service, including difficulty reaching a human representative. A few also experienced unexpected booking cancellations or unavailability, sometimes without apology. Reviewers mentioned a lack of communication and unhelpful support, with some encountering ineffective assistance.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy, quick, and... See more

Location

Customers had positive experiences with location, frequently praising the beautiful, peaceful, and quiet... See more

Customer service

People report ambiguous experiences with customer service, with some finding it excellent, quick to respond,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers praising the amazing, clean, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally a lovely stay..but the flies and mosquitoes can be irritating at times..but mainly outdoors? A lovely host that's very helpful before you fly with all your necessary information for villa a... See more

Company replied

Rated 4 out of 5 stars

well placed, clean and spacious villa. Close to amenities and restaurants. Kitchen a bit sparsely equipped but it was October and end of season.

Company replied

Rated 4 out of 5 stars

Very good organised. I get all the necessary information about bookings in time. The payment is always done on a wright way.

Rated 4 out of 5 stars

General cleaning is lacking. But the place is beautiful. Pool is well maintained, close to Calpe town we paid 20 euros for taxi. very secure, mattress too hard

Company replied


Company details

  1. Travel & Vacation

Written by the company

Holidu is a search and booking platform for vacation rentals that allows you to find your perfect accommodation and book for the lowest price. We partner with large online travel agencies, regional tourist offices and local specialists to provide you with the large selection you need to find the perfect rental for your vacation. Our proprietary image recognition technology detects if the same vacation rental can be found on multiple websites and will always show you the lowest price.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4-star
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4.2

All reviews

(1,546)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

Like saving money? book via holidu!!

Holidu was a great website to book our holiday house on. It was super easy and clear to book, and was cheaper then other websites!

5 August 2025
Holidu logo

Reply from Holidu

Hi Rivka,

thank you for the fantastic review! We’re delighted that booking your holiday home on Holidu was easy and clear — and that we could offer a better price than other websites. 

Looking forward to see you again. 

Your Holidu Team

Rated 1 out of 5 stars

A serious security breach at Holidu.

A serious security breach at Holidu.
Two months ago, I booked a holiday apartment in Liguria, Italy. Shortly afterward, I received a message from someone who presented herself as the property owner. She sent me a formal contract and a payment request. I transferred €1,390 to her and waited for a payment confirmation for over a month. Upon investigation by the company, it turned out that I had fallen victim to a scam by fraudsters. Holidu is disowning the incident and refuses to take responsibility.
The scam happened solely because there is a security breach on their side. You have been warned—it could happen to you as well.

30 June 2025
Unprompted review
Holidu logo

Reply from Holidu

Dear Ronen,

We are very sorry to hear about your experience and want to emphasize that we take any attempted fraud using our name very seriously. 

We always use all available resources and work closely with any victim to support them in every way possible, alongside the authorities. In cases where an issue results from our own error, we take full responsibility, as we should.

Unfortunately, we have observed some cases where fraudsters clone victims' emails, using information about an upcoming payment to request the transaction to their own accounts. This is why we always specify how, when, and by whom payments will be collected during our booking processes. 

We would like to assure you that there has been no security breach at Holidu.

Please feel free to contact us directly to provide more details, as we are committed to investigating this matter thoroughly and assisting you to the best of our abilities.

Thank you for bringing this to our attention, and we hope to win back your trust in the future.

Best regards,
The Holidu Team

Rated 5 out of 5 stars

Great service

Great service

12 August 2025
Holidu logo

Reply from Holidu

Dear Ms Opiola,

thank you very much for your kind feedback!

We’re delighted to hear that you were happy with our service.
Your satisfaction is our motivation, and we look forward to assisting you again in the future.

Kind regards,
Your Holidu Team

Rated 1 out of 5 stars

Had a booking cancelled on us 2 days…

Had a booking cancelled on us 2 days before 8 of us were due to fly. Not very helpfully at all we had to find our own alternative costed is over £1500 more no apologies got a generic email money 2-3 to get back into my account. Could never recommend as it nearly ruined our children’s holiday when we booked so far in advance. REF ADDED 4164062. RKSP22

2 August 2025
Unprompted review
Holidu logo

Reply from Holidu

Dear Matty,

Thank you for your feedback. We are sincerely sorry for the stress and frustration caused by the last-minute cancellation of your booking, especially considering the size of your group and the impact on your children’s holiday.

We would like to clarify that the cancellation was due to unforeseen circumstances of force majeure on the property owner's part. While we did our best to assist, we deeply regret that we were unable to find a suitable alternative within such a short timeframe, forcing you to make your own arrangements at an additional cost.

Following our standard procedures for such cases, the full refund was processed along with a compensation, as we recognize the inconvenience this caused.

Furthermore, we would like to share that we are currently in the process of improving our compensation policies to better address situations like yours and ensure a more supportive experience for our guests in the future.

Best regards,
Holidu Support Team

Rated 4 out of 5 stars

Very quick and easy

11 August 2025
Holidu logo

Reply from Holidu

Dear Dawn,

Thank you very much for your kind words! We’re delighted to hear that you found the process very quick and easy.

We look forward to welcoming you again in the future.

Best regards
Your Holidu Team

Rated 5 out of 5 stars

Fast, easy to use website

Although some problem with my initial attempt to pay, the process was easy and efficient.

4 August 2025
Holidu logo

Reply from Holidu

Dear Linda,

thank you very much for your feedback. We are glad to hear that you found our website fast and easy to use, and that the booking process was efficient despite the initial payment issue. We look forward to assisting you again in the future.

Kind regards,
Your Holidu Team

Rated 5 out of 5 stars

Easy to complete

Easy to complete. Great experience.

11 August 2025
Holidu logo

Reply from Holidu

Dear Kelly,

thank you very much for your review. We are glad to hear that you found the process easy to complete and had a great experience overall. We look forward to welcoming you back for your next booking.

Kind regards,
Your Holidu Team

Rated 5 out of 5 stars

Everything ran smoothly

Everything ran smoothly — from booking and payment to the stay itself — with no issues.

2 August 2025
Holidu logo

Reply from Holidu

Hello Igor,

Thank you very much for your positive review.

We are glad to hear that your booking process was easy and that you enjoyed your stay.

We look forward to welcoming you back to one of our vacation rentals.

Best regards,

The Holidu Team

Rated 5 out of 5 stars

Brilliant stay

Brilliant stay. Amazing apartment

26 July 2025
Holidu logo

Reply from Holidu

Dear Lambert family,

Thank you very much for your positive review.

We are glad to hear that you enjoyed your stay in the apartment you booked.

We would be delighted to welcome you back to one of our vacation rentals.

Best regards,

The Holidu team

Rated 4 out of 5 stars
Holidu logo

Reply from Holidu

Dear Ms Lesley Howe,

thank you for your kind feedback! We’re delighted to hear you enjoyed the lovely, peaceful, and pretty surroundings. We hope to welcome you back for another relaxing stay in the future.

Kind regards
Your Holidu Team

Rated 5 out of 5 stars

It was very easy to book and cottage…

It was very easy to book and cottage was beautiful

10 August 2025
Holidu logo

Reply from Holidu

Dear Rosy,

thank you for your lovely feedback! We’re so pleased to hear that the booking process was easy and that you found the cottage beautiful. We’d be delighted to welcome you back for another stay.

Kind regards
Your Holidu Team

Rated 5 out of 5 stars

Worth the price paid

Everything was made clear and I received what I expected from the company.

26 July 2025
Holidu logo

Reply from Holidu

Dear Luciano,

Thank you very much for your nice review!

We are happy to hear that everything was clear and that you received exactly what you expected from our company.

We look forward to welcoming you again for your next booking.
 
Best regards
Your Holidu team

Rated 4 out of 5 stars

Good Booking experience

Good Booking experience

14 July 2025
Holidu logo

Reply from Holidu

Dear Sijo,

Thank you very much for your nice review!

We are delighted to hear that you had a good booking experience with us.

The Holidu team would be delighted to welcome you again!

Best regards
Your Holidu team

Rated 1 out of 5 stars

Appalling do not use they do not take…

Appalling do not use they do not take responsibility for mistakes they make and blame it on other companies they are in partnership with. Completely useless customer service. Don't waste your time or money with them

31 July 2025
Unprompted review
Holidu logo

Reply from Holidu

Dear Ms. Stevens,

We apologize for any inconvenience you may have experienced. 

We strive to be as clear and transparent as possible to ensure that responsibilities are well-defined at all times. However, we are also here to support our customers by mediating or going above and beyond what is initially established to resolve any issues.

If you would like to provide details of your specific case, we would be more than happy to review it for you.

Thank you for reaching out, and we hope to assist you further.

Best regards,
The Holidu Team

Rated 5 out of 5 stars

The communication was very good and…

The communication was very good and friendly

25 July 2025
Holidu logo

Reply from Holidu

Dear Ms Roberts,

Thank you for your kind words.

We’re very pleased to hear that you found our communication to be both good and friendly.

It was a pleasure assisting you, and we’d be happy to support you again on your future travels.

Best regards
Your Holidu Team

Rated 5 out of 5 stars

What you see on-line is what you get!

What was advertised online accurately reflected the accommodation on arrival. The roof terrace was incredible and gave us so much extra space to enjoy both the indoors and outdoors. The apartment was also perfectly equipped.

16 July 2025
Holidu logo

Reply from Holidu

Dear Narendra,

Thank you very much for your positive review on Holidu.

We are very happy to hear that the apartment met your expectations and that you enjoyed the terrace.

We would be delighted to welcome you back again sometime.

Have a great day!

Best regards,

Rated 5 out of 5 stars

South Scottish Coast

Garlieston Has its own little micro climate equaly coastal and rural.Do pretty.

19 July 2025
Holidu logo

Reply from Holidu

Hello Lyn

Thank you very much for your positive review.

We are delighted to hear that you enjoyed your vacation and that you enjoyed the special microclimate.

We look forward to welcoming you back to one of our vacation rentals.

Best regards,

The Holidu Team

Rated 5 out of 5 stars

Good accommodation

Good accommodation

19 July 2025
Holidu logo

Reply from Holidu

Hello Rosemary,

Thank you very much for your positive review.

We are glad to hear that you felt comfortable in the apartment you booked and hope you enjoyed a happy stay.

We would be delighted to welcome you back to one of our vacation rentals.

Best regards,

The Holidu Team

Rated 5 out of 5 stars

Great service

Great service, competitive pricing and kept updated from start to finish

20 July 2025
Holidu logo

Reply from Holidu

Dear Evi,

Thank you very much for your positive review of Holidu.

We are glad to hear that you received all the assistance you needed during the booking process and that you found all the information up to date.

We would be delighted to welcome you back to one of our partner accommodations.

Thank you very much for your trust in Holidu!

Best regards,

Rated 5 out of 5 stars

Great range of properties

Holidu have a great range of properties available all on one website instead of having to browse several to find what you want.

12 July 2025
Holidu logo

Reply from Holidu

Hello Diane,

Thank you very much for your positive review.

We are glad to hear your opinion about our platform. It is our goal to offer our guests a wide range of vacation properties and to provide them with a simple and hassle-free booking process.

We hope you enjoyed your vacation and look forward to welcoming you back to one of our vacation rentals.

Best regards,

The Holidu Team

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